Knox Brothers is a family run garage and MOT test centre in East Kilbride. I have been taking my V reg Seat here for repairs and MOT testing for the past two years and it's been clear to me on each and every visit that customer service is their top priority.
The garage is a member of the Good Garage Scheme and quite rightly so. Right from booking an appointment you are made to feel important. The mechanics speak to you in a language you can understand and explain in detail what is wrong and why the repairs are needed.
Repairs are done in a timely manner and are reasonably priced. They can usually get me booked in within the week, give regular communications throughout the day as to the status of the repairs and the costs and more often than not the bill is £50-£100 less than quotedand never more.
I was worried about taking my car to a small independant garage; however having sampled both a large chain and this small garage I can say that small is definately best. Their business depends on regular custom and word of mouth and they can't afford to deliver poor serviceand they don't! Big garages can get away with poor customer service because there are many more customers out there who haven't yet experienced their poor service.
My advice if looking for a garage in the area would be to try Knox Brothers.
Not so good. Used for the first time based on good garage scheme positive feedback. Booked car in and was given a date almost two weeks away. Accepted, thinking they must be a very good garage, being so busy. Car was in for two days before I finally contacted them to be told that they hadn't got round to looking at it yet. Car had two faults, one electrical and one mechanical. Five days later was told the car was good to go and the bill was almost £100 more that had been verbally indicated by the mechanic. To cut a long story short they had fixed the mechanical fault but not the electrical fault. Spoke to the mechanic who advised to drop it off and they would look at it again. Decided against this as they did not seem competent enough to repair the car first time round. Would definitely not use again. Initially picked garage as they advertised as being capable of diagnosing/repairing electrical faults. This is not the reality though!
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