John Lewis has been our port of call for home appliances, windows treatments, kitchen goods and some electricals for over 10 years. The quality of in-store service and help from JLP associates is a strong differentiator. Associates own the business and directly benefit from profits. I just bought a washing machine in two visits - first visit to do research where the associate helping me printed out description forms, answered questions, it was near closing time after 19:00 and no rush or clock-watching. And no pressure to buy any particular brand and certainly not the most expensive. And the point-of-sale systems seem to be class leaders - fast and integrated with payment processing. It's more like a neighbour's home than a busy high street shop, and the associates are instrumental in delivering that customer experience.
A super huge department store on Oxford Street in London what's celebrating it's 150th year with a museum which is pretty cool to see how it all began and up to the present day, a lovely cafe on the 5th floor and they have now opened the roof terrace with great views of Oxford Street, i do feel that the department store is looking tired inside and out though compared to Selfridges etc. They do have some amazing things though for youre home and quite a good menswear and luggage department though!
Shocking service at every stage. Ordered a fridge and oven, and have had no end or problems since. Its been nearly a month, and I still have not received my oven. Customer care have never rung back when they said they would.
I had a 2pm to 9pm delivery slot, they arrived at 8:30pm, with only two men, when they should have a team, as I am 4th floor no lift. Was not great to hear my brand new fridge come banging up stairs.
I ordered my hob separately from Boots online, few £ difference, as John Lewis needed 3 weeks to order theirs. Hob came when they said, two days after placing the order. Wish I had done my whole order through them.
Five floored department store on Oxford St, this store sells almost everything including clothing, homeware, electricals, groceries and beauty products.
The prices are always the cheapest, however the quality is great an they offer really good warranties on their electrical goods and customer service here is fantastic. They also do have a price matching service so if you do find the same product cheaper elsewhere they will match it.
In the basement you will find waitrose where you can find all the groceries. As well as an in store supermarket they have a restaurant, brasserie and on the top floor a cafe.
Huge compartment store. Has quite a nice cafe at the top overlooking all the rooftops in central London.
I'm a true fan of John Lewis. Mostly, because of the fact that they operate along the cooperative model: every "employee" is an owner. This, I find, is truly reflected in the way the you get treated here...everyone is super friendly, which I attribute to the fact that they're much more invested in their work than any regular employee...after all, they have a stake in this business.
Aside from this, John Lewis is a huge department store (think Macy's for the US folks) where you can find simply everything: from bedding, lighting, kitchen gadgets, perfumes, food...really everything.
I love coming here!
Is it a sign of my age now that I love love John Lewis? Even their TV advert is a highly anticipated affair (what will it be this year?).
It's a department store so it has everything. I recently went to get some wool at a friend's advice. Totally did not know they have an arts and craft section and we're not talking kiddies stuff. Wool, buttons, material, all the tools you need to knit, sew or crochet. AMAZING!
What else do I love, you ask? For starters even though living in London for almost 5 years now I did not know till recently they had a food section downstairs (yes, I didn't venture here a lot) but not only that they had a CHEESE ROOM and an amazing wine section as well. They have really great staff who are always helpful, I don't even feel all that crowded in here even if it is Oxford Street. Could do with higher air-co in the summer (but come on, how many 'hot' days do we really have? so It's not a legit complain).
Well that was that, I was sold and will now gladly admit my age and bow down to the amazingness that is JL!
I bought a John Lewis brand wallet for about 20 pounds, which is around $35 and it fell apart in a month. Don't buy any of their leather goods, they seem okay at the store but are poor quality.
I think if you're willing to put your brand on a product that falls apart that quickly and have no problem jacking up the price from the very low cost of production in India, it says something bad about the place.
I love this store because they seemingly have everything. I used to live near Macy's, Saks 5th and Bloomingdales in NY, but i don't recall any of them having and electronics dept. where you can buy wide screen TVs & computers, or half a floor of office furniture. And despite stocking everything in the world (apparently), it doesn't seem overwhelming because everything is spread out on multiple floors and around a big, open atrium.
Example: swimsuits. I just joined a gym with a pool and it took ages to find a store that sold men's swimwear / bathing suits in London in Jan. All the other major shops on Oxford St., including some sportswear places that make their own lines of swimwear, were out of stock due to "seasonality." Just because it's winter doesn't mean people can't swim... or go on vacation to somewhere warm. I probably visited a dozen major places with no luck.
At John Lewis, however, they had a small corner of an upstairs floor with a small rack that had everything I needed... flip flops, racing goggles, a swimsuit. 2 hours later I was in the water, pretending I was Michael Phelps (without the bong). 2 hours and 5 minutes later, I was physically spent and in need of a beer.
So Thank You Joh Lewis for supporting the British Beer industry.
A massive mid-market department store on the heart of Oxford Street. A perfect place to buy anything you possibly could want for your home. They really do have everything there!
What's great about John Lewis is that unlike many department stores that cater to the very wealthy or the poor masses, John Lewis crosses most demographics...you can get top of the line kitchen-ware or if you are on a budget you can get some low-frills but decent quality goods as well. Prices on most goods seemed competitive.
I hate to use American analogies, but John Lewis really is the Macy's of London. If you've been to Herald Square in NYC, you'll know what I mean.
My department store of choice for most things.
John Lewis is a much loved British Institution (as Ben C. also notes) and for good reason.
Reassuring in its simple, non flashy layout and goods on display.
Rational and straightforward, almost minimalist in a good way so it feels new and never claustrophobic like other department stores.
They always stock the best products and I'm a particular fan of the basement kitchenware and gadgets department.
The Waitrose Foodhall can also be found in the basement.
Electronic gadgets can be browsed and bought without any annoying upselling or pressure tactics that are an unfortunate aspect of some other electronic stores.
Competitive pricing is another plus.
But what really sets John Lewis apart is the excellent customer service. Again, straightforward and friendly. Staff are always knowledgeable about the products and courteous. I've always had a positive experience and after sales service.
The same attributes extend to their website for online ordering. Simple, easy to use and well designed. It would appear to be designed with the customer in mind. Small details I appreciate such as not forcing you to register your information before you can do anything, like so many other sites which always irritates me. Ordering is simple and their delivery is prompt.
The Call of the Fashion Siren !
It takes a hell of a lot to drag this diva out of her cosy boudoir on a wet and wild Saturday, to head into the centre of town, especially if it happens to be on Oxford Street.
But, the call of the fashion siren lured me to John Lewis's Winter Wonderland fashion show on Saturday.
What distinguishes JL fashion shows from those of their competitors, is their commitment to making fashion and beauty accessible to all.
Instead of the usual flurry of stick thin waifs, slinking down catwalks with lollypop heads and twiglet legs, the show offered the audience an opportunity to see great clothes on real women, who they can actually relate to.
The models promenaded along a boulevard of pretty silver Christmas trees, paired with men on the other side of the trees, sporting a variety of winter dandy looks.
Pick of the womens outfits were a silver organza pleat dress, a cute faux fur jacket paired with chocolate slacks, accessorised with gold clutch bag and matching shoes. I loved the 50s patterned prom dress, complimented by a black wrap and playfully elegant peeptoe shoes.
But I have to admit I had two fashion standouts.
First, was a cream, floor-length bias cut evening gown with a beautiful satin pleat detail in the back.
Look out for this as a fore-runner to the Gatsby look which is bound to hit stores next year, on the back of the 'Great Gatsby' remake starring Leonardo Dicaprio and Blake Lively.
My second fashion standout, was worn by one of my favourite models - Ms Annabel Davis!
Ms Davis looking amazing in a gorgeous cobalt blue evening gown, topped off by a cream evening jacket - A fitting model and outfit finale, to another fabulous John Lewis fashion show !
Just one grumble from me about the mens look - Winter Dandy reappears perennially on the male catwalk. What would have been nice to see, was some more practical looks for the male members of the fashion show audience.
I've always thought less is more on the make-up and hair wax fronts for male models. The slightly excessive use of which, on several of models, definitely distracted my attention away from some very strong looks.
Despite that little over grooming blip, I loved the show and am looking forward to the next one !
I got quite upset at them last night when I've waited all afternoon (and evening) for a delivery and they were LATE! However, the guys were so charming and friendly when they got here, even though they looked like they had a super long day. This gave me an immediate 360 on my mood!
It wasn't like I was the last delivery of the day, and they had more to do at this late hour; but the delivery "gentlemen" offered to, and proceeded to unpack the dryer and plug it in for me; all with good cheer.
There is something about John Lewis- most people I have had contact with there are generally friendly and tries to be helpful. Yes, there are a few bad apples but most of them are gold.
John Lewis - it's an icon. One of the first big stores I discovered when I first moved to London and still a favorite.
While the fashions run a bit pricey for my budget (upper-end high street lines and other upmarket brands), I LOVE that they still have a haberdashery department - something many stores have long since given up. The selection of yarns is especially nice and during their semi-annual sales, some fabulous bargains can be found.
We recently set up our wedding list/registry at JL, and the staff were extremely friendly and competent. It makes me very happy with the decision to go with them for the big day.
Excellent for homewares and having the most boutique-like Waitrose shop for their foodhall, the place is just great.
I booked it over to John Lewis in hopes of scoring some Olympic goodies before the start of the games. The fifth floor was converted into an Olpympic shopping Mecca. Clothing, housewares, pins, sports gear, toys, and travel...but the problem? Ladies wear were almost sold out, so I didn't find anything to fit me. Heartbroken, I ended up getting a pair of the largest boys boxer shorts I could find. Yeah, I was ready to buy anything.
To cheer myself up, my next stop was the food court. I was immediately carried away to find my dinner...pork pies looked so yummy. Too bad it could not be heated. Countiune on to the next aisle - was the pâté and my frown turned upside down. I grabbed a seeded loaf of bread and duck pate, elderflower presse, and of course Pimm and lemonade. BEST DINNER on this trip!!!! Also picked up some other goodies such as elderflower jelly with berries, hummus with sweet potato, and grain bars. The highlight was the huge bottle of elderflower presse, with bubbling. Can you tell how much I love elderflower?!?!
And the locals were proof of a great deal. An hour before closing, the foodcourt marks down prepared food to be purchased by days end up to 70% off. A counter is cleared for the food and hoards of people gather around waiting for that red label to be placed on top. Before some of the items even reach the counter, I witness a few people grabbing food out of the hands of the poor guy trying to go as fast as he could. It made for amusing entertainment.
I wouldn't get too excited about John Lewis, especially if you're from North America. If you're from Canada, It's just like another The Bay or Eatons. If you're from the U.S, it's just like another Target or Macy's. They sell reasonable priced American and European branded clothes for men's and women, housewear, bedroom accesories, furniture, electronics and toys.
The department store itself is nice and bright. Sure, it's a British company, but it's not as memorable as going to Harrod's for that unique shopping experience. If you're living in London, I would recommend going here as an alternative to Ikea and Marks & Spencer. John Lewis is a good everyday department store for working class to white collar people of London.
Whilst not as sexy as Selfridges nor as beautiful as Liberty, John Lewis, about mid-way down Oxford Street, is a notable London department store stocking everything from premium beauty brands to electrical appliances, iPods to flowers.
This department store's USP has got to be its price match guarantee, meaning John Lewis is never knowingly undercut. I wouldn't personally shop here for clothes, the selection erring on the side of middle aged middle England as it does, but John Lewis' beauty section is fantastic and its hosiery selection even more so.
Being a gal that would not balk at spending £30 on a pair of La Perla stockings should my budget - hypothetically - stretch that far, I have high - hypothetical - standards when it comes to hosiery. And I can highly recommend John Lewis' selection. Their own-brand coloured 60 denier opaques coming in some startlingly fashion forward hues; at around £5 a pop La Perla can definitely wait...
John Lewis is a typical London Department store for all the needs of typical middle class shoppers. The reason why I make my way to Oxford Circus, is because they have a fabulous interior material section, which goes beyond the typical selection of clothing fabric.
Also their wallpaper selection is quite interesting, you are allowed to take samples. I even was able to order samples there, which were sent to me by mail.
A good reason to go to John Lewis is because they have various brands all in the same house, such as Emma Bridgewater, Osborne and Little, Wellington boots...etc.
Leaving the store, I am always relieved, these shopping houses take a lot of time, you have to queue in lines and run from one section to the other.
John Lewis is no different to your typical department store, but it clearly has a decidedly English feel to it. I am not even entirely sure where it comes from but it is definitely there.
It offers a big selection in every department but they are often hit and miss. For example, the clothes are very middle-aged and classical; rather unappealing in every sense, but the hoisery and lingerie departments are great. The furniture is also very safe and functional, but they have a great electrical and lighting section. I have also been told that John Lewis is a great place for knit crafts and accessories, so if you are part of the knitting circle you will already know all about it!
Last but not least, it does have a great food section. Unsurprisingly expensive, but good.
The flagship store of the John Lewis chain, although less intimate and more crowded than Peter Jones, is nevertheless larger and has a wider range in many departments, especially menswear, lighting, gifts and furniture.
The quality of service is still as good, though, as is their promise to match the prices for equivalent items in other stores. This works especially well in electronics, as you can compare prices with the specialist stores in Tottenham Court Road. As with the rest of Oxford Street, try and avoid on Saturdays if you can...
I think that John Lewis store is really worthwhile looking into before buying any major house-hold items like furniture,dishwashers,fridges,freezers vacuum cleaners and even things like computers,plasma t.vs, hi-fis etc because of their pledge to refund the difference if you find whatever you have bought from them at a lower price anywhere else in the UK.
Also just to update you this particular site has a brand new food store opened in their basement on the 3rd of October. I have already visited it and they have an interesting range of culinary items for all tastes. As it is fairly new there is a lot of sampling going on to tempt people to buy from them. If shopping at the food section does not appeal to you then I suggest you try the several cafes they have- all of which have undergone considerable refurbishment and offer a huge variety of delectable dishes at very affordable prices.
John Lewis is a fairly new thing to me. The fanciest department store that I had growing up in Swansea was Debenhams, but John Lewis really is a different league.
Loads of people have reviewed it so I won't go on too much.
I recently discovered the food hall in John Lewis, which is actually Waitrose. I have never shopped in Waitrose because with it being 'honestly priced' I had been priced out. But I had a wander in here, and it's amazing. It's like M&S but they have other brand things as well. Obviously it's a bit expensive, but the range of fancy foods is wonderful. They reduce sandwiches after a certain time, which makes them very reasonable. As long as you can wait that long.
This multi-level department store is refreshingly inexpensive despite being promoted as being a high quality shop. I've done some comparison shopping this holidat season and even with the discounts on offer, John Lewis was still less expensive for many of the items I was looking for.
This John Lewis was recently refurbished and has a wonderful spacious lower level full of wonderful concessions. I've always been greeted by friendly staff who have been super helpful when I've been searching for something. When I've been in a rush, they have been speedy. I cannot compliment them enough.
At the back, in the lower level, you'll find a Waitrose as well. Everything you need under one roof.
I first went to John Lewis in the early 2000's, spending a hectic hour there scurrying round every department to buy my family's Christmas presents in one go. It was a successful shopping trip but epitomised the awfulness of department stores for 1) making you lazy and not try other, smaller places for gifts 2) making you grab just anything off the shelf for Uncle Bob because you have to get him a present and it's so convenient to get it all done at the same time and 3) the horror of other shoppers en masse.
Not being one for pricey clothes or posh perfume I haven't found a reason to go back until very recently - twice. The first trip found me going in to accompany a friend who wanted to stock up on her favourite moisturiser. I mooched around the perfume/cosmetics section for a while being accosted by various ladies who wanted to discuss my skincare needs but refused to give me any samplers of the products they wanted me to buy.
Not particularly impressed by that experience, I nevertheless returned a week or so later to visit the habadashery department, much recommended to me by fellow crafters. What wonders would unfold I couldn't imagine, though it all looked pretty great over the side of the shiny escalator as I travelled up there. A good selection of yarns, threads, kits and accessories met me, though the two specific things I was looking for - glittery applique shapes and a seam ripper that didn't come with a whole load of other tools I don't need - were sadly absent, and glancing around at price tags everything seemed a bit overpriced.
They do a very affordable multi-pack of tights in their own brand. The Oxford Street branch is a bit too crowded and over-run by tourists for my taste.
Run in, zip along to where you need to go, hop at the end of the shortest till queue, and then get out as fast as you can! That's my method anyway
The houseware department in the basement is seriously useful. They do nice sets of clothes hangers.
Good for electronics - all TVs come with a 5 year guarantee and laptop a 2 year guarantee. For fashions and sales, do not even waste your time.
In my opinion, the standard of merchandise in the sale is poor and you can get far better deals in Selfridges, etc.
This is only my opinion and please do not let it stop you visiting!
I know it's just a department store but I just had to share. I went here for some Origins brand make-up and skincare and the lady was absolutely awesome. She took me through everything she thought I needed but was not pushy at all. And then, when I said I needed a foundation, too, she said she thought a different brand's foundation would suit me better. I appreciate such honesty so much! So cheers!
Unpretentious department store that is reasonably priced but still has extensive ranges. It's nice and relaxed compared to more pretentious and uberhip places like Selfridges. The staff are always helpful and friendly.
The food is quite good too and because all purchases can be left at the till to be collected from one point when you're leaving the eateries are worth a visit at the end of a day's shopping. There is also a good supermarket in the basement.
The electrical section is pretty good value considering the generous guarantees they offer with all purchases.
I went into the Food Hall at John Lewis (which is actually a Waitrose) to pick up some lunch and have to say, I was throughly impressed!
The food hall has EVERYTHING from freshly made salads and pastas, pre packaged sandwiches, fresh fruit to a an excellent wine section (complete with bar. The produce is moderately priced and far better value than dining at a restaurant for lunch!
I had a wonderful experience - even though it was lunchtime in Central London the aisles were not too crowded and there were upwards of 20 tills, all of which had staff behind them so although the queue looked long, I waited less than 2 minutes to pay for my food!
There were also cheese and ale tasters giving out fee nibbles - all of the staff seemed friendly and helpful.
The food hall itself was bright, ver clean and well laid out. I'm coming back tomorrow!
John Lewis in Oxford Street used to have it all, from tumble driers to mini-skirts and vacuum cleaners to knitting needles. I don't know what's happened since the re-vamp of the Oxford Street store, but it just doesn't seem as homely as it once was. I used to rely on the Oxford Street John Lewis to keep me in buttons and ironing board covers and storage bins and sensible winter tights, but something's happened and they've slimmed down their ranges so that I too frequently find that I have to go elsewhere to find that boring but vital item that once upon a time John Lewis would have held in stock.
I know that there are bound to be economic reasons behind changing the stock ranges and allowing designer chef brands to take up more kitchen wares shelf space than sensible non-brand items that cost a fraction of the price and have greater probably longevity. Alas, I am a consumer, not an economist, and I feel that John Lewis may have sold part of their dependable reputation down the river in favour of being perceived to be trendy.
I don't know if I'm alone in my views, but there are plenty of trendy department stores to choose from and I miss having good, old, sensibly-stocked John Lewis to rely upon. Having said that, I do like the new Food Hall and I still go to this store for my sheets; I just wish I didn't then have to go elsewhere to find those boring items like belt buckles that don't look as if they fell off Lady Gaga and handy little dry cleaning wipes and non-designer mixing bowls. Put it this way: we need fewer Hairy Bikers and Nigella bowls, and more of the Pyrex (currently out of stock) and John Lewis own brand options to keep the loyal old guard, like me, happy.
If you belong to John Lewis staff and end up reading this, please know that I do praise the partners, who provide excellent customer care, so I'm not having a go at you. I just think we've lost an important part of the old John Lewis and, somehow, we need to get it back. Keep the trendy new bits, by all means, but don't do so whilst neglecting all those important little products in sensible price ranges that gave John Lewis its reputation of reliability
The newly refurbished store is getting better by the day.
A great shopping mall with everything under the sun and the price can be quite reasonable as well. They've just extended their opening hours till 8 pm..on weekdays.. so more chance to shop!
I frequently treat myself to a day out in John Lewis, to the dismay of my long suffering Dormouse Companion.
I need several hours in there to cover all the things I like - the lighting department (I try to limit myself to looking these days), blagging free samples from the Origins counter (they're very friendly here, so it's not hard), being a grown up doing the same at the Molton Brown section, unfolding towels, and drooling over wool (known as wool porn) in the craft section, not to mention talking rubbish about knitting with other people as obsessed as I.
And don't even get me started on the fact that they have a Cath Kidston concession now. My bank account will suffer
John Lewis is a fantastic department store that sells almost everything you need, from the latest fashion to high end electrical products. They have it all.
The oxford street branch also has a great food hall in the basement that should be visited! The food is always fresh and is of the quality that you would come to expect of John Lewis.
John Lewis is not the cheapest shop; however they have a good price matching policy where they will beat or match any price you find cheaper on the high street. The service from their staff is also outstanding and they are very helpful in helping to choose products.
A nice big store with an ideal location on oxford st. Departments can be a bit hard to find and it gets very busy so not ideal for a quick shop.
However, the staff are very helpful and friendly, making for a nice experience.
Great high street department store, with everything you could possibly need.
Excellent fashion lines, their own brand clothing is excellent quality and value for money, men and womens, great kids department, all the best cosmetic brands, haberdashery, sports, lighting, cookware, electrical etc. I do a lot of my christmas shopping here as everything is under one roof.
I still haven't managed to have a look at the new food hall as I am always in a rush, but looking forward to it as I expect the same high standard there too.
Also, remember, they are never knowingly undersold!
I love John Lewis' ground floor. It's very easy to get lost sampling and examining all the make up brands. They have a great Benefit concession, where I can spend all afternoon.
There aren't really any bargains to be found here around Christmas, but it's a darn sight cheaper than Harrods for a department store experience, and there's something for every member of the family.
My favourite sometimes hard to find brands they stock are:
Burt's Bees, Benefit and Mac.
Firstly there's the glove counter, how can anyone walk past long, black, satin, evening gloves and not want to try them on. If only I had the lifestyle to go with them.
My favourite department has always been haberdashery, unfortunately it's shrunk in the last few years. Nevertheless they still have beads and ribbons and some beautiful wool. I can knit but I don't, I just fantasise about the gorgeous garments I could make if I got my knitting needles out.
I like to look out for hostess trolleys when I'm wandering through Appliances, they always make me smile. When I was small I thought they were the height of sophistication and definately something I should have when I grow up, I don't think that anymore.
Although I do buy things from John Lewis it's mostly my shop of dreams.
A very comprehensive store with good stock and helpful staff.
The website is also a worthwhile place for ideas, information and stock levels.
I'm upping my review to four stars after a couple more shopping experiences. First, I bought all kinds of baby crap, and later had buyers remorse. They made it SO easy to return things! I immediately went online and bought even more baby crap (just different things), and delivery was very prompt. They have a great online selection, and everything arrives in no time at all. I am happy to say I may never go to the store again.
Well laid out dept store; i like it much better than Selfridges. Something for everyone
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