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  • 189 Kentish Town Road
    London NW5 2JU
    Camden Town
  • Transit information Northern Get Directions
  • Phone number 020 7284 1222

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  • 1.0 star rating
    6/9/2010
    First to Review

    Nice shiny modern and slick website with seemingly reasonable properties and seemingly nice and understanding staff.

    Cue the past two weeks of unreasonable stress from an agency that has through our experiences shown us that it is just purely incompetent through and through.

    It took nearly a week to arrange a viewing to see one flat. Just one. And we had to do the chasing, every day. Despite the agent's reassurances that he would call us back at this time, or the next day, we ended up calling every morning to see if we could view it, only to be told that nope, the tenants had locked the bottom lock again.

    Upon finally viewing the flat and making a decision, putting the holding money down, within say half an hour,  it took a whole week for the estate agent to be able to get in touch with the landlord and tell us that he wanted more money because he was paying council tax and that was included in the rent. (Not a very well informed agent, it seems.)

    We made another offer, considering that council tax was included, which obviously they took ages to get back to us once again. Negotiations back and forth until eventually, our offer was refused because the landlord wanted more money.

    Fine, we 'll look elsewhere. Only to have another call regarding the refund (funny how all of a sudden when it comes to taking your money back, they're attentive) saying that the initial offer we made was accepted.

    So two, nay coming up to three weeks of unnecessary stress over an initial offer that was accepted by the landlord in the end. I am really disappointed in their service, in the way we have been treated by them and also just their lack of consideration that we are their clients.

    So much for customer service, it does not exist here. I wouldn't recommend this agency to anyone. Ever. Pain in the ass through and through.

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