My experiences of Mosko are really uneven.
The first time I went, my stylist spent ages going over what I liked, what would suit me, the ways that I style my hair at home etc and I got an amazing cut and colour.
At my next appointment, my stylist was running late on a previous client, and she then proceeded to spend a further 45 minutes in the back room eating her lunch while I was kept waiting without even an offer of a cup of tea. I'm not annoyed that she had to take her break, but 45 minutes, which included time to bitch with the receptionist was a bit much. Had she phoned me to let me know she was running late, or even offered a cuppa as previous hairdressers have done, I wouldn't be complaining. Cut wasn't great that day, and she seemed to rush doing my highlights so she wouldn't be running late for her next client. Certainly didn't feel a valued customer.
I went back anyway, and had a rotten time again. This time, she left my blonde foils in for AGES. It was at least 25 minutes after the heat developer alarm had gone off before she came and saw to me. Some of my highlights were virtually white! She thought it was edgy. I thought my fine hair would probably break off.
I gave it one last go, and we were back to an amazingly attentative service, and she even styled my hair all fancy when I mentioned it was my birthday the following day.
I changed to a different salon after that, because I couldn't be bothered with the ups and downs of being their client! Now, I give hairdressers two chances, and if they blow it twice, I find somewhere better.
Went there twice and both times left disappointed. Needless to say I won't be back. Maybe I'm just too demanding: i expect more than a simple cut and colour from my hairdresser. I expect bespoke advice on what goes best with the shape of my face, the colour of my skin, the season and all those things I don't have a clue about. In particular, when the hair salon charges fees like Mosko does!!
Both times I went there, I had to drive the process. They ask me what cut and colour I think looks good on me, and that's what I end up with. It almost makes me wonder whether I missed my calling and should have been a hair stylist. Obviously the Mosko senior stylists do, as they need to ask me for ideas, instead of bringing in their own ideas based on their supposed expert knowledge.
Both times I left the salon feeling a bit deflated. Yes, the cut was nice and the colour looked good. The glass of wine offered was a nice touch. But at the end of the day I was after a new look inspired by an enthusiastic stylist who wasn't afraid to give her/his opinion about would suit me best. And that's not what I got.
A little footnote: at my second visit the guy doing my head massage kept gravitating towards my breasts instead of my head (anything but relaxing). And if that wasn't bad enough, he also managed to twist a few nerves in my neck, resulting in me not being able to turn my neck and shoulders for three days after!
Very up to date with latest hairstyles , staff very professional , offered tea or wine etc on visit , only drawback is quite expensive but considering location acceptable. They send you latest offers on regular basis.
I had an ok cut here by a competent stylist. The premises are large and airy, but quite dated and could perhaps benefit from modernisation. However, the sinks are comfortable (I often get a real creak in my neck when having my hair washed!) and the staff are attentive and polite. The massage is one of the best offered in a salon, but would probably be better if it weren't done through layers of towels and salon gowns. They also do a really good recommend a friend deal, though you are tied to one particular stylist from then on. If it were closer to hom I might be more inclined to return!
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