I love this M&S! I think mainly because it is so huge and well stocked. As well as a clothing and home area there is a small supermarket too. Whatever you are after, this store has it. And if it doesnt, its attached to a massive Sainsburys!!
Its very clean and the aisles are always wide and clear. Staff are very friendly and approachable, and prices as always in Marks very reasonable for the quality they offer.
This store is out of the way, so you will need to live local to hedge End or have transportation but all this allowing you really cannot go wrong.
If you are out for the day, you can even stop for a bite to eat as there is a resturant situated between Marks' and Sainsburys.
This is probably one of the biggest Marks and Spencers i have ever been to. I once heard it was the biggest in the country although i am unsure if this is true!
It has a massive clothes section as well as a fairly large food section.
The clothes section is laid out well with a large accessory section and a large underwear section not often found in smaller Mark's.
The food section is good however it sometimes doesnt have everything you want in stock especially when they have a 2 can dine for £10 offer.
This store is right next door to a Sainsbury's, the entrances are literally together and there is no need to go outside to get from one to the other, so after you have done some food shopping you can pop next door for some extra special bits!
Staff are always friendly and any offers they have are usually by the front door which is good so you know before you buy.
The only disadvantage to this is that i find the store quite hard to navigate and often get lost!!
I visited M&S at Hedge End yesterday lunchtime. The store since the refurbishment is in my opinion a little confusing and cluttered. There seems to be no real flow to the layout. After searching for over 10 minutes I found the bag I was looking for, not with the rest of the bags but in the gifts section! I spoke to one staff member who had no idea where even the bags were. The store was really busy but staff were trolling the queues asking for cash paying customer to go to another till with a shorter queue.
The staff were really nice and friendly although when I left I realised they had charged me twice for something so I had to re-queue to get a refund. The quality of the leather bag I bought was exceptional although some items I looked at while browsing seemed to be quite cheap and flimsy looking. I guess that M&S are now trying to capture the budget market as well.
Do not bother with the Cafe . extremely poor slow service, used to think Costas had a problem until i qued here. Staff seem to all be hypnotised.
I tried out the Personal Shopper (PS) facility at Marks and Spencers as I'm not great when left to shop for clothes myself (I get overwhelmed at the range of clothes and choices available and then boredom sets in!). I have also used the PS facility in other department stores with great success. I like M&S clothes and have a soft spot for the Per Una range so I had high hopes for M&S at Hedge End. The consultation with my PS started well - she started by asking me if I was looking for clothes for any particular occasion (wedding, work, party etc). However, she didn't ask me what type of clothes normally appeal to me or what colours I like/dislike. She then walked round the store with me, asking me to point out anything I liked! To be honest, I could have done that myself without booking a Personal Shopper appointment. There was no charge but, compared with previous stores where I have used this facility, this approach seemed a pointless exercise. The lady also seemed uncomfortable telling me whether something was too tight or didn't flatter me. I appreciate this is not an easy thing to do but if you need help or guidance choosing something then it is essential their staff are equipped to give honest opinions. Disappointing experience.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.