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  • 3 tottenham Street
    London W1T 2AF
    Fitzrovia
  • Transit information Circle Hammersmith & City Metropolitan Northern Victoria Get Directions
  • Phone number 020 7636 6667
  • Business website micromend.co.uk

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  • 3.0 star rating
    17/4/2012
    First to Review

    I like Russell : you've just got to get
    his little ways. He can be quite brusque
    & he does himself no favours that way.
    Larry is a bit expensive,but his work is
    good.

    • Qype User Allegr…
    • London
    • 0 friends
    • 1 review
    1.0 star rating
    10/3/2011

    Quite simply the worst service I've ever experienced  steer clear of these nasty, rude, incompetent clowns.

    On the night my laptop broke I called the store at 6pm to see what time it closed and was told 7pm - I said I could get to the store for 6.45pm and asked if that was too late to have my laptop fixed, as there was another computer repair shop I could go to if that was the case. I was told that was fine and I arrived at the store 6.50pm with my laptop. The guy, Russell, promptly opened it and the issue was diagnosed - so far, so good.

    Then the problems started. I needed to retrieve data from my laptop for an important university assignment due in the next day, but the guy wouldn't let me see what data he was copying, and I was chastised like a naughty child for asking. He told me not to worry he would copy the entire desktop. While he was copying the data, I innocuously asked as to why some of the files wouldn't copy. He shouted at me that he had a young child and mother to get home to who were waiting for their dinner, and he didn't have time to answer such stupid questions.

    He then told me he didn't have time to put my laptop back together - even though it had only taken him 5 minutes to dismantle it. If I wanted it put it back together he would charge me £40 for an hours labour. I really needed the data for my assignment the next day and I didn't want to leave the laptop dismantled as I felt there was a risk he hadn't copied the data properly, but I didn't have a spare £40 and he assured me the data transfer had been correctly done. I was clearly upset, but the dude couldn't have cared less.

    When I got home I realised he hadn't copied the desktop as he said he would and the data I needed was sitting in my hardrive in the store which had now closed.

    I returned to the store the next morning and dealt with someone called Larry. Larry told me that it didn't surprise him Russell messed it up as Russell is a Mac expert and my laptop was not a Mac. Larry said he could transfer the data for me but I would need to give him something for his time  despite the fact that his colleague had messed up the data retrieval to begin with. Larry told me I had been undercharged and would either need to pay more (and it was a lot more) or else leave him the laptop as recompense for the 15 minutes it took him to get my data off the hardrive.

    The laptop was knackered and I had a new one at home so agreed to leave it to him  but told him I wanted my hardrive back, to which he agreed. However when he had finished copying the data and I went to leave the store he didn't want to give me the hardrive - I had to threaten to take the entire laptop back and just pay him extra before he would return it to me.

    It's also worth mentioning that the few people who came in and out during my time in the store were equally badly treated and pissed off. Retail hell  use only if you're a masochist out for a beating.

    • Qype User domini…
    • London
    • 1 friend
    • 12 reviews
    5.0 star rating
    28/2/2010

    Brilliant for mac repairs, looks a little chaotic and not the usual slick operation you expect from all things apple but the service is second to none. Took my laptop in with what i thought was broken part, it was saturday an hour before closing and the guy looked at it straight away got it working explained wasnt really a fault and gave it back without charging a thing. Im sure every other shop would have taken it done the same as they did but charged a huge/ 'standard' inspection fee. They also have a commendable policy of fixing your mac using old macs who's parts they recycle.

    • Qype User Meyok…
    • London
    • 0 friends
    • 1 review
    1.0 star rating
    12/6/2011

    Yes, I am trying to post this in as many places as possible. Because I missed the reviews and other people should NOT! Do not go to this place unless you want to waste your precious time for months and months!
    I never write reviews for places, but this time I have to. To warn other people who might end up in the same situation. Don't fall for their nonsense like I did! I should have checked the reviews before going in this place, I was already hesitant to give my laptop them. I had looked up reviews for the shop YoYoTech, I told them my laptop's issue and they gave me a number and said this guy will help you. They did not say this person was not even a part of their company! This shop, Micromend has two guys, one who repairs Macs and one who repairs PCs. I don't have anything to say about the Mac guy, because I have a PC. The guy for the PCs, never called back, I constantly had to ring to see what was going on with my laptop. He asked me for an insane price and even though I had told myself I would simply get a new laptop if the cost of fixing was too high,I still went ahead with it because he told me I had to make a decision fast (this was a phone call). He turned it on in the shop, it worked, I paid, went home. I turn it on at home and it stopped working after 10min. After this...it was just a nightmare, he did not supply me with a receipt till after 2 weeks! So I had no proof whatsoever that I used his services. He said he had a look at it, let me take it back, didn't work again, etc. I felt this was turning into one big joke. He was terribly rude and told me that if I didn't like it then the door is right there. I have never EVER been treated in such an incompetent way. My laptop is completely useless now, and I feel very very cheated. Doesn't start his work on time and keeps you waiting for months, rude rude and terribly rude. You cannot treat customers this way. The fact that they have had the police there because a customer flipped out doesn't seem to worry them much. They should take a hint. While there, a girl came into the shop and before she could speak he said 'not ready yet.' The door says 'it's not a right to enter, it's a priviledge.' Arrogant, incompetent, terrible! Thinking about the time and money I've wasted on this place just brings back a lot of frustration and anger.

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