What an awful company. KFH are incredibly rude, incompetent, disorganised and treat tenants with absolutely no respect. Before we moved into the flat they forgot to get my partner's references checked - he had to do it himself the day before we moved in. When we moved in the flat was full of the landlord's furniture, despite having been advertised as unfurnished. we had to wait for days for them to remove it before we could move ours in! We actually had to suggest van and storage companies who they could contact - they didn't seem to be able to work it out for themselves. They initially gave us the incorrect postcode for the property so when we tried to set up internet, TV etc we were told the property did not exist and had problems for weeks before we realised their mistake. After six months of telling them they had my partner's surname spelled wrong on record they are still sending letters with his surname wrong. We reported various problems with the flat, which they took months to get round to sorting out. Some problems, for example that we are unable to programme our heating system because the operations manual was not provided for us, still have not been resolved and we have been here five months. We call and email constantly for updates, and most of the time are ignored. A few weeks ago they sent a contractor in to fix the washing machine - he flooded our airing cupboard, destroyed a piece of our furniture and KFH are refusing to make a claim for us (the contractor told us the claim has to come from KFH and not us). Now we have to take the company to court and KFH have washed their hands of the entire thing. This is just the tip of the iceberg - to mention all their mistakes and the number of times they have been ridiculously rude to us or just refused to take our calls would take pages. Do not use this company - they are an absolute disgrace and will make your life very difficult through their stupidity, disorganization and rudeness.
Oh, and when you call/email to complain, they WILL make you feel like you are being a massive pain in the neck and they have better things to do.
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