It just goes to show that there are some very damaged individuals posting on theses sites. Like the four 1 star reviewers below. Because this bank is trying very, very hard to different to the other high street banks. They answer the telephone no automated systems, they have a call centre based in Holborn not Delhi, and the staff are unfailingly polite.
So, to give them one star regardless just like HSBC, Natwest, Barclays and the other banks is just plain mean spirited. Join this bank, it's the best thing you'll do this week.
Indeed, I`ve been a Co-op Bank customer for 50 years. Now look what has happened to them. However the Metro Bank are opening a new Branch in Epsom soon.
I know bankers and their bonuses are a thorny issue, but surely we should judge each by the branch that serves us. I rang Metros Customer line and the young lady their replied and listened very patiently to my wittering's. Next I shall attend the opening of the Epsom Branch. Wait for more reviews!
I have been banking for 30 years and these comedians are no better than any of the other banks they claim they could better. Their underlying internet banking software is completely rubbish ,evidenced by their attempt to relanuch it in january 2013. Customer service agents are friendly, but often powerless.
I have had issue after issue. Don't waste your time and contact First Direct. Sadly, nobody has yet been able to challenge the poor banking service that we seemingly perceive to have.
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