Hotel is nice, clean, friendly staff! Gym is small but new equipment and clean. Close to all. Metro and buses are all a block or two away. Definitely glad I'm staying here!
We stayed at this hotel during our latest trip to Madrid. The service was exceptional from the front desk, doormen and breakfast staff. Everyone was friendly and accommodating.
The rooms are decent size for European hotels, much more like American style hotel rooms. The hotel was very clean and well managed.
Room service and water, etc at the hotel get very expensive. We located a grocery store around the corner and purchased water and snacks for the room.
The hotel is a bit out of the city center however it is close to the Ruben Diario metro station which is only €1.50 cost into town and only a short walk from the hotel. They also have a taxi rank outside and so very easy to get to/from the airport, although the cost is about €35.
Although I was here mainly for a business trip, I would probably have stayed within the city center for a personal trip instead of at this hotel. The extra commuting cuts into time better spent in the city. I imagine they probably attract more of a business rather than a tourist crowd, and they seem to execute that niche well.
Room was decent and they had a king size bed available, but aside from that I was sorely disappointed.
The extra cost for a "club room" was a complete waste of money, the complimentary snacks and wine are not worth whatever they tell you to pay. It's like hanging out in an airport lounge (depressing) when you can go out to any of the bars around town and get a glass of wine for 1.50€. They snacks will also make your stomach queasy.
The room itself, while clean, leaves quite a bit to be desired. You can get full suites elsewhere in town for less. The bathroom is a joke. The shower was tiny, think 1/2 meter by 1/2 meter and the tub is well, blah.
I stayed in several places during my trip to Spain but this was pathetic. When paying that much extra for a "Club" room (that was made out to sound like a suite) that is built up by the staff to be so wonderful, I expect quite a bit more.
Save your money and get a nicer suite elsewhere.
This Intercontinental provides everything we expect from the hotel group - excellent service, luxurious amenities, and larger-than-standard rooms. The location of the hotel is great - very close to the Gregorio Maranon Metro, and right on the Paseo de la Castellana, which is a main artery of the city. The Loewe toiletries are a treat, but the really special part of our stay was the bar staff - hospitable, knowledgeable, friendly, fun-loving, and incredibly proud of their trade and their city. You don't necessarily expect to make magical memories in a hotel bar, but we definitely did - we cannot wait to return to Madrid and to the Intercontinental!
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