This review is for the delivery service only, as I have not been to the store.
Recently my boyfriend moved into a new flat in Leicester. I wanted to surprise him with a housewarming gift, but being in San Francisco at the moment my options were limited, so I decided on having some goodies delivered. This meant getting the delivery on Saturday, since that would be the only day I could guarantee his presence during delivery hours without tipping him off.
After some googling I decided on the Wholefood Co-op, however I misread their site, where it clearly states deliveries are on Sunday. After finishing the online order, I expected someplace to select a delivery date (as some grocery stores do here) but there was none. There was a comment field though, so I wrote a note asking for Saturday delivery, and explaining I was not the resident. I also shot an email to the contact listed on the site.
Within a few hours I received a reply from Paul, stating deliveries were on Sunday, I apologized for the mistake and said I'd cancel the order and Paul replied asking for my phone number. I told him it was a US number but sent it anyway and a few minutes later received a call (10PM UK time!), I explained why I needed Saturday, and he said the address wasn't to far and he'd be out on shop business anyway so not to worry about it.
Like that isn't enough, turns out when he got there Saturday my boyfriend was not home yet, and there was no good place to leave the groceries and no way to contact either of us. So Paul took the groceries back to the store and repeated the delivery attempt on Sunday, this time successfully!
So, for being quick to communicate, extremely patient, and getting the job done, five stars :)
Ideally located for the homes and business around the area this local Co-op has a great selection of food.
Quick in and out no lines.
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