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  • Great Cumberland Place
    London W1H 7TW
  • Phone number 020 7402 4288
  • Business website montcalm.co.uk

Recommended Reviews

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  • 4.0 star rating

    We had an excellent afternoon tea at the Montcalm earlier today, so I came here to justly praise them. I was rather surprised when I saw all of the earlier middling reviews of the same service. Our tea was completely different....

    I had a Groupon for 2 champagne afternoon teas which I bought last April, and which was expiring in a few days (oops). We booked in at the last minute, and were able to get a table in the nearly empty dining room (though more people were having tea in the lobby). They had an excellent variety of teas available, and frequently came around with a big kettle of hot water to top us up.

    The tea tray was terrific - there were 2 apiece of five types of sandwiches (hummus, salmon, cucumber, coronation chicken, and egg mayonaise, each on their own variety of bread, from sweetish rolls to focaccia). They also had 2 scones apiece (one plain, one with currants) and a generous serving of jam and clotted cream. Finally, the top plate had elegant and lovely little cakes - chocolate mousse in a chocolate lattice, sticky toffee pudding, battenberg cake, another I am totally blanking out on at the moment, and a chocolate eclair shaped like a swan (again, two of everything, except the swan). There were also 2 tall shot glasses of a wild berry smoothy, just to top everything off.

    I don't know how to explain the disparities in reviews over time - maybe we just were lucky, maybe they have learned something over time - but I was very pleased with our experience, and would come back to the Montcalm again when we have visitors who want a nice afternoon tea experience.

    (Families should also note that they offer a special children's "teddy bear tea" for £12.50. We obviously didn't have that, but saw it in the menu, and it looked lovely - we might bring our kids along the next time the grandparents visit.)

  • 2.0 star rating
    1 check-in

    The dining area behind the lobby leaves a lot to be desired.  It was a collection of interesting ideas but they forgot a few details.

    There were 2 business meetings in the dining room and i could hear everyone's conversations even though it was a large room.  I heard mine, the other 2 business meeting as well as the dish washer or washing machine in the next room.  Actually at one point the machine was disruptive.  Not impressed.

    The dining room has interesting style.  Heavy snake skin chairs.  The chairs were so heavy it made a loud screeching sound if you don't lift the heavy chair as you pushed or pulled out.

    The dining room feels more like a cafeteria.  Poor spacing between tables.

    Now on to the tea service.  They had a fair collection of different teas.  The china they used to serve the tea matched the modern tone of the establishment but it paid more attention to style than function.  As it didn't allow for much water, and were heavy thick cheap china.  Bleh.

    Tea service is about, quality of tea and food and the experience of the whole ritual and they did a poor job of executing the tea service.  Shocking since it's a Nikko (japanese) hotel in London.  If anyone should be good about a tea service or holding to traditions I would think it would be a Japanese managed Hotel.  Maybe that's stereotyping.  Forgive me.

    Montcalm, who's your clientele? Don't you think your clientele would know better?  

    As for the tea sandwiches.  They were sad in quality.  The whole experience was disappointing.  Please rethink your tea menu and overall execution.

  • 3.0 star rating
    5 check-ins

    Very convenient location. The surrounding area is very nice, very high-end. This hotel is convenient to go shopping. It is also right by Hyde Park, which is ideal if you want to go for a jog.

    We had an amazing deal, but we were probably assigned one of the worst rooms. It was on the ground floor, by an exit, and it was fairly noisy. Again, the price we paid was very low, though, for a 5-star hotel. However, the services offered were a bit disappointing. The staff was courteous, of course, but not always friendly and made us feel a bit ill-at-ease sometimes.

    Surprisingly, the breakfast buffet was not nearly as expensive as expected, and there were delicious chocolate and almond croissants! We even asked the staff to bake some more for us. We also ordered room service for dinner: quite a variety of food, and it was excellent. The snacks available in the room are way overpriced though.

  • 3.0 star rating

    Part of the Nikko hotel chain, the Montcalm is ideally located very closely to Marble Arch and Hyde Park and looks very sumptuous and classy on arrival. I would never have known it was there, until I saw a Groupon offer for their Spa so my friend and I snapped up the deal.

    We weren't disappointed, the treatments we had were lovely - a nice massage and facial - and use of the sauna; swimming pool (which is tiny); jacuzzi and monsoon shower.

    We were glad to have arrived much earlier than our appointments so we could make use of the above before it got busy as after 4 other people arrived, it was almost packed in the small lounging area and there weren't any other seating options. Also, when I was in the changing room afterwards a hen party were arriving so I was glad not to see how that turned out!

    The facilities was nice and clean and the service was good but I wouldn't want to have paid top end prices for this!

  • 4.0 star rating

    Groupon voucher for a massage for two. Bought, scheduled, and i was so excited to show up with my friend for a good time using the monsoon shower the whirlpool, the swimming pool, sauna and steam room. ... if i only hadn't forgotten my swimsuit....well things happen. We were showed to the dressing room where there were crisp robes, towels, and slippers galore. a True feel of spaaaa...

    They had made one error in booking our massages separately, so after a little bit of haggling, the manager was able to get another masseus an hour or two later to give us our aromatherapy massage...

    it was LOVELY!

    The facilities are wonderful, there is plenty of complementary fruit for guests, and totally worth the value of the voucher. Woudln't mind going back! (with another voucher that is...)

    • Qype User kristi…
    • London
    • 111 friends
    • 158 reviews
    4.0 star rating

    Went here with a friend to use a voucher I had purchased for a pair of cocktails. ALthough the lobby looks like it is still being finished off, the bar and resturant area is all brand-new. I liked the style now, which is classically modern and sleek - especially as I seem to remember this hotel being a bit chintzy before.
    The bar is called Barre Noir, and noir it is. Black chandeliers and columns in the sort of circular space contrast perfectly with the onyx-lit bar. The theme is old Hollywood glamour and rich upholstery and tiled-look walls add to this.
    Cocktails were really well-made - I went for a cosmopolitan which was potent and pink, and my friend had a standard mojito with blessedly-little ice. At £9.50 they're expensive, but not as much as most hotel bars.
    A nice place for a revive stop after shopping on Oxford Street perhaps?

  • 4.0 star rating
    First to Review

    I went to have afternoon tea with a friend here and it is the best place where I have had afternoon tea yet.

    It is a 5 star hotel and, although the afternoon tea is served in the lobby, it is well set for it. The setting is very good, with comfortable sofas and luxurious surroundings.

    You first choose the tea that you would like and a whole tea pot is served, giving plenty of tea for two, having three teas each by the end of it.

    There are three different trays of food, one with sandwiches, another one with scones and the top one with sweet things. Then the cream and jam for the scones are served separately.

    Both the tea and the food are plenty so have a very small lunch beforehand and just have nothing at all!

    The afternoon tea is served from 1pm to 6pm and cost 20 pounds per person. It is a bit pricey, but would make a great treat to take your mum to (that will be my next visit ;) or for a good friend visiting you in London, etc.

    Its location is also very handy, as it is a 2 minute walk from Marble Arch, so a great spot to take a break from your shopping trip in Oxford Street :)

  • 2.0 star rating

    I took a friend for afternoon tea at Montcalm as I had a Groupon voucher.  The hotel is really nice and I'd certainly go back for a drink.  But the tea was very ordinary. Sandwiches in thick bread which had been kept in the fridge so they were cold and hard, plus very stingy with the fillings.  Plus one scone and a couple of tiny macaroon type things.  As a discount offer, it was fine, but there is no way I'd go back and pay £20 ahead as definitely not value for money.

  • 3.0 star rating

    this review is for afternoon tea only.  we went for afternoon tea using a groupon and that made it worth the experience.  they're style on tea is more focused on quantity over quality.  it was ok but i don't think i'd pay full price for tea at montcalm.

  • 5.0 star rating

    We've just returned from a lovely champagne afternoon tea at The Montcalm. After spending ages reading reviews on many different hotels I took the chance and booked a table for 2 for Afternoon tea for my mums birthday. I have to say that the service and the food was excellent.  The hotel is tucked away behind marble arch and is lovely and peaceful. We were greeted at the door my a lovely doorman who directed us to the restaurant for our afternoon tea, we were a bit early which wasn't a problem, the lady took our coats at the clock room and showed us to our table where we were presented with a vast selection of teas to choose from. Even though I had booked a champagne afternoon tea a course of antibiotics meant that I couldn't drink, so the lovely waiter offered to make me a non alcoholic cocktail instead which was delicious. We were then presented with a beautiful selection of sandwiches, scones and cakes which were all delicious especially the scones! And endless refills of tea. As we couldn't finish all of the delicious cakes the waiter offered to box them up for us to take away for later.
    All in all a fab afternoon tea, lovely hotel and attentive staff, will defiantly be going back for more.

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