Gets me to London from Brum, what more do I need?
I havent experienced any difficulties in finding platforms, or staff to speak to. One note i do have is the staff they have checking the tickets when you leave the station. Usually once i have had my ticket checked, i throw it back in my bag. Its just a pain to have to rummage through your bag when you have luggage and just wanna get home!
Birmingham new street station needs a total refurbishment and im glad to say there are plans now in place and drawn up to do so.The problem is the infrastructure of the whole station which has not been touched for years which limits many options.
On the concourse, there are plenty of machines to buy tickets, and plenty desks to buy tickets also.
There are waiting rooms to sit down in on most platforms and also a few chairs along each one, also the screens above the steps to the platform show you the destinations and if you travelling by Virgin you will see the destination on the side of the train. The toilets are 20p but I dont mind paying that if there going to be kept clean which they are.
So nothing really different with New street apart from its a bit bleak and needs a face lift!
Its easy to get in and out of this place as it has more than one entrance to it.
Its fairly clean and well kept up, obviously they are planning to re-do the place soon, as there are no waiting areas really - how lame for a train station!
From what I've seen though, trains run on time generally and the staff are more than happy to help passengers along.
I spent a lot of time in this station at one point with commuting between Birmingham and Sheffield. It is a large station with 11 or 12 platforms so if you hear an announcement that your train is due, you have quite a way to dash to catch it!
It is always really busy and people push and shove you on the platform to get the train. It is a clean and quite modern station though and as well as plenty of ticket machines there are ticket booths. There are also shops to buy food and books/magazines and it leads to the Pallisades which has loads of shops. If you want to walk further, you venture out on to New Street, one of Birmingham's main shopping streets.
There are plenty of electronic boards to tell you when you train is due and which stops it will be stopping at.
Considering Birmingham is England's second city, the train station is one of the worst I have ever encountered.
There are often huge queue's for tickets, so make sure you factor this when trying to catch a train. The trains are often moved around from platform to platform with little or no information being given until the last minute. The information on trains arriving is tiny and hidden around a corner and doesn't even list the stops the train will make, only the destination. There is no information on train's arriving.
There are no inside waiting area's on the platforms themselves, only far upstairs near the back of the station which is pretty pointless for people wanting to sit down and wait to see the train on the platform. Again there are NO toilets on the platforms themselves only back upstairs, and don't think the price is included in your ticket, yes you have to pay to use the loo (20p piece only). In fact, there is nothing on the platforms apart from a few big metal pipes that people sit on.
One good feature is that the station is now linked up with the Bullring, good if the weather is bad outside.
In my opinon, this train station needs a complete overhaul.
Easy to get around once you have your bearings.
remember to tale the escalator to the shopping centre rather than thde main entrance. This gives better access New Street and the bullring.
Everybody complains about New Street Train Station, and on some level, I can understand why. It is a little dated, and run down, but on the otherhand it is just a train station. Nobody intends to spend hours here, unlike an airport, so surely it doesn't matter if it needs a bit of TLC.
The Station itself is in a pretty good location in the city centre; right next to the Bullring with a cut-through into the Pallasades Shopping Centre.
Trains serve most of Britain from here, and in my opinion the train staff have always been very helpful.
There is an average selection of shops to buy snacks, but with it being so close to the city centre, it isn't really necessary.
One small complaint would be, it needs better parking and more seating. At the moment it is very limited in those areas!
As a regular commuter through Birmingham New Street I can understand why people who just pass through get a bad impression of Birmingham.
The station is underground, cold and draughty and due to all the diesel trains that have passed through over the years, has a very grubby roof. However after recent improvements, the platforms are nice smooth surfaces which are kept very clean by the station staff.
Exit from the platform is generally quite restrictive, and with a full train it can get chaotic, but at off-peak times the station is easily navigatable.
Screens showing train times, arrival and departure are visible all round the station, particularly on the front concourse past the ticket barrier from the train platforms.
There is a variety of shops providing food, reading material (books and magazines), greetings cards and there is a Boots for emergency medicine supplies. However, the nearby location of the city centre means that these facilities are only really needed for those just passing through.
Fingers crossed that the current standard of service can be maintained through the planned redevelopments.
This is a big concrete nightmare, a semi-subterrean station. Descend down the grubby steps (escalators are only available to take you up and even then not to all areas of the platform) and you'll find yourself partially buried underground in a dirty, echoing concrete chamber with packed platforms, drafty waiting rooms, massively overpriced vending machines and grumpy staff. It's a nightmare.
Upstairs there's lots of overpriced coffee outlets and food outlets and it leads to the fantastically ugly and awful Pallasades shopping centre. The toilets charge but half the public don't bother as the turnstiles are low enough to jump over. If you're bored of paying for £4 cups of coffee and your train is late (and it will be) it's probably the most fun thing to sit (on the floor, there's very few seats) and watch people approach the turnstile and look around furtively to see if they dare try it - and funny if they get stuck.
Otherwise, roll on the long-overdue new station and dream of the Victorian station New St used to be which was thousand times nicer than the big pile of concrete crap they replaced it with.
I think this is one of the least user friendly stations that there are in the UK and I cant wait for it to be rebuilt quickly enough!
It's not accessible if you have mobility issues (unless you can find someone to tell you where the lift is and even then there's alot of walking involved) and it feels dated which of course it is.
I have lugged heavy suitcases up and down the stairs and been pushed about by other people when it is very busy.
However, there isnt any other choices if you have to travel from there. Just be prepared for lots of people being squashed through the barriers and up and down the narrow stair cases or escalators.
It has improved with the M&S and other nearby shops of the bullring and pallasades.
Taxi rank is not well signposted so you can end up at the head of the queue and then push your way through the crowd to get to the end. Does it sound like I'm not impressed with i?!
Birmingham New Street is a train station that I have come to know very well since working in Birmingham City Centre. It is the biggest train station in these areas and one of the main links into the city centre. I am there two times a day every day and is my travel of choice and I have to say that I would rather be in this train station then any other one I have been to in the UK and this is why.
Ok so Birmingham New Street is in the centre of the city. Most train stations in the UK will be able to get you there some way or the other and when you are in the centre it is signposted well. It has a massive thirteen platforms and trains come and go all day from all over the UK.
The entrance to new street is lovely and you can see that they look after the station. There are 3 entrances to the station. The first is directly opposite the bull ring and is where all of the taxis gather and you can park your cars there. There is lots of room to park and pick people up or drop off but as I have never parked there I can't really tell you much about costs or room.
The main entrance is huge and has New street signposted in massive letters o trust me you cant really miss it. There are bus links near here too. The second entrance is actually in the Pallasades shopping centre which then links directly to the bull ring so great if you are coming to Birmingham to do some serious shopping (which often I do). It is slightly concealed entrance as you go down some escalators to get to it but this is the one that most people use. The third entrance leads you outside which is a short walk to the mailbox and a short walk to more shops again. A lot of people use this exit as it is by a lot of office buildings and provides easy access.
So basically new street is accessible all over Birmingham and provides you with great links to the rest of the city.
In the station and you will notice that it is very clean looking. There are bins around so you get no litter, all of the paintwork is nice and there is always staff about to tidy up or help if you need it.
New street has quite a few facilities when you first walk in which includes a huge WHSmiths, a burger king if you are hungry, a small café in case you fancy something other than a burger, a Marks and Spencer's food shop, a newsagents, a small shop selling food and a shop selling cards and gifts. Then there is also my favourite which is Millie's cookies as they are absolutely delicious. There are also cash machines in there in case you need them.
I suppose the main thing with a train station is getting a train and there is a long line of ticket windows for people to buy tickets. There are also fast track machines and permit to travel machines. You cannot get to the platforms if you have not got a ticket as there is a barrier stopping you. You have to show the staff there your tickets and they will let you pass into the next part of the station.
There are screens in both sections that clearly tell you the trains, where they are going, the time they are leaving and which platform to go to. Platforms are clearly signposted so you know exactly where to go and there are more screens on the platforms so you can make sure that you get on the right train. Staff is there to ask if you get stuck anyway.
Ok before you go to the platforms there are more shops in the waiting areas including another WHSmiths, a pasty shop and an organic shop. They are all yummy so I can't give you any recommendations as I would just say them all. There are toilets you can use in this section but you do have to pay 20p which I don't mind as they are nice and clean and there are a lot of them so you aren't waiting for ages.
On the platforms you will find vending machines if you want anything. Trains come and go and announcements are constantly made over the tannoy to let you know about delays or cancellations and even when trains are approaching.
I think that Birmingham new street is well run and it is nice that because it is such a big station, you will hear if there are any problems via the news, radio or internet. I like it that I feel safe because there always people around even if you are travelling late at night so I would recommend it as a station to come to if you come to Birmingham. Great links and a nice location.
Thanks for reading.
P.S. This has been posted on other sites but always by me katygriff
This is Birmingham's main station, and as such is incredibly busy. Many of its problems arise from the fact that it has outgrown itself, and there are plans for improvements which have recently been agreed.
It would be difficult to argue with the positioning of the station, which is part of the Palisades shopping centre, near to the Pavilions shopping centre and just across the road (or via a pedestrian link bridge) from the Bull Ring.
Changes were made to the shopping area a couple of years ago, and you can now find Boots, M&S Simply Food, Costa, the local transport office, a card shop and WH Smith's in the main concourse area, along with a few food outlets.
Some parts of the main area are not at all customer friendly unless you know the station. The seating in the main concourse is tucked away behind the coffee bar and is not easy to spot. The lift access to the platforms is hidden away behind the burger bar in a small passageway, leaving many passengers struggling down the narrow stairwells with their luggage. (Platform escalators always go up from the platforms only).
Works over the past two years have improved platform signage, information boards and lighting in this mainly underground station. The addition of extra platforms at the end of some existing platforms has led to a Harry Potter-esque search for the mythical platform 4c (follow the signs, I promise you it's there).
Recent improvements also include a decent organic food place (only available behind the ticket barriers).
Please note that if you don't know the station and arrange to meet someone there, there are two exits, and you will need to be clear which way you are heading.
Negatives - it has no character,platforms are cold dark and underground,wheelchair/pushchair users have to go 3 times further at points to exit the platform/get to trains than others that are able to use the steps,the staff are not the most approachable people overall and the barrier staff always seem to be very unprofessionally goofing around and shouting remarks to each other,and if you have wheel/pushchair,and want connection to/from pallasades,you have to go the long way round the outside (which isnt pleasent in bad weather)!
Posatives - trains run to/from a large area of the uk,it is ideal for the city centre for the shopping and events,there are shops around for food,drink,magazines,cards etc...so if I dont need to use this station I try to avoid it!
The whole place needs pulling down and starting from scratch. The new redevelopment is just a pathetically expensive cosmetic exercise which gives it a much bigger concourse BUT STILL NO EXTRA PLATFORM OR TRACK CAPACITY. What is the point of that? A COMPLETE waste of money and a complete WASTED opportunity to expand it properly.
There is no doubt about it - Birmingham has been well and truly short changed and continually shafted by the government and Railtrack/Network Rail over the decades. It should have a station to be proud of, instead it's got this disgrace which NO AMOUNT OF FANCY WINDOW DRESSING AT STREET LEVEL will solve it.
If this was a London station, it would have had either extra platforms/tracks or even deep level underground platforms (like Glasgow Central) built by now....but because it's Birmingham, it's been allowed to fester and become the hell hole that is has been for years now. The new station will just be fancy new concourse - the same bad layout remains beneath.
This is a very big train station. Inside the station are a few shops and you can get in to the Bullring shopping centre. They always seem to change what platform the train arrives on. It costs 30p to use the toilets but they seem to be kept well cleaned. There are a few chairs and some vending machines on the platforms which are underground.
This station is very busy with thousands passing through daily. There are plenty of shops inside the station and many staff patrolling. To get in and out of the station you need a ticket and this can cause queues getting in but they have to do it. Sudden platform changes can be a nuisance but the information desk is always available for those of you who are easily lost/confused.
Birmingham New Street is one of the bussiest stations I have been to, the exits from platforms can sometimes become a tight squeeze, but as the station is underground, it is limited in expanding. The major issue I have as a regular commuter is platform 12a. You have to walk down to 12b to exit, and this can become very congested, maybe a new walkway at the A platform's could relive congestion for commuters, by transfering to other platforms more quickly, just like the B platforms. Overall every station is the same, but maybe more carriges n trains could help to relive the congestion on peak commuter trains.
Oh dear. For customer convenience this must rate as one of the worst stations anywhere in the country. Although I don't use New Street regularly I have had to change trains from time to time there and it's not something you can ever do quickly, easily or conveniently. Some of the problems are architectural -- the place can't have been designed to cope with the numbers of people that now use it -- but there could be some significant improvements made without rebuilding the whole place from scratch. The signage, for instance, is poor -- low ceilings mean you can't see information boards unless you're right up close to them -- and this could easily be rectified without breaking the bank. All in all, for many visitors New Street will be a sad introduction to a great city.
Busy central station which links much of the northern railways to the south via the west coast mainline.
There are always ticket collectors/checkers on the entry to the platforms and they are immensly helpful in sorting out which platform you should be heading for and then pointing you in the right direction, in common with alot of train stations these days you have to pay to use the toilets. Once through the gates there are a couple of vending machines on the platforms but nowhere to buy food or drink. In the publicly accessable areas there are a couple of food concessions and the ubiquitous WHSmiths. Ques for ticket purchases can be quite long so if possible its recommeneded that you buy ahead of time. Leaving the station I find it easier to go up in to the shopping centre and exit via the main pedestrian access as exitting via the main station access to the taxi ranks as always resulted in me getting lost.
This is a very busy train station, has a lift so accessible for people with wheelchairs and prams. Very chaotic but the staff are always there to help if you feel lost or cant find your train time etc. I recommend buying train tickets in advance to save delays with the queue's as its extremely busy!
Terrible station. Dark, cold, very few facilities and the staff are not the friendliest. Nowhere to relax to wait for the train. For a city like Birmingham it really should be better and more modern.
Train station with basic facilties, toilets upstairs 20p charge and also waiting room upstairs. Allow time to walk down to platform for your train.
New street station is one of the main stations in Birmingham. It has links to all over the country. It is always extreemely busy. New street station has an escalator lift up to a shopping centre which is actaully quite handy if you've got some time to kill while you're waiting for your train New street station has a great busy environment that make you feel quite excited when you are there. The problem (as with all train stations) is that you cant understand the announcements!!!! But now a new easy to read massive board with train arrivals and departures has been put up. The station is kept relatively clean . If you happen to be at new street you keep your self entertained before you get on your nrxt train
I'm not fond, to be honest. Which isn't really helpful. It's not like you can choose to go to Birmingham on the train and NOT use this station, short of some sort of rigmarole where you get off at Wolverhampton or Coventry or something and get a bus into Brum.
The station looks incredibly grim. There's no soul, no atmosphere to it, no colour. Even the London stations have personality, but New Street's just there. It is, at least, conveniently located underneath the Pallasades and just next to the Bullring so perfect for shopping.
There's a Burger King, two WH Smiths, a Boots, an Upper Crust and Petit Pain. Probably a few other places I've forgotten.
The staff are nigh-on unapproachable, probably due to the overcrowding of the place. Everything has huge queues.
Bring on 2014 when the new station is built
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