Recommended Reviews

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  • 5.0 star rating
    14/7/2014
    3 check-ins

    I bought some Salt & Pepper Grinders & a Duvet Cover. I'm very pleased with them.

    I checked out the Valvonna & Crolla Food Hall too and thought it was amazing. It had a great selection offline Wines & Spirits, some of which are stupidly expensive, I.E. The Lagavulin 16yr was rices at £70.00 for one 70cl bottle.

    Hazel in "Buy & Collect" was an angel and so helpful.

  • 5.0 star rating
    24/3/2014

    Previously one of the last few independent department stores in the UK, Jenners is now a branch of House of Fraser, so you can expect the same customer service, product range, etc. Here as you would at any other branch.

    If you're visiting a city, especially with one that has as much to do as Edinburgh, a trip to House of Fraser would not normally feature on your to-do list. Jenners is different though. The interior is beautiful all year round.

    It's like Liberty in London in that's it's worth looking at just once.

  • 4.0 star rating
    22/5/2014
    1 check-in

    Edinburgh is expensive, so I was expecting sky-high prices at this department store - but apparently we came in during a sale period! I got a new duvet for over 50% off of the original price, even though I hadn't intended on doing any serious shopping while I was in Edinburgh, but I couldn't pass this bargain up. There's also a cafe and loads of different brands to choose from, and though it was a Saturday afternoon it wasn't super-crowded either. I'll likely stop in again next time I'm in Edinburgh since the staff were so friendly and I really enjoyed looking around.

  • 4.0 star rating
    3/9/2013
    3 check-ins

    On Princes street this shopping centre has everything that you will ever need is under this one  roof.

    This is not like the house of Fraser in Glasgow it has it's own character and charm with original features.

    l have not fully explored all the outlets but will one day there is a nice café upstairs Valvona & Crolla café that l have been to on several occasions.

  • 4.0 star rating
    6/2/2014
    1 check-in

    O. M. G. I know I'm sometimes easily impressed, but please someone tell me how they got that 3 story tall Christmas tree in there!!! The store itself is something like 5 or 6 floors of wonderful goodies. If I'd had more time, and no doubt more money, I'd have spent a little more time here. But as it is I took some snaps of the tree, perused a few floors and moved on. One could certainly spend some serious time getting around this place.

  • 4.0 star rating
    6/4/2013
    4 check-ins

    A House of Fraser in Edinburgh.

    Yes, its a Department store and normally it does not impress me much, but considering that this House of Fraser is located in the middle of the center along Princess street and in a fantastic old building.

    It offers clothing, accessories, toys and games, beauty counters.......
    Must confess that I am glad that this store has a toy and game department. Its so hard to get hold of proper games in the Edinburgh area. I buy what I get!

    The staff is really polite too. Making you welcome......

  • 5.0 star rating
    20/1/2013
    17 check-ins

    I have to confess, I love Jenners! I hate Debenhams normally, Fraser's here is pretty rubbish and John Lewis is still on my watch list so hence Jenners is getting 5 stars.

    Why I love it -
    Staff are great
    Proper cosmetics counters and you get loads of freebies
    Fantastic underwear department
    Recognition card (points rack up quickly!)

    So my first point - staff. I am often in here and staff are really great and go the extra mile. I've had staff arrange orders and give me discounts on products before the sale starts ('it's online so although it doesn't start in store till tomorrow, since you can't make it in, I'll apply the discount now').

    I love the cosmetics counters too - I've spent close to £100 in Debenhams before and not even had so much as a 5ml sample but in Jenners, the girl gave me tons of little samples (ideal for travelling) of things I use and also some new products to try. This has been consistent across brands too so its nice if you buy a gift such as perfume and get a nice gift wrapped present and little bag stuffed with mini's (my mum was well impressed with all the little extras she got with her present last time).

    When the sale is on - there is usually the 10% discount applied to cosmetics too. The recognition card used to be a credit card only but now there is also a simple points card and somehow I've racked up a free £5 voucher in a short space of time (and without going mental whilst shopping).

    The underwear department is fab - tons of brands - Freya, Panache, Fantasie, Chantelle, Calvin Klein, Elle Macpherson, and many more and a brilliant range of sizes. This section never disappoints and I'm a frequent shopper here.

    Ok, so the layout can be tricky to navigate. It has taken me two years to stop being confused and to end up in underwear without ending up in food, but once sussed then its easy to crack on with the shopping. Jenners does attract many tourists so shopping during off peak times is pretty stress free, rather then heading here at the weekend. It is an old building and there is some pretty great period details - it does for me lack the wow factor of Frasers in Glasgow, but that is a much bigger building and the centre Christmas tree over the Festive season does give it a wow factor.

    So, I love Jenners, its my go to place in Edinburgh and if I am looking to spend my precious cash, then I would rather spend it where I receive good service and some little perks for shopping here...

  • 3.0 star rating
    9/1/2009

    Are you free Mr Humphries?
    Yes Mr Granger!

    If you enjoy watching the 70s sitcom "Are You Being Served", then you'll feel right at home here. This place has been around for over 100 years and it's still got the same oldy feel about it...

    You can get everything from kids toys, to wool and yarn, to clothes, to kitchen implements etc... Good choices and some pretty upmarket brand names. This place was the bees knees before Harvey Nicks flew into town. Also, they do a pretty decent post-xmas sale with good reductions

    PS: Has anyone seen Mrs. Slocombe's Pussy ?

  • 4.0 star rating
    23/1/2012

    If I ever stand accused of being a shopping-averse old curmudgeon, I am afraid that I'll have to enter a plea of guilty.
    Yet, much as I dislike shopping, I can't shrug off a feint and comfortable familiarity with Jenners flagship store on Edinburgh's Princes Street.  Not even the town council and its trams seem able to make this place less attractive.

  • 4.0 star rating
    10/4/2011
    1 check-in ROTD 20/9/2013

    The famous Edinburgh department store (now part of House of Fraser) retains much of its charm due to its external grandeur and internal maze of staircases and floors.

    There's a great choice of brands as you'd expect, erring towards the middle classes.  Its clothes sections are generally better than John Lewis, although I'd say that JL betters in pretty much every other department.

    Jenners does however have the upper hand with its location and also has two Valvona & Crolla cafes.

    Overall, a very good shopping experience in a store that remains proud of its Edinburgh roots.

  • 4.0 star rating
    6/11/2011
    3 check-ins

    Jenners - does it really need a review?

    Now listed as "a House of Fraser store", Jenners still maintains a bit of its own integrity and uniqueness. Every time I visit Edinburgh, I have to stop into the Jenners haberdashery department as it's a great one. While a bit high on price (even for an upper end department store), the button selection is top-notch and the yarns and sewing supplies are plentiful.

  • 5.0 star rating
    6/7/2010
    1 check-in

    Jenners is one of those familiar buildings that makes you feel contented and happy as you walk down the main thoroughfare of Princes Street, because it just looks so wise and established and steady, unlike a lot of the fad orientated retail that has come and gone around it over the years.

    It was bought over fairly recently by House of Fraser, however the authenticity and feel of the shop has remained, although I always feel it's a shame when family-run businesses are bought over. Jenners' interior is traditional, and has that nice, homely feel of an old school department store, however it has a lot of modernity to offer, which I first and foremost take advantage of in the women's fashion floor. There are a really good mix of high street brand names, and smaller, slightly different labels.

    Everything you'd expect from a really decent department store is here, plus I always look forward to the towering Christmas tree they position in the middle of the store during the Xmas period. I always enjoy the fact that despite having visited this store billions of times, it still seems like some sort of neverending labyrinth of escalators and stairs when you're trying to figure out where you're going. This might annoy some people, I find it quite entertaining.

  • 4.0 star rating
    1/4/2010

    Jenners used to be THE place to go on Princes Street. The building is gorgeous and is another fine example of Edinburgh architecture. However since House of Fraser took over a few years ago, I feel Jenners has lost its sparkle and Harvey Nichols has quietly stolen it.

    You can get just about anything here. There is cosmetics, children clothes, toys, food, underwear, menswear, womenswear, home furnishings, electrical, stationary... The list goes on.

    The food hall is my favourite part. They have a Valvona and Crolla section, which is fantastic. They also have an American foods stand which is my personal highlight (no Mountain Dew though!). There is an extensive alcohol section plus great quality cheese and meats. It is definitely worth a visit.

    If you are in the area around Christmas, pop in just to see the massive but beautiful Christmas tree in the centre of the store.

  • 4.0 star rating
    6/4/2010

    Jenners is Edinburgh's quintessential department store. It used to be family run, but was bought over a few years back by House of Fraser, it still manages to retain the air of old school grandeur that it had in its heyday though. The store is housed in one of the most ornate buildings on Princes Street and contains everything that all good department stores should - premium cosmetics counters, designer clothes, an impressive food hall, a good cafe and a large and very grand central hall which is dominated by a gigantic tree at Christmas time.

    For me, the best thing about Jenners is the lingerie department. I came here for my first bra fitting and have hardly gone anywhere else since. The bras are not particularly cheap (probably starting at around £30), but it's worth investing in something that you're going to have to wear every day. Plus the fitters here REALLY know their stuff, I get the impression that they would not physically allow you to leave the store with something that didn't fit. They take bras very seriously and quite rightly so.

  • 5.0 star rating
    24/4/2010

    Jenners is one of Edinburgh's trademarks. It was taken over by House of Fraser a few years ago and I think everyone was anxious that it would turn into your bog-standard department store, but I'm glad to report the magic is still there. It's brilliant to visit over Christmas as they have a huge Christmas tree in the middle of the store, going all the way up to the top floor. It's an old department store and you can tell that in its day it was the swankiest joint in town. It still has that slight old-lady feel to it but somehow still captures a young audience  - myself included. I love going to Jenners, I could spend all day in here.

    If you don't know your way around the Edinburgh shops then I would highly recommend you spend time in Jenners, all the main shops in the city are in here anyway and it's very Scottish.

  • 4.0 star rating
    27/4/2010

    I wish Jenners would sort their staircases out. Don't get me wrong, the original features and layout of the beautiful old building do give a lovely elegant feel to the place, but it's really annoying when you're trying to find the loos/exit/shoe department and no matter which route you take you always end up in the bedding section.

    That aside, this place is gorgeous. If I had to sum Edinburgh up in a single shop, it would be this one. It's right on Princes Street (or Rose Street if you're coming from that direction and want to be picky), so you can't miss on the city centre skyline. Although it doesn't have the same degree of internationally-reknowned street cred of nearby Harvey Nicks, I much prefer it. For starters, you can walk through the door and be greeted by a smile and/or hello from the nearest member of staff, as opposed to being looked up and down from underneath an overly-groomed eyebrow and then ignored because you're clearly not rich enough to be worth serving, as is usually the case in Harvey Nichols.

    If you were extremely lazy, and had the credit card limit to allow it, you could literally do all your shopping that you'd ever need to do in Jenners. They have huge clothing departments for all shapes, sizes and genders, and the shoe lounge and cosmetic hall are great (and conveniently close to eachother too!). But the best thing about here is their food hall - if you're looking for a gift for one of those annoying people who re impossible to buy for then you'll definitely find soemthing here. In particular, you should go to their chocolatier counter and make up your own box of chocolates - you get all the flavours you do like but none of the orange crémes. A definite win-win situation in my book.

    Yes, it's pricier than smaller shops, but then department stores usually are. If you're a student though, you get 10% off with a valid student ID.

  • 3.0 star rating
    28/4/2010

    I have to agree with previous reviewers when they say that Jenners has a bit of an old lady feel about it.

    Every single time I have been, the place has been over run with the older generation at the Lancome counters, which takes away from the designer feel of the place. Not that I am saying in any way that older ladies shouldn't be allowed to shop, far from it! But the cosmopolitan feel of this huge department store is lost as the familiarity of this previously family run building comes into play. This seems to be the poor man's Harvey Nicks.

    I could walk around here for hours and still be lost. I managed to find the shoe section, which is quite small and frankly unimpressive, and the 'young persons fashion' area, which is decorated with silver CD's like a teenagers bedroom. I wasn't really feeling it at all, although I did pick up a cuter than cute Therapy skirt for £24 from the sale. The vibracy of a designer boutique just isn't there though and it all feels a little stifling to me.

    I'm sure you would find what you were looking for in here eventually, but frankly, I can't really be bothered looking.

  • 4.0 star rating
    14/5/2010

    I don't know why, but Jenners, which has now been taken over by House of Fraser is really very stuffy. Every time I venture in I feel very claustrophobic, perhaps because every single piece of wall is filled with clothing/beauty products/perfume. As much as I like being surrounded by wares, I really do feel suffocated here.

    Having say that, I do love the traditional feel of Jenner's and it certainly is somewhat of a landmark in Edinburgh but the one word that springs to mind whenever I think about it is stuffy.

    I also enjoy popping to the Lancome counter here so I can get my favourite Hypnose mascara as it definitely is the best mascara out there.  They also stock Acqua Di Parma products and the only other stockist in Edinburgh is Harvey Nicks.

    Jenner's is still great for a browse, particularly during the January sales when there are plenty of bargains to be had. As much as it makes me feel like I'm having an asthma attack (I don't even have asthma), it still deserves four stars and Edinburgh would be a duller place without it.

  • 4.0 star rating
    22/5/2010

    This place is like a maze - stuffed full of everything you could ever want to buy ever.

    While the maze thing means you will be lost for 17 hours before you find the department you want, and the 'stuffed full of everything' aspect means once you find your department you wont find the item you are looking for - in general this is an amazing shopping experience.

    Not only does Jenners house some of the most desirable brands and designers ever, just being here gives you a sense of grandure which is something I have never felt in any department store ever. It borders of odd.

    Jenners is a really nice place, and the only department store of its calibre on Princes Street.

  • 5.0 star rating
    22/5/2010

    Stuffy, cramped, slightly out of touch, but both grandiose and wonderfully genuine at the same time, if there was ever a shop that could entirely sum up the atmosphere of Edinburgh as a whole then it's Jenners. The antithesis to the revolting Harvey Nichols, it's a traditional department store which has become an almost iconic symbol of the city, and place where both high fashion and the tweed jackets of the Morningside brigade can sit comfortably alongside each other.

    As well as clothes, there's the usual department store staples of homeware, toys, cosmetics etc. There's a food hall and a cafe too, though to be honest neither are quite as exciting as they sound. The latter in particular feels a bit like a dining hall in an elderly care home, minus the incontinence.

    With Jenner's skank-filled rival stealing some of it's thunder, the store has a slightly lower profile these days, but is nevertheless still immensly popular. It's been here for over a century, and assuming we make it past 2012, I've little doubt it will be here for another.

  • 4.0 star rating
    29/5/2010

    One of the oldest and last remaining traditional department stores in Edinburgh, Jenners is Edinburgh's equivalent to New York's Bloomies.

    Packed full with a mixture of high end clothing from major designers, crockery, perfume, toys, housewares, crockery, a deli and even an art gallery towards the top, Jenners is worth a look even if you can't afford much from here. I would agree with Gavin and El in that it is quite stuff, but that feigned pompousness is exactly what I like about it. Down to its musky perfume wafting up from the ground floor, Jenners reeks of the propiety of old grandeur. Before 80s commercialisn really enforced its faceless iron grip, you can imagine that treating one's loved ones to a chintzy tea from Jenners would have been a real delight.

    Their deli makes my mouth water and I do enjoy parading around in dresses hundreds of pounds too expensive for me. It's a bit old fashioned but it's lovely to take a step out of time and have a leisurely peruse around this timeless, elegant department store.

  • 4.0 star rating
    19/7/2010

    Jenners is a beautiful big department store on Princess Street. It has a huge centre which boasts strong, wooden balconies giving an extremely impressive feel to the place.

    The moment I walked in it reminded me of House of Fraser in Glasgow. Jenners is a one stop shop for everything good and pricey. From cosmetics to designer clothes, watches to aftershaves - this place has it all. I recently bought a couple of shirts from the casual men's clothing section. While it is rather pricey the products are always the best. Designer names and current styles, this is the kind of shop I would head to with some birthday money or a wee bonus at work!

    If you're off Christmas shopping this could be the place to blitz it in seriously quick time. Just remember that you may be paying a little more than normal, but the ease of access and environment in which you buy makes up for this.

    • Qype User anghel…
    • Glasgow
    • 7 friends
    • 101 reviews
    3.0 star rating
    17/12/2008

    OMG what have HOF done to this beloved store ?!?
    this was an edinburgh institution which I have always visited at christmas time to get some special presents but since house of fraser have taken over it has changed beyond belief
    - spent hours walking around in a daze trying to find my favourite departments with little or no success :(
    jenners was the harrods of edinburgh and had a fabulous food hall - this is now a concession of valvona & crolla (well known edinburgh italian deli) and whilst their products are great, I really missed all the special lines that jenners used to stock
    - perhaps they should now provide route maps for customers to find the various departments as it is a rabbit warren of a building - easy to find though just across from waverley station on princes street
    ... however if you are looking for a last minute party frock there are a lot on offer up to 50% off !

    • Qype User Strom…
    • Edinburgh
    • 16 friends
    • 110 reviews
    3.0 star rating
    6/8/2008

    Jenners had been a part of Scottish shopping since 1838 that is a long time to be trading. In recent years it was bought over and local shopper noticed the change and not for the better. However any visited by any tourist would be unaffected.

    Jenners traditional clients are the older ladies and men who have been shopping there since they little childrens with they own parents. I think is a lovely thought when you shop there in a place where generations of famailies have been shopping'

    Since the change over the most 'fashionable' stock as been bought in.

    They shops itself is a wonderful building (which should come with a map) You will find yourself whisk from department to department and past many concessions too.

    At Christmas time the have a huge tree in the grand hall which is truly stunning and worth a look at.

    The doorman is a lovely chap who is the one to go to for all your local gossip.

    • Qype User bellyb…
    • Edinburgh
    • 133 friends
    • 122 reviews
    5.0 star rating
    20/9/2008

    Jenners is a wonderful department store with everything you could ever need under one roof. Starting at the bottom there is a fab toy department which I still love visiting. The cosmetics hall is fantastic and there is even a Roja Dove perfumerie (which does amazing fragrance consultations). There are designer clothes, homeware and a great foodhall.

    A great shop well worth a visit!

    • Qype User Hush…
    • Edinburgh
    • 41 friends
    • 85 reviews
    3.0 star rating
    18/11/2008

    Housed in a beautiful old building, Jenners is a deceptively large store.

    Loads of choice, lots of lifts and stairs . but not very well laid out/easy to navigate - especially with small children.

    I'd go in more often but the snooty sales assistants put me off.

    • Qype User kizzi2…
    • Edinburgh
    • 2 friends
    • 56 reviews
    4.0 star rating
    19/11/2008

    Jenners is an Edinburgh institution and is often likened to being the Harrods of the North. Since being taken over by House of Fraser a few years ago it has lost a little of it's charm, but it is definitely still worth a visit.

    The outside of the Jenners building is majestic and inside some of the shop is just as beautiful. If you're coming at Christmas time, be sure to visit the menswear department to see the huge three story Christmas tree in all it's glory. Unfortunately the tree is now artificial, rather than the real one they used to have, but it's almost as beautiful.

    Other highlights of the shop include the restaurant with fantastic views on the top floor; the food hall with their fantastic choice of weird and wonderful foods; and the designer hall for looking at the beautiful dresses.

    One thing that is likely to happen to you when you're on Jenners is that you'll get lost! It's taken me years to find my way round this place, with stairs and lifts tucked away in corners, but i think that adds to its charm

    • Qype User lattal…
    • Edinburgh
    • 2 friends
    • 95 reviews
    4.0 star rating
    19/1/2009

    As described by another qype reviewer- Jenner s is the Harrods of Edinburgh!

    Recently taken over by House of Fraser the historic Jenner s building still looks as enchanting from the outside but has been modernised inside which to my mind takes away from its charm and character

    Everything you need under one roof - toy department is fab!

  • 4.0 star rating
    1/4/2013

    I do like this rabbit warren of a department store, the architecture, food hall, balconied hall, Valvona and Crolla. A joy to visit whenever I am in the city.

    • Qype User mal…
    • Sheffield, South Yorkshire
    • 16 friends
    • 68 reviews
    5.0 star rating
    14/11/2007

    Tradition, luxury and beauty in one package: Jenners in an institution (sorry to wave my cliche flag!) The Harrods of Edinburgh, but with more charm.

    Maybe bargain hunters are in the wrong place here, but it's worth entering Jenners and admiring the historical/patriarchal edifice.

    Wander through the different floors to catch the impression of the place. Discover how opulence can be at once dazzling and dazzlingly brash when you sift through the newest, most extravagent designer trends, freaky shoes, shockingly expensive jewels and posh food.

    • Qype User rosebu…
    • Edinburgh
    • 3 friends
    • 72 reviews
    4.0 star rating
    18/11/2008

    Jenners has been an Edinburgh institution since 1838 and is the largest department store to be found on Princes Street.

    The store was, up until 2005, the oldest independently owned department store in the world, but in that year it was bought out by the House of Fraser, Jenners' current owners.

    The store is a mecca for quality merchandise and you can find branded and designer clothing for all the family here.

    There is a Hamleys department in the basement which acts like a magnet for most children spending any time on Princes Street.

    The shoe department is wonderful too - here you can find brands such as Ugg and Kurt Geiger.

    The food hall used to be magnificent but it was recently taken over by Edinburgh delicatessen Valvona & Crolla and has a far more limited range now. I used to be able to purchase some American food products in the food hall but sadly this is now a thing of the past.

    The beauty department in Jenners is amongst the best in the city and if you want advice on perfume or make-up I highly recommend it.

    Overall this is a fine store, if sadly a little expensive.

    • Qype User Chube…
    • Plymouth
    • 1 friend
    • 49 reviews
    4.0 star rating
    19/11/2008

    I almost wept when House of Fraser took over Jenners recently.
    By thankfully they've seen sense and left the store relatively unchanged. Jenners is Edinburgh to a 'T'.
    The Food Hall is the place everyone in the city knows and the beautiful galleried floors are worth witnessing even if you don't buy a thingbut you will.
    Okay ,so the shopping space is often cramped and finding your way from floor to floor can resemble a magical mystery tour, but Jenners is worth it. For that reason, however, probably not the best place to shop if you're disabled.

    • Qype User Aynge…
    • Edinburgh
    • 1 friend
    • 50 reviews
    1.0 star rating
    9/12/2008

    I found the shop very cramped, More so when you have a buggy to push around (not very good access for push chairs)
    So a thumbs down on that aspect

    • Qype User IJCGlo…
    • Berwick-upon-Tweed, Northumberland
    • 0 friends
    • 2 reviews
    5.0 star rating
    14/11/2011

    If you are looking for an exciting Christmas shopping experience, Jenners is Edinburgh's answer.
    The atmosphere is amazing and the toys and gifts on offer are unique and well presented.

  • 5.0 star rating
    16/11/2008
    First to Review

    What a superb department store this is - certainly the best in Edinburgh! I always try to visit when I'm in the area. I love the dark polished wood too - the whole building is beautiful. A wonderful place to shop too with just about everything under the same roof - great for special gifts. A nice cafe as well.

    • Qype User Claire…
    • London
    • 24 friends
    • 31 reviews
    4.0 star rating
    1/10/2008

    One of my favourite places. I used to come here when I was small with my Gran and it still has the charm it did back then. an impressive and classic building with lovely stock and a vast selection of toys

    • Qype User shopah…
    • London
    • 34 friends
    • 167 reviews
    3.0 star rating
    22/3/2007

    I always pop into Jenners when I am in Edinburgh; not so much for the merchandise, but for the store itself. It is a little gem in terms of traditional Scottish decor. Love the dark wood and classic feel of the rooms. Mind you their designer room is not bad for fashion. Worth a look.

    • Qype User Molly5…
    • Derby
    • 49 friends
    • 133 reviews
    4.0 star rating
    21/8/2007

    Lovely old fashioned department store on Princes Street. We had breakfast here - it was gorgeous (try the almond croissant) and the café overlooked the Edinburgh skyline - a great place to rest your weary feet.

    • Qype User lisado…
    • Edinburgh
    • 65 friends
    • 89 reviews
    4.0 star rating
    20/9/2008

    This place is magical at Christmas but then so is the rest of Edinburgh. Check out their Christmas tree and the toy department!

    • Qype User vaness…
    • Edinburgh
    • 1 friend
    • 72 reviews
    4.0 star rating
    8/10/2007

    This department store is enchanting, it is really old-fashioned and beautifully laid out inside as well as out. The sales staff are all really friendly but not even a little snooty! There is a great food court and cafe inside and enough nooks and crannies within the store to keep you looking around for hours.

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