I had a good experience with this company. I didn't see the bad reviews until after I'd sent the computer otherwise would have been put off so I thought I'd see how they did and keep an open mind.
Pick up was free with their UPS account. I had a faulty graphics card in an imac, they quoted £250+VAT with 24 hour turnaround which seemed ok.
When they got the mac I decided to upgrade the internal drive as it's a big deal to get inside these machines. £150+ VAT for a 2TB drive with data copied over. That meant the 24 hour turnaround became 48 hours. I paid by bank transfer, £14.99 for shipping and received the mac back exactly 7 days after sending it. They kept in touch during the process and the price was as quoted. I can't think of a reason to deduct a star.
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