Excellent Service and Conveniently Located
Visit: October 1 - 9
The two attributes that stand out for me for the Mercure are the top-notch service and the convenience of the location. My husband, Andy, and I arrived at the Mercure at about 9 am from a flight from the US. It was not guaranteed that we could check in before 3 pm, but we decided to try just in case our room was vacant and ready. And it was! Yeah! Andy and I were extremely happy. I passed out since it was well past my bedtime (I can't sleep on planes) and Andy was able to take a shower before heading to his conference.
I spoke with two concierges during our week stay for all kinds of advise like restaurant recommendations, directions, gratuity protocols, arrange car service back to airport, and to book a day trip to Windsor Castel, Bath, and Stonehenge. The two concierges were very helpful, knowledgeable, and amiable. We enjoyed the Indian restaurant that was recommended and the day trip with Evan Evans tour was fabulous. The pickup for the day trip was less than 2 blocks away so we didn't have to get up extra early or arrange transportation to the pickup site. We had to leave before breakfast was served and the concierge offered to have a breakfast package prepared for us. What a great idea and we appreciated our on-the-go brown bag breakfast containing a croissant, cheese, plum, banana, yogurt, and a small chocolate pastry. Unfortunately, there was no spoon to eat the yogurt (no biggie, we picked up one later) but if you get a pre-packed meal, check that eating utensils were included. Our room was thoroughly cleaned every day and management often asked if the room was cleaned to my satisfaction. Since my husband was attending a conference, which was located about 2 blocks away, breakfast was included with our hotel package. Each morning, the wait staff was friendly and very efficient. I was impressed with the breakfast buffet. Everything was fresh and hot items were kept warm. The buffet offered a wide range of items including cereal, fresh fruit, cheeses, deli meats, breads, pastries, yogurt with a variety of dried nuts, fruit and granola, and the traditional English breakfast of scrambled eggs, roasted tomato, baked beans, and sausage and bacon. You could also order at no additional charge eggs prepared to your preference and freshly toasted bread. There were several types of juices, milk, a selection of Twinings tea, and coffee. One evening, Andy and I decided to grab a glass of wine at the bar before retiring. Again, the service was great. Every single aspect of service was exceptional.
The room was very small but it tucked in nooks and crannies all the necessities like a coffee pot, which my husband can't live without, and I liked that I could make tea and hot chocolate in the room. There was a very small desk and free wifi in the room and lobby area. There was typical things like hairdryer, iron and board, and a flat panel tv. The bed was a little soft for my tastes but overall comfortable. Unfortunately, my only complaint about the room was the temperature. It was 'automatically' controlled. At night it was a little too warm and in the morning, it was a little on the chilly side.
The Mercure is located just a few blocks from 2 underground/Tube stations, Russell Square and Holborn, with access to many lines including the Piccadilly which runs to and from the Heathrow airport. We took the Tube from the airport to the hotel for 5.40 Pounds and it took about 45 minutes. Very convenient and easy. However, it got very crowded mid morning when near the City of London. Since I was traveling back to Heathrow by myself, my husband wanted me to take a car service to the airport. As I mentioned the concierge arrange the service and it was waiting for me when I showed up 10 minutes early for pick up. The driver was a nice man with a clean minivan. Unfortunately we hit a lot of traffic and it took almost an hour and a half. It was sort of stressful and cost a lot more than the Tube. The hotel is located about three blocks from the British museum and about 20 minute walk to Covent Gardens and Trafalgar Square.
The location is great, and the hotel is clean and friendly. For the price and the space, though, I can't get over the poor design embodied here. The room looks very nice, but I don't know if it was designed for a tiny person or what, but I found it difficult to interact with the space. The toilet was positioned in a way that you could only sit on it at an angle, the faucet was so close to the edge of the sink that I couldn't get my hands under it, and the shower was so poorly positioned that I couldn't stand under the showerhead without contorting my arms to avoid the oddly placed railing. On top of that, the bathroom door was rotted and peeling at the bottom, which is just odd to me for a place of this price and brand.
The bedroom was comfortable, though. If I wasn't so uncomfortable trying to get clean in the morning, it would definitely be a more positive review.
One night at the Mecure London Bloomsbury. I was surprised it was not yet registered on Qype but since I wanted to report about my stay, I registered it. I only stayed one night.
When I arrived on a Saturday at 2pm I wanted to check into my room as I needed to get some work done before heading to an event at Century Club. I had called the hotel the evening before, checking what time check in would be. So when I did arrive they told me that unfortanutely, the room was not yet ready but ensured that I would get the first available one.
I was sent to the lounge area to wait which was not too bad as they had both British (The Times, The Guardian) and international newspapers (Die Welt, El País). They also have complimentary wi-fi in the entire building. While I was waiting, the staff in the lounge wanted to bring me a drink (for which I would have need to pay) so I declined.
Around 2.45pm, my room was ready and I signed the check-in. Then they asked for my credit card to take a deposit. I refused (and they finally accepted this) as I did not want to order anything or use the minibar. In the end I found that there was not actually a minibar in the room. I think a £50 deposit is quite a lot for a one night stay.
So I got into the room and it was nice. Comfortable beds, a nice bathroom with a "rain" shower.
Just a few things bothered me during my stay:
The bathroom was too small. One could hardly turn around in it and while it seemed good quality and clean, it was simply too crowded.
There were small shower gel and body lotion sets in the bathroom but no shampoo. I had to go down to reception to request one.
There was a complementary tea and coffee set to use. Unfortunately, some of the teabags had obviously been there for a while since they looked old and used up (Twinings outside cover). This should not be the case!
The room was nice and clean but seemed a bit outdated: The bathroom door paint was already coming off at the bottom (see picture), the hotel information guide was incomplete and outdated. For anyone who does not know London, this is unfortunate.
The room was towards the back but sadly it was quite dark during the day. Because it was on the first floor, the buildings surrounding took all the daylight.
Overall I think, the Mecure London Bloomsbury is a good hotel to crash after a long working day on a business trip or if you're just staying one or two nights. For longer stays, I would not advise you to stay here. Also, it is around £200 per night for a double room with no breakfast.
I liked the service. They were friendly and helpful. The complimentary newspaper in the morning was an added bonus. The location close to Russel Square and in walking distance to Covent Garden is great too.
In the end you have to consider cost and quality and look at your budget. For me, this location gets a solid three stars overall rating.
Fabulous hotel located in the heart of the Bloomsbury district of London. The rooms were clean and well appointed. I stayed here with my 2 sons and we enjoyed our vacation very much. I paid for the breakfast plan and was very pleased with the selection and quality of the food. The location, by the Holborn underground was very practical, and there were plenty of grocery marts and places to eat close-by. The staff were extremely helpful and were very friendly...a shout out for Gilbert, Roy and Liza!
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