Sigh. I honestly don't know why I've persevered with Groupon, but Mama's Help were the last straw. If they were my mama, I would not want their help.
I bought a post-tenancy deep clean for £32. The offer stated this would be two people coming to clean for two hours. When I called Mama's Help, they carefully said that this actually meant two people coming for one hour each which is a completely misguiding detail and which I would not have ordered. Two people cleaning for two hours is not the same as two people cleaning for one hour.
2) When I had to reschedule their visit, I was offered Thursday at 4pm. I duly left work in the middle of the afternoon to go and let them into the flat, only for them not to turn up. I rang Mama's Help, who said that I wasn't in the system. I beg to disagree: if I hadn't booked it, I wouldn't be out of work at 4pm.
Not impressed at all, not by their system and definitely not by their incredibly squirmy attitude to the English language. A refund has duly been requested.
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