Qype logo Join Yelp

Qype has joined Yelp to bring you more reviews, community and businesses. Read More.

Map
Edit

Recommended Reviews

Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more.
  • 5.0 star rating
    7/8/2014
    2 check-ins

    Great location! Loving the Tube access!

    The spa is 25£ a day extra...pretty ridiculous! Overated...i joined Virgin Active Kensington for the pool.

    The bar is cute and trendy...
    The front desk staff  tries to be helpful.
    Location amazing.
    We are enjoying the K- Suite which is a two room loft which is sunny, bright, spacious and hip looking!

  • 1.0 star rating
    14/7/2014

    Let me tell you about room 621.

    The air is stuffy. There is no outside air system, so the first thing you'll do is open the window.

    Surprise! This room is right next to train tracks . . . with giant freight trains that sail by at 3AM while you try to sleep.

    The toilet is the crappiest toilet I've ever had in a hotel, and not in a good way. It takes a *full five minutes* to "recharge" between flushes. Sometimes it takes me four flushes just to get out, so I'm in there 20 minutes waiting for the damn thing to fill up.

    Don't get me started on the SHOWER! There is NO bathroom exhaust fan so just expect the bathroom to fog up completely. There is also NO shower curtain -- just a piece of glass that extends 1/3 the length of the shower.

    The shower glass is way too short, and it is impossible to shower without getting the bathroom floor soaking wet. Absolutely impossible. I tried.

    There are no shelves or cabinets in the bathroom to put extra towels on, so the room comes with a very small supply of towels. If you don't normally do housekeeping daily, you'll be calling them just to bring you new towels.

    There is also only one hook on the wall in the bathroom. This is a bizarre oversight. There's plenty of wall space. Give me more hooks!

    The climate control unit is closed-circuit -- it just recirculates the air. It is built into the ceiling above the door. The filter SHOULD be changed monthly on this type of unit and the interior swabbed with alcohol.

    I don't think they've touched the climate control unit since it was installed. Every time it ran, whatever mold, dust, asbestos or God-knows-what that exists inside the unit got blown into the room . . . causing my friend to sneeze uncontrollably.

    There's space to put a microwave in this room, but there's only a refrigerator and coffee machine.

    To top it off,  the elevators at the back of the building make a clanking sound like they're in a horror movie. Every time I rode in them, I was waiting for a Gremlin to bust through the wall.

    The Hotel's "free" WiFi is slower than my American Verizon cell phone's excellent data roaming in the UK. It also disconnects randomly. I'm not sure how they manage to make free WiFi slower than my phone's internet. I do pay $25 per 100mb for UK data roaming on my phone so in all fairness that's not free. The hotel's "free" WiFi was so bad, I didn't want to risk the paid tiers.

    The only saving grace of this hotel is that the restaurant makes great omelettes and the neighborhood is fantastic. I'd probably stay again for the price, but that doesn't mean it deserves more stars!

  • 2.0 star rating
    24/8/2013

    This place has lost so many points the last time I stayed here. I've stayed here for work several times and I'm really hoping they don't book me here again next time.

    A) terrible Internet service. Don't expect to get business done here. You'll have to go to the downstairs lounge and use one of their computers for that.

    B) Understaffed and their front desk has a lot of trouble understanding English. Trying to get them to answer the phone if calling for something is an exercise in futility.

    C) Dubious stains on the duvet cover.

    D) weird moldy smell down the hotel hallways adjacent to the Spa.

    E) a little too close to the train. Expect to hear it a lot if they give you a room towards the back.

    F) bar prices get mysteriously more expensive the later you order.

    G) the towels are nice. Like, the best. But is that worth all the other hassle?

  • 4.0 star rating
    22/2/2013

    I have been to the K west Spa and hotel on more than 1 occasion. Both times it has been a fantastic experience.

    The hotel itself is very modern and I believe some of the rooms are also being currently renovated further.
    My stay both times was in an executive room which is a large L shaped affair that has a sofa at one end, and an extremely large bed.
    The room comes equipped with a large flat screen television, a dvd player, a cd player and also a mini jack cable to use in your ipod/phone/mp3 player.

    If you wish to use the minibar then it can be stocked for a fixed price, however unless you want to spend big money don't rely on this as an option. There are also full tea and coffee making facilities.
    The well lit bathroom comes with bathrobes and shower  gels, shampoo etc and a large bath.

    In the basement is the Spa and for a hotel resident it costs around £20 per person to use the facilities which include a sauna, steam room, hydrotherapy pool and snow room! Yes a room inside in which it snows! This has to be my favourite spa in London having been to several including the athenaeum and rafael on the west bank, the k west spa is by far the best.
    Their beauty therapists are extremely kind, helpful and make you feel wonderful.

    I was however moderately disappointed with the food that is served in the hotel, the menu is somewhat gastropub and doesn't really suit the feel of the hotels atmosphere. It is quite overpriced also for the quality of the produce.

    They do however have a good range of wines and the cocktail bar downstairs is fab, (around £9 per cocktail) however if you do not like RnB music do not visit on a friday/saturday night because again out of key with the rest of the hotel they have a poor quality, loud sound system and DJ playing, which meant we took our cocktails to our rooms.

    If you do not rely on the hotel to provide you entertainment apart from the spa its a very relaxing and enjoyable stay. But I would say find food in nearby shepherds bush for more value and quality.

    It can be quite expensive to stay here, however if it is for a treat, its great and I havent been disappointed.

  • 5.0 star rating
    3/10/2012

    I stayed at K West from 9/16-9/21/12.  This was my 1st time visiting London and I found this hotel through Expedia as a part of the package deal.  I must say I was quite impressed.  I went to London on a solo trip and was terrified of having to stay in some crappy hotel.  Well, K West did not disappoint.

    The hotel is situated in the middle of a neighborhood so the area is very quiet and quaint.  It's just one block from a busy street with little shops and Westfield Mall.  Also, Shepherds Bush train station is right there (Over and Underground).  

    The room was SMALL (I had a Jr. Single) but was super clean.  Every day when I returned to my room, everything was made and the staff even straightened my things on the bathroom sink! I was impressed.

    The front desk staff was very helpful to me when it came to finding different places to eat and with just general directions.

    i did eat at the hotel restaurant once and it was pretty good.  I also enjoyed the bar one night but it is super small.  

    I do have a few tips though:

    1) They do charge 15 pounds a day for internet but they have 3 Mac's in the lobby.  My suggestion: Take your own laptop and unhook their Ethernet cord and plug it into your own laptop. Also, Esquiree Coffee House around the corner has free wifi (and a great caramel mochiatto).  

    2) There's a possibility that your room is far away from the elevator so try to get something convenient.

    Other than that, this hotel really complimented my 1st trip to London and I have already recommended this hotel to friends who are looking to travel to the UK.

  • 5.0 star rating
    15/6/2011

    My review is more regarding the actual hotel stay and the restaurant. I did not experience the bar apart from one night. However, bar drinks were very satisfying and they made sure you got your money's worth.

    We THOROUGHLY enjoyed K West this past holiday. For our stay of about two weeks we have virtually no complaints and left rather reluctantly! The location is absolutely prime - the Central line of the tube is right there (Shepherd's Bush station - literally a 3 minute walk at most - also a massive bus station as well as connection to the overground and national rail) and leads to virtually every place you could possibly need or want to go as a tourist or a resident.

    The housekeeping was comfortingly consistent, extremely thorough, and very intelligent.
    The food was brilliantly delicious and very nicely prepared yet all at extremely comfortable prices, which is wonderfully surprising - especially after you taste it.

    The staff was tremendously helpful (drawing us maps and making phone calls, etc), quick to respond to and correct any issue and  very diligent. Not to mention insightful and interesting personalities (we got into a great conversation about art and music with one of the porters and he helped us out with loads of information and event news).

    Our trip to London was absolutely wonderful but as with everything there were ups and downs but I'm glad to report that K West did nothing but enhance our trip and add a very welcome extra touch of comfort.
    We'll be returning soon but bringing more friends along for the ride next time :)!

  • 4.0 star rating
    12/1/2010

    Nice place! clean, comfortable rooms, beds are pretty good, not the most comfortable I've ever slept in but good enough. Great gym with televisions on all the equipment.

    I ordered room service (a salad) and it was delivered within 10 minutes. Salad was basic but tasty.

    Glad I'm here on business because this hotel does charge for everything - Internet ($15 pound for 24 hours), gym ($10 pound).

    They also have an awesome coffee/water heating machine in the room, made by Haden. Heats up water in about 2 minutes flat! Me likey.

    Very friendly staff.

  • 1.0 star rating
    10/10/2012

    I have to say..this place seems like it ate a bar of douche. First off, you have to pay for everything.In most places where you stay anywhere in the world, continental breakfast is usually free..I am not looking for anything big when I wake up in the morning..but maybe since the price of this place is $500 a night you could at least let me have a banana for under $5.
    And what the hell is with charging for use of the gym? And internet?..I was actually scared to flush the toilet because I felt like I was going to be charged for it..
    I felt more at home in a bed and breakfast for $50 a night..
    this place is the worst

  • 1.0 star rating
    15/8/2011

    So disgusting. Misc stains on the couch, floor, towels. Bathroom floor looks to be never cleaned. Bathroom door handle falling off. Burned my hand on "cold" water. Explained that after my 10hr flight, my luggage was missing and I won't have it for a few days... £3.00 for a tooth brush. £3.00 for tooth paste. Internet is well below sub-par. Not happy here at all.

    I really don't see how they are billing this hotel as a "luxury" hotel. I've stayed at better Best Western's.

  • 5.0 star rating
    16/7/2009

    I love this hotel. I just stayed here while visiting a friend on the right side of the pond. It reminds me a bit of the aloft hotels; small, smart, beautifully designed. I love the location too! With the Tube just a few blocks away it makes it even better with instant access to the entire city at hand. i don't appreciate the 15lb 24hr wifi but everyone has to make a quid these days (Ha-ha using local slang-THATS getting immersed!).
    They do have parking, a real good restaurant, an equally stocked lobby level bar, multi-pc computer room, spa & lounge.
    Splurge a little and you will not be dissatisfied.

  • 4.0 star rating
    7/5/2013

    I stayed here for more than 2 weeks on a business trip and really enjoyed my time at the K West. It's a lovely boutique hotel, very modern and comfortable. Great bar area in lobby, with a lounge, excellent spa, and nice modern rooms. The location is good, right by the Shepherd's Bush station, and the Westfield mall (which is the largest mall I've ever seen by the way).

    Staff: Friendly, helpful, really nice.

    Room: Very nice, modern, comfortable, great shower (excellent water pressure). HUGE bath towels, and 2 nice white robes in the closet. I really liked the fact that I could open my windows in my room, which is not always the case in hotel rooms. Convenient heat/AC control panel located on the wall.

    Food: I didn't eat in the restaurants, but I got room service often for breakfast and dinner. Honestly, the food was very impressive. Lots of vegetarian options, and really fresh/quality, and for the most part, reasonably priced. I also loved that I could order breakfast at any time, including night.

    Spa: Lovely. The perfect way to unwind, I really enjoyed the saunas, steam room, jacuzzi, and cold room. Modern and really relaxing. I felt that 25 GBP was a very fair price to access these facilities. I went from 7-9 pm, and it wasn't crowded at all. They provide towels, robes, and spa sandals.

    What could make the K West better?

    -Free wi-fi for guests (wi-fi in the room is kinda pricey, but as I understand, this is typical for London hotels). If you purchase wi-fi, you're given a unique password combo for each endpoint, and have to key it in each time you use it (not very user-friendly). I was able to negotiate a discount on the wi-fi, given my long stay with the hotel.
    -Free gym use. The gym is really not that great, and it should be free, especially considering the price point for the hotel.
    -Better line-up of TV channels. The line-up was very limited, mostly BBC News channels, lacked variety.
    -Better quality shampoo/conditioner/body wash. Really cheap, bad-smelling. Not good, and I would expect better quality toiletries from such a nice hotel.
    -Free continental breakfast. The breakfast offered for 8 GBP in the lobby should be free. It's not worth 8 GBP, and I feel that offering it as a free amenity would be a wise choice. They probably throw away a lot of the food each day anyways - just make it free. It would have been nice to just grab some fruit on my way out each morning, but that wasn't an option.

    Overall, I really enjoyed my time here, and would absolutely stay again.

  • 3.0 star rating
    8/1/2009

    I was in London in Feb of last year (where were you then, Yelp?!) & stayed at the K West for a full week. Totally trendy, very modern, extremely hip. There was always a scene in the lobby every night upon returning home. AND, I happened to be there during the Brit Awards. Apparently a bunch of musicians were in the hotel that night, too (as were their entourage of drunk floozies, they set off the smoke detectors in the hallway twice in the night & ran up & down the halls laughing & carrying on).

    Altogether, it was a positive experience, though the staff were incredibly pretentious & we got a lot of eye rolling anytime we had to ask a question or get directions. Funny thing is, that didn't happen anywhere but here.

    Ohh, London...

  • 3.0 star rating
    8/7/2013
    4 check-ins

    Paper thin walls. No noise control. Listened to the guest next door on their phone call without difficulty...

  • 3.0 star rating
    10/12/2008
    First to Review

    The K West prides itself on being one of London's top trendy, hip and happening hotels to stay in. Many a celebrity has drunk in its' bar and many a band has stayed here, it's become  a bit of a hot spot for that type of crowd when passing through London.

    The bar is pretty nice, it's situated downstairs to the right, as soon as you walk through the main entrance. It's the rooms, though, that count when staying in a place like this, especially seeing as it's so expensive!

    The rooms are very modern but I found them a little clinical. For a boutique / trendy hotel, I just felt this place lacked spirit and depth and replaced that with cubic furniture and clean, clinical colours. If you simply like the fact that staying in a "celeb" hotel is fun enough then fine, but I just think the K-West is slightly pretentious and over-rated...

  • 2.0 star rating
    9/9/2009

    This is review is on the bar at the entrance.

    Well, I have heard wonderful things about this hotel and the spectacular bar that it has. I went out to this place last night with some mates. I have to admit it was alright. The drinks were good and waitress was quite pleasant and helpful.

    I am not sure i will go back here.

  • 4.0 star rating
    19/3/2011

    I chose this hotel due to the proximity to the music venue I was going to that night but was pleasantly surprised to find it is even better than just perfectly located. I arrived early and weary from a 12 hour flight and was met by a great front desk woman who got me checked in quickly and early without a fuss!!

    My room was located what felt like a mile from the elevator but that did prove to make it a more quiet location. There is a great tea set up with a kettle in the room and the water was at a decent 2 pound price.

    My favorite was the bed though. it was the most luxurious king I have slept in, in England!!

    After the gig, I was with a large group of people that still wanted to drink. Lucky for me, the K West bar in the lobby stays open LATE. We sat and drank until the wee hours of the morning and I conveniently got to walk back to my room within moments. Will definitely stay here again!

  • 3.0 star rating
    11/6/2010
    Listed in Sleeps abroad

    I seem to stay here a lot.  Things that are always the same:
    - Rock stars in the bar (sorry for spilling that drink on you, Damian Rice)
    - Parking is a nightmare (naturally... this is West London)
    - My room is always about a mile away from the lobby
    - The staff may or may not speak English very well, but try to be helpful
    - You pay for internet in your room (urgh)

    The rooms, for a London hotel, are comfortable.  I don't groan when I see K West in my itinerary, but there are certainly nicer places in town at the same price.

    • Qype User theduc…
    • London
    • 213 friends
    • 304 reviews
    5.0 star rating
    11/9/2008

    Gorgeous boutique hotel. Fantastic late bar where I was taken for an after club drink. There were a fair few celebs drunk in the bar including Paul Weller, who refuses to allow people to have pictures taken of him when less than sober and even employs guys to stop you from taking his picture wasted.

    I managed to get lost in my drunken stupor trying to find the toilets and ended up getting a private viewing of one of the rooms, the corridors and finally the bathroom. It was a guided tour that made me want to stay there. I am sure I will do one night.

    • Qype User omnivo…
    • London
    • 90 friends
    • 43 reviews
    4.0 star rating
    18/3/2010

    I am lucky enough to have K-West at the end of my road. I have been there for business meetings, a heavenly aromatherapy massage, and late night cocktails and boogies on many an occasion.

    Don't be put off by its forgettable exterior and proximity to charmless Shepherd's Bush shopping centre. It's crisp, cool and as well as being a decent boutique hotel is a perfect pampering and late night partying pitstop for sophisticated Londoners.

    I haven't visited the restaurant which looks pricey (as is the bar) but look forward to checking out its newly revamped K-spa.

    Deluxe decadence around the corner.

  • 4.0 star rating
    31/7/2011

    We stayed here for business and a few days of fun.
    This is a very different hotel its in the middle of the music area and there were several music types in the hotel
    Bar is very small and doubles as the breakfast area the restaurant is quite pricey
    The unique room bath was very modern with very little counter space
    but overall the room was comfortable
    If you dont want to stay in central London this is a good choise

  • 3.0 star rating
    11/2/2011

    Great rooms where you can sleep forever. Love the place where you can make use of the computers (Macs) complimenary. Location is ok. There is a great mall close by called Westfield.
    Service in the hotel was ok. Not spectacular. The warm welcome which is promised is not everywhere.

  • 4.0 star rating
    29/5/2013

    A very smart looking hotel in a suburban location. Unfortunately I wasn't there for an evening meal, but the breakfast was very nice. You get an option on a restaurant one or a quick one. The quick one is on the ground floor and the restaurant on floor one. It's reasonably close to the underground, although a bit fiddly to walk if you don't know the area. I would stay again though.

  • 1.0 star rating
    27/10/2009

    I had a TERRIBLE experience with this hotel.  I tried to send a package to a friend that was staying there for a week.  I spoke to three different people at the front desk all said that it would absolutely be fine to send the package (i.e. her 30th Birthday Gift) They refused to accept it TWICE! Even after I spoke, at length to them.  Not to mention they lost my friends reservation when they got there.  After flying 12 hours the last thing you want is to have your reservations lost!

    bottom line, poor service

  • 5.0 star rating
    17/6/2009

    Wasn't staying here but was drinking at the bar and I've got to say if you want to run into some rock stars, movie stars, or just the random person having their 5 minutes of fame this is the place to go. We came here after a show at the empire and met a slew of different bands and proceeded to drink the night away with them and every other starf*&ker who wandered by. The only downside was the two very hard working bartenders who were simply overwhelmed by the crowds but its worth being nice so that you can get the most out of your 20 dollar drinks.

  • 4.0 star rating
    24/2/2010

    Sleek and modern hotel in a sleek and modern area of London, right next to the new Westfield Shopping District.  The largest room I have ever had in London, but they do charge for every incidental.

  • 4.0 star rating
    24/5/2011
    Listed in Adventures Abroad

    The pros: the rooms are clean, the bathrooms are large, broadband is available in room for 40 GBP/5 days, modern decor, and its a 2 minute walk from Shepard's Bush tube station. The cons: everything costs extra, including 11.50 GBP for a continental breakfast. Ridiculous. So grab some fruit and instant oatmeal at Morrison's a block away. I would definitely stay here again.

  • 3.0 star rating
    10/1/2009

    This was a lovely hotel, clean modern rooms, minimal style bar and nice staff. The downside is the location as it is a bit of a effort getting into central London.

    • Qype User sacky_…
    • London
    • 85 friends
    • 67 reviews
    4.0 star rating
    7/8/2008

    This is a lovely hotel and the rooms are great we were also given the option of an upgrade which was nice. Im not too sure on the location as it say's kensington but is directly behind vue cinema on shepherds bush roundabout!!

  • 4.0 star rating
    30/3/2011

    Stayed here for 6 days with a coworker during a trade show. They were nice enough to store our 4 huge cases of samples for us while we got drunk in the lobby bar.  Similar to the Standard in L.A. and the staff we're all very friendly.

    • Qype User Rease…
    • London
    • 6 friends
    • 82 reviews
    5.0 star rating
    2/4/2008

    Stayed here for my birthday last year, they have excellent spa/overnight stay deals. The hotel is stylish, trendy, modern and chic with low lighting throughout. The hotel tends to attract alot of music celebs as well, because of its close proximity to the BBC. Rooms are top- knotch, the food was superb, and the drinks selection was good enough, though all expensive.

    • Qype User Mary01…
    • Paris, France
    • 2 friends
    • 1 review
    4.0 star rating
    31/3/2009

    K-West Hotel is just beautiful. It is a very cool, contemporary luxury hotel located in West London. Moreover, K-West Hotel has a unique design so as to make the business traveller's life a lot less stressful: working desk in every room, sofa and coffee table, including wifi anywhere, large flat screen TVs, etc...
    This hotel also offers a spa (The K Spa). If you are looking for pure indulgence and total relaxation, we are at the right place!
    K Spa provides you the very best available therapeutic and rejuvenating face and body care treatments using only the best products with the finest ingredients from top skin care houses.
    Video link: youtube.com/watch?v=Pgnl…

    • Qype User angela…
    • London
    • 3 friends
    • 16 reviews
    5.0 star rating
    30/8/2012

    Located only 5 seconds away from Shephards Bush tube this is perfectly placed for a weekend in Centralclose enough to pop into central when you feel like it, but distanced enough for a relaxing and pleasurable stay. It shocked me that such a unheard of establishment had such brilliant standards; AMAZING food, immaculate and luxurious spa and a huge array of drinksfrom bourbon to beer to cocktails!
    LOVE LOVE LOVE this place and would go back every weekend if I could. Left feeling completely relaxed and pampered.oh and the beds were THE MOST comfortable hotel beds I've experienced in a LONG LONG time.
    FABULOUS!

Page 1 of 1