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    • Qype User nina-r…
    • Watford, Hertfordshire
    • 0 friends
    • 1 review
    2.0 star rating

    Very disappointing. Using false advertising!
    I recently bought a car which was advertised as with air-condition.

    I test-drove it, then bought the car for a good price, explained to me as trade sale. Staff was friendly throughout the process, the problem came afterwards.
    The car does not have an air-condition!
    This is false advertising, and according to the Sale of Goods Act 1979, I have the right for a full refund, as the goods are not as described.
    I have complained to LMC several times, via e-mail, post and telephone, and two weeks later, I still have not received an official response from them.

    The only response I got was on the telephone after my 5th call, that they would not take the car back, in a very snappy tone, just before they hung up on me.
    This is extremely disappointing, and I would have expected a company as experienced as LMC to treat their customers better and with more respect.
    UPDATE: Four weeks after the initial sale of the car, the company has agreed to refund me the full amount and has done so today. However, I still had other expenses during this first month (insurance, road tax, etc), but I am glad it is sorted now.

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