I have never worked with a company as unprofessional as Icon Printing. I was guaranteed pre-noon delivery and stressed the urgency of the order, but the order didn't arrive by 12 as promised.
I called 3 times within the space of an hour to find out what was going on, and each time the girl who answered was completely clueless and useless. I was fobbed off repeatedly with the excuse that she was waiting for a tracking number from her Manager 1 hour later and I was thoroughly annoyed with this excuse. It does not take over 1 hour to find a tracking number if it does then the business is fundamentally flawed. When I asked to speak to the Manager I was informed he was at the production site and that she could not give me his number. If the Manager cannot be bothered to manage issues that arise then what exactly is his purpose??
I subsequently found out the reason for the late delivery was due to a staff member's incompetence in not selecting pre-noon delivery, great to know that they listen to their customers when they stress the urgency of an order!
No one cared whatsoever about the failings of the service, and no one could be bothered to even attempt to rectify it. I accept that mistakes happen and that couriers can be unreliable; what I do not expect is that when said mistakes happen, suppliers respond with complete and utter indifference. Simply disgusting.
Icon Printing are a t-shirt printing and promotional clothing business who specialize in bulk orders and fast turnaround times.
We offer a number of production methods including screen printing london, direct to garment printing, transfer printing and embroidery.
Screen Printing is our method of choice for large volume runs - the higher the quantity the less it costs per item. Direct to Garment Printing is fantastic for full colur prints and photographs and in common with transfer printing there are no set up costs.
Our standard turnaround is 5-7 workings days however for urgent fast t-shirt printing in london we have an express tshirt printing service and can dispatch in just 48 hours.
Established in 2010.
Based in Shoreditch, London, Icon Printing are quickly becoming the UK's leading t-shirt printing and promotional clothing supplier.
Trusted by big brands including ITV, Puma, Friends of the Earth and Net-A-Porter we also work with SMEs, fashion brands, charities, universities, teams, media businesses and individuals.
We're a young, enthusiastic team and we get what you are after: Great fitting clothing with quality printing or embroidery, delivered on time without hassle.
By only using the best quality production methods, focusing on excellent customer service and offering fast turnaround times - we've built long term business relationships with our customer's who reorder from us time and time again.
Icon Printing was founded by Alex in 2010. With a background in Graphic Design we're inspired by design, print and innovation and our goal is to make the process of ordering bulk t-shirt printing as easy as possible for our customer's.
Our friendly team are on hand to help with any queries you have and offer impartial advice regarding your specific requirements in order to ensure you receive the best possible results.
Please give us a call on 0207 184 8431 or get an instant quote online at www.iconprinting.com
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