I have just had a flat tyre sorted at Kwik Fit on the London Road Headington. I spoke to several different people (yesterday when I went to find out about it and today when I had the tyre done). They were all cheerful, polite and helpful. The tyre was done in less than half an hour this morning (no appointment just drove in) and cost £57. While I waited I was offered free coffee/tea etc. I was very pleased with them.
I wouldn't even give them 1 star! I was completely ripped-off by them two weeks ago. Knowing little about cars, I had a puncture and went to Kwik-Fit with the hope it could be repaired (it was a brand-new tyre) after looking at it, they stated it was unrepairable and needed to be replaced, for a hefty £72. I chose to keep the tyre (its hard to chuck away a brand-new tyre even if it does have a nail puncture!) and so the next time I was with my mechanic friend I'd get him to look at it. A week later, he had a look and told me it would be easily repaired by ANY independent garage. So I since got it repaired for £5. Kwik-fit either employ "mechanics" who know nothing about cars, or it is their general policy to COMPLETELY RIP CUSTOMERS OFF. Very annoyed. Complained to Kwik-fit and they never returned my call/email.
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