I am a potential Groupon buyer and I have to say I find all of these reviews entirely unhelpful. It is either rated 1 or 5 stars, nothing inbetween, hence why people cannot be sure that is is not competitors/employees who are expressing their 'views'. All in all it does not do the business any good as I for one do not care for these tit for tat comments. In particular zambyzamby, your comments are extremely unhelpful, people have their opinion and it does not make them 'nasty people' or liars, you very much seem to have a vested interest in this salon (this is my opinion and does not require a comment from you as they bore me). So if people have some useful advice as to whether to buy this voucher or not please let me know (zambyzamby excluded).
Joseph and his team are always professional, courteous and friendly. I have been going for a couple of years and they are all wonderful. Cant understand some of the negative reviews I have read as I have never been disappointed. I was recommended by a work colleague and about 5 of us now go there and would not dream of letting anyone else touch our hair. Try them, and the coffee is delicious
The worst experience I have EVER had in a hair salon. It goes to say that I have had previous experiences with KGB Deals and loved what was done to my hair, as it exceeded my expectation and the hairdresser very carefully listened to my ideas of what I wanted.
Two weeks before my hair appointment, I called and made an appointment. I was told by the receptionist that Joseph (the owner) would be cutting my hair. I feel it is important to bring this up, as in an attempt to rectify the problem haircut, I was outright lied to by Joseph himself.
Being a very placid, passive and easy going person, I walked into the salon for my appointment with Joseph, having decided on going much shorter than the length my hair had grown to, within a limit. When Joseph first saw me, he told me he wanted to cut it short up to my jawline. I wasn't prepared to go that short, and politely said I was only going to go just above my shoulders. I was looking for a longer bob cut that stayed to my length specifications and asked for layers and thinning out as I have very thick hair.
I had my hair washed by a kind apprentice who was lovely, but I could sense some hesitation from her. I put it down to her only being there for 2 weeks but later discovered she was treated with utter disrespect, a third-rate citizen who was expected to learn how to make appointments by herself, WHILST she was on the phone with a potential client. But because this client was another voucher holder, no care was awarded to her.
My hair was cut without sectioning, and no real method that I have ALWAYS experienced in the past (as I said earlier, I have a lot of hair and it takes time!). I ended up with what looks like someone slipped and cut an arrow out the middle of the back of my head! I asked 3 times to have the short length at the back extended to my shoulders, and then let the hair fall longer as it came forward from the shoulders. But was refused each time I looked in the mirror, and told that this was the style!!! Trying to remain positive and pleasant, I accepted that Joseph wasn't going to do anything about it as he just sat there and watched as I brushed all the hair he had cut out of my face and my neck and shoulders. I was made to feel I was wasting his time and he had better things to do.
I left, without the great feeling we should have after getting our hair done. I met a few friends who politely told me it was different and it looked nice, but understood it wasn't what I had asked for because of the weird cut at the back.
I decided to come home, wash it and see how it was. There is no better word to describe it than upsetting and absolutely horrendous! I called back for a redo and was scheduled for an appointment in 2 weeks time as they were very difficult in giving me a reasonable timed appointment. I was ready to go back to get what I actually wanted, a longer bob, but was called back the next day by Sarah (who is the lady who normally does the voucher cuts) and was told that there was a problem and I needed to explain what exactly I wasn't happy with! Really disheartening as I believe that when you do a job, you should do it well and take pride in what you do. If there is something wrong, you should be the first to accept responsibility and rectify the problem.
Sarah told me she couldn't fix the problem as she wasn't there when I came in for my poor excuse for a haircut. She asked me to call back again, to which I wasn't very impressed with but agreed. I called again at the specified time and waited 5 minutes for Joseph to actually come to the phone when he had determined the time for me to call back! He was rude on the phone and lay the blame solely on me. He asked me why would I want to come back to him to get a recut if I wasn't happy with him? and that it is degrading to cut hair for £20. He then went on to say that he normally did not do cuts for those with voucher deals, to which I responded that at the time of booking my appointment, I was told Joseph would be cutting my hair. I specifically remember this because I thought I was lucky (ironic, isn't it?!) that the owner would be cutting my hair and it would turn out better than I was expecting it to.
He barely let me have a word and as I really dislike confrontation, I allowed him to. I did manage to tell him that I would take this matter further, and I will be seeking reimbursement from KGB Deals and the hairdresser I am going to have to make a new appointment with to fix my hair!
More than anything, I feel really upset and disappointed that someone of his stature (cutting hair for 30 years), in an upmarket area like South Kensington is getting away with mistreating clients and staff!
In my opinion, the salon's low opinion of voucher deals and the clients who buy them shouldn't go on any longer. If they are so unimpressed by clients with deals, they shouldn't bother advertising as many of you have previously said yourselves. Horrible horrible experience has left me with the worst
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.