This review is solely based on my experience of Kinghams of Croydon Service department - have never experienced their sales shop and after my experience with their attitude at the service shop today I will NOT be looking to take my business to Kinghams ever again. I took my Rav4 for a quick check of the brakes - was told to leave the car with them as no technician was available to have an immediate look. Left it with them for almost 2 hours and called to check the diagnosis. I was told the front pads and disc and rear pads needed replacing with a total outlay of over £500 - which equates to over 30% of the value of the car. As this is a significant cost, I decided that I will shop around to check prices and the lady at the front desk said they will charge me c£60 for 30 mins for diagnostics and this would be refunded if I got them to do the work. At no point earlier when I dropped off the car for them to check the brakes was I informed that a charge would be made. Most decent garages including the large chains like Halfords and Kwikfit check brakes without charging and do not oblige you to get the car repaired at their shops. I am thoroughly disgusted by the underhand way in which Kinghams of Croydon have dealt with this matter - as a result I am £60 out of pocket for an honest opinion which most good garages do not charge for. Furthermore, even though I am not a mechanic or in any way knowledgeable about cars, I certainly do not believe that it takes 30 mins to diagnose that brake pads and discs need to be changed! For all those considering using Kinghams - I would recommend that you stay away from this place and consider taking your business elsewhere. Kinghams - you screwed up - DISGUSTED.
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