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Hyatt Regency London - The Churchill, London
Hyatt Regency London - The Churchill, London
Hyatt Regency London - The Churchill, London
  • “This is a pricy and posh hotel just a few blocks from Marble Arch and Bond St Station.” in 3 reviews

  • “The concierge was very helpful with restaurant recommendations for dinner and making reservations - we were not disappointed.” in 5 reviews

  • “The location is amazing for shopping on Oxford Street, but the Marble Arch tube station is a hassle.” in 4 reviews

Recommended Reviews

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  • 5.0 star rating
    1/7/2014

    I stayed at Hyatt twice and was very happy.  Great service.  Excellent staff.  Rooms are very clean and not very small (for London).  Very good location.  Enjoyed their breakfast.  The negative points:  business center is very small and right in the lobby and only 2 laptop computers.  This hotel is expensive: about 400 - 600 pounds per night (USD 700- 1,100).  Having a corporate rate helps. It is London.  Everything in London is expensive.

  • 5.0 star rating
    30/6/2014

    Great location, comfortable stay, nice service... Couldn't ask for more! It was really convenient for my husband and I that the room offered us two spots for getting ready. Highly recommend!

  • 5.0 star rating
    16/12/2013
    1 check-in ROTD 28/2/2014

    The service, the drinks, the food. I was in heaven.

    What a great spot for drinks or a date... really nice bar with very attentive staff.

    I tried the sliders which were ok, but sliders are always hit and mostly miss so i'm not judging them based on sliders. The crab cake thingees were DIVINE but then again, I do love anything mayo based. Tried the scotch eggs and they were very tasty. But the creative drinks were really good. My husband really enjoyed one that was served warm like a tea and had a gingerbread cookie that came with it. The cookie was delicious. He didn't even get a bite of it. Sowwy. Too good!

  • 4.0 star rating
    3/6/2014
    1 check-in

    Although I spent most of my time at the Hyatt in the Churchill bar and garden terrace, complete with hot water bottles, plush blankets, and patio heater, the standard of the hotel interior is very impressive. Staff were extremely accommodating; suggested drink choices, passing on details of where certain menu items were sourced in London (I fell in love with some fat, buttery olives!). Cocktails and mixed drinks were high quality and lovingly made.

  • 5.0 star rating
    2/4/2014

    We loved our stay here during our trip to London. We stayed for 4 nights mid-March, and found the staff to be pleasant, attentive and helpful. The rooms were a large size, and the location was even better. We were a less than 5 minute walk to Marble Arch station, and the same distance from St. Christopher's Place, where our bellman sent us for a coffee when we arrived early. He was always ready with recommendations or directions as needed. The concierge was very helpful with restaurant recommendations for dinner and making reservations - we were not disappointed. Also enjoyed cocktails at Churchill Bar; the drinks were pricey, but matched the feel of the hotel and the service. We absolutely will stay here again on our next visit.

  • 5.0 star rating
    1/4/2013
    1 check-in

    Great hotel , the best Hyatt in Europe, been staying at the Hyatt for 10 years. One of the best Regency Lounges in the Hyatt chain.

    The Hotel is well managed, proof of this is the retention of staff from Ian at the door to Janos at the front desk check in , a real home from home.

    New bar looks great and the staff again very knowledgable.

    Park Hyatt Chicago used to be my favourite Hyatt but the Churchill Hyatt has pushed ahead with its continuity, friendly staff and warm welcome.

  • 3.0 star rating
    4/8/2013

    Very disappointing.

    First, the reception desk employees are VERY stuck up, to the point of rude.  

    Second, check in took forever (over 20 minutes).

    Third, because of our loyalty status with Hyatt, we asked for and received late check out until 2pm.  At 12pm, the housekeepers kept walking by and checking in on us.  I called down to the front desk and ask them to confirm we had late check out.  Well, even though I had confirmed it the night before, the front desk person said I had to confirm it again despite being told that this wasn't necessary the night before.  Whatever.  The whole thing was annoying and rude.

    Fourth, the rooms are shabby.  They are clean, but they are old and shabby.  For this caliber of a hotel, the rooms should be pristine.

    Fifth, I slipped and flew up in the air and landed on my hip bone IN THE TUB.  My own fault, I guess (I was wearing shower slippers).  However, there is no non-slip grip in the tub.  So shower-ers beware.

    The location is amazing for shopping on Oxford Street, but the Marble Arch tube station is a hassle.  There's just too many staircases, and too many levels to navigate before you get to an actual train.  It's also not on a line that's convenient to anything other than the British Museum.

    We later moved to the IC Westminster and much preferred that hotel, its location and the St James Tube station instead (St James is on the Circle Line, so its much closer to Trafalgar  and other central areas).

    SKIP IT.

  • 5.0 star rating
    3/3/2013
    5 check-ins

    Probably the best deal in town right now. The staff is remarkable and the Churchill lounge is wonderful. The Montague is quite amazing as well, the prices here and the lounge are stratospheric but amazing food drink and service don't leave you feeling too out of pocket.
      They gym is quite small go early, I think only the Americans use it, same with the Churchill Bar bit small but the heavy Muslim clientele keep the crowds in check. I want to try the tea, looks exquisite. 15 minute walk from here  to Covent Garden, and quick cab ride Paddington Station. Hyatt elite enjoy free WiFi, but regular joe can sign on in the lobby and carry it to the lower rooms for free.
    PS, to charge your phone, you have to leave the bathroom light on.

  • 4.0 star rating
    27/12/2011
    6 check-ins

    Location is terrific.  Close to the hustle & bustle, but enough off Oxford St. to make it a quiet, neighborhood-like feel.  Accordingly, you don't really get the random assortment of tourists that just stop into the hotel and aren't guests.

    Room was definitely huge for London standards, great beds, modern amenities.  The shower door, however, was inexcusably stupid.  Imagine only having only half of a glass door and no curtain to keep the water contained, so you're literally flooding the whole bathroom floor every time you shower.  I'm not exaggerating, nor am I a messy shower-er.  It's one of the dumbest things I've every seen, and my heart goes out to the housekeeping staff who have to clean up the floods from every guest who bathes.

    The Churchill Bar is delightfully, quintessentially, 100% pure awesome.  Dark wood, intimate, dim lighting, live piano music, outstanding, internationally-transplanted bar staff, mysterious slate of patrons from all over the globe (wonder what their stories are), clandestine meet-ups left and right... and the best part... house rules they don't serve you after a certain time if you're not a guest at the hotel.  Hooray for keeping it real for the guests!!!

    I easily forgive the inane shower partition design and would easily stay here again because the Churchill is one of the best lounges I've ever experienced!

  • 4.0 star rating
    17/6/2013

    Great rooms.  Great location.   Nice and helpful concierge desk and front desk.

    Too loud in the lobby - all the time.  Always felt chaotic and loud to the point of having trouble hearing my family talk to me.   Else, a great hotel with a great location in central Lobdon.

  • 5.0 star rating
    8/1/2009
    First to Review

    This is my another favorite hotel in London.  It's either here or Grosvenor House.  They're both located in the wealthy area where you see tons of rich families mostly from Middle East.  

    The best benefit of this hotel is the location - obviously.  There are good restaurants nearby.  Also, their Regency Club Lounge offers breakfast, snack, evening appetizers and free drinks including real champers.    

    The downside is that guest rooms are actually tiny - even on their Regency Club floor.  And the door makes loud noise when it closes if you don't hold the door.

  • 5.0 star rating
    31/10/2010

    This is a pricy and posh hotel just a few blocks from Marble Arch and Bond St Station.  The service is AMAZING.  The staff are all friendly, full of smiles and helpful.  I asked about printing my boarding passes since I did not want to pay to use the business center and Gareth said he would do it on his PC for me! That's service!

    The rooms are large, especially for UK/European standards.  The beds, linens, and pillows are so comfortable you will not want to get out of bed in the morning.  Soaps, gels, and shampoos in the bath will have you soaking the afternoon away (as in my case after a long flight).  I skipped the in house bar and restaurant in favour or the many offerings on Oxford Street.

    If you want to indulge yourself - this is the place to do it!

  • 5.0 star rating
    5/4/2013

    By way of qualifying this, I should say that this is my first  time in London so I can't provide much of a comparison.
    Also, my wife and I stayed here gratis on Hyatt points. That said, it was absolutely lovely. Room was modest sized by American standards but apparently large by European standards. Housekeeping, concierge, and front desk staff were 5-star. Very diverse, well-heeled clientele lent cosmopolitan air. Upon check-in, front-desk clerk added complimentary breakfast to room (b/c of anniversary? 1st time in London? Why ask why). The breakfast buffet is something to behold - it can easily be your main meal of the day. Had a nice dinner in the Michelin-starred Italian restaurant. Agree with one review re the silly 1/2 glass door in the bathroom - unnecessary nod to hipsterdom better found at the Andaz.  Overall, a first-rate experience in a great location.

  • 4.0 star rating
    26/7/2011

    The hotel was beautiful and the service was great. I admit that I have never stayed in such a high-end hotel so it felt strange not being able to get my own ice and having to call the concierge to send some up but the hotel is definitely full-service. The rooms do not have vcrs, but you can request one at no charge.

    Upon checking in, we were told there was a charge for internet and when we signed in online, there was a charge listed, but when checking out, we were told the internet was actually free. This was only upsetting because we chose to only use one of our computers in the room instead of both in order to save money.

  • 5.0 star rating
    21/9/2012

    Our stay at the Hyatt Regency London-The Churchill was outstanding. Possibly the best check-in experience ever. Adela, at reception, did an absolutely fantastic job at making sure we were treated like platinum members.

    We were given a great room on the second floor with access to the club floor lounge. The club lounge here is simply A-M-A-Z-I-N-G! Great breakfast in the AM and delicious snacks and (alcoholic) drinks in the evening. Beers, wines, prosecco, gin, whiskey, rum, vodka and mixers!

    The hotel is situated in a great location with easy access to the Tube and major bus routes.

    The only negative of our stay were the Friday fire alarms. We had to evacuate the building during the evening, not a big deal, since we were headed out to dinner at the time. However, after we returned the hotel was experiencing another alarm and forced a second evacuation for the night. The hotel staff was very professional and just following procedures. Kudos to Jamie, for showing our group the stairs back up to our room on the second floor. Sometimes it pays to be on a lower floor! Overall, wonderful stay despite the evacuation. Thank you Hyatt Regency London!

  • 5.0 star rating
    17/2/2009

    Every time I fly to London in coach all I can think of is the bed at the Churchill and how happy I will be to get to my room, take a shower, hit the lounge and then start my day.

    Okay, maybe after I take a tiny power nap on the most comfortable bed in all of England.

    The club floor is great, the lounge can get really really crowded.  The concierge does a great job when you make a request - in our case, to refrigerate TH's cheese purchases until we leave.

    I have been alternating my stays between here and the Park Lane, I love the Hyatt more but the Park Lane is much more affordable these days, even with the weaker GBP.

    • Qype User marshc…
    • London
    • 26 friends
    • 79 reviews
    4.0 star rating
    18/1/2009

    This hotel is quite grand, and has a forties feel about the place (probably the whole Churchill link?). I have not actually stayed here, but have attended events and visited the bar before. The churchill bar is small dark and cosy. Suprisingly ?!for a hotel bar it is expensive, but they do serve good drinks, with nibbles such as olives. It used to be billed as the Cigar divan, however they dropped this after the smoking ban. The staff are always friendly here.

    The food i have eaten has always been part of an event, and has not exactly been amazing. I belive at the moment they are charging £27 for breakfast, which seems amazing (not sure who actually goes for this) and offers dinner for £22 for 2 courses.

    The hotel also has Locanda Locatelli, which is the 'celeb' restaurant (both chef and punters) located around the back of the hotel.

  • 1.0 star rating
    17/11/2010

    For such a seemingly put-together operation, this hotel's staff manages to make it seem like you are staying at a cut-rate motel in a dodgy neighborhood.

    From check-in until our last night there, every person we encountered was either unhelpful (3 concierges couldn't recommend a decent restaurant, make proper reservations, or provide information requested), rude, slow, or incompetent.

    The final straw was coming back to the room on the last Day to find chocolate stains all over our carpet, which housekeeping created and did not clean up. We then waited 45 minutes for a supervisor to look at it and make ineffectual apologies.

    Got the money to spend on this place? It would be better spent elsewhere.

  • 3.0 star rating
    19/7/2013

    Not worth the money. We stayed on the club level which is nice but not super. We did not have sheets on our bed the second night. The staff at the bar is superb!

    • Qype User dryde…
    • Burton upon Trent, Staffordshire
    • 1 friend
    • 23 reviews
    3.0 star rating
    11/12/2009

    I stayed at the Hyatt Regency this week for a work conference.

    On the plus side, the hotel is beautiful, the room was immaculately clean, my bed was really comfortable, and the staff were all really friendly and helpful; not the false "have a nice day" type but just normally pleasant and smiley. The location is great as well, just a stone's throw from Marble Arch.

    However, I was really disappointed with the food. There was nothing wrong per se, but it was all a bit average. The vegetables just weren't cooked (and I like mine al dente) and the meat was grisly. Even at breakfast time, there was a limited supply of cooked stuff.

    Maybe I caught them on a bad-food-day, because everything else at the hotel was first-class, but on the basis of my visit, just three stars.

    • Qype User jayner…
    • Pembroke
    • 4 friends
    • 12 reviews
    5.0 star rating
    19/4/2011

    Our family of 6 stayed here in adjoining rooms - great service great staff, we only had breakfast which was pretty good. Accomodated our family really well - and we enjoyed staying here.
    Really great location for Oxford Street and shopping

  • 5.0 star rating
    6/3/2013
    2 check-ins
    Listed in Best Breakfast

    This place is so much nicer than I remember! Theyve done a fabulous job rerenovating. Now the rooms are modern and stylish. Props to the ticket concierge...he got me seats to a sold out show!

  • 5.0 star rating
    11/2/2009

    One of my favourite places to stay in London is The Churchill Hotel and I think you will probably want to know why.  After all there are many hotels, big and small, good and bad and mediocre in the environs of that major city.  

    Probably the first reason is the Quality of the staff that to me denotes caring and respect and service.  A quality that is getting rarer and rarer these days being replaced with disregard and rudeness.  Not so at The Churchill where caring service is a key action in their work.

    The second reason would be the Quality of the actual hotel, the luxurious furnishings, the bed linens, the flower displays, the furniture, the list goes on and on.  And behind the scenes, the smooth almost silent quality of a hotel being efficiently run by knowledgeable people.

    Cuisine at the Montagu Restaurant is a delightful experience, be it breakfast, lunch or dinner. In the masterful hands of the Executive Chef, Ben Purton, together with his young and most excellent sous chef, and kitchen brigade, each dish is well-designed and based on fresh local produce, fish and meat of which there is an abundant supply. The distinct cooking style can be observed in the skilful preparation of sauces, soups and other menu items whilst the wine menu encompasses many fine choices from Italy and France.

    The menu at the this very comfortable restaurant which has, by the way, become a mecca for many of the local residents, changes seasonally and offers many choices.  Starters include Parsnip and Cumin Soup with Bramley Apple, Oak Smoked Scottish Salmon with homemade Blinis and cream cheese or pressed Suffolk Ham Hock and Leek Terrine with Plum and Apple chutney - quite yummy!   Definitely a must for locals and tourists alike is the deep-fried Cod and Chips with Tartar Sauce and always a treat is Roast Rump of Salt Marsh Lamb with honey glazed Turnips and Potato puree, or the Dover Sole Meuniere or Grilled. There are so many choices, you will have to return again and again.   Lots of varied cocktails are offered and I won't go into the sweets/desserts - surprise yourself when you go!   The 2-course lunch menu runs for £18.50 with the 3-course for £22.50 plus a half-bottle of wine per head.  The 2-course Dinner set menu will set you back £19.50, the 3-course  is £24.50      

    Locatelli's is the well known Italian restaurant also situate at the Churchill. This famous London chef is quite a character as I found out when I took a stroll down the alley at the side of the hotel and started chatting away with him.  Being a lover of good Italian food, it was a most enjoyable chat and I hope on my return to have him impress me with his fabulous cucina.      

    So beat your way by plane, by car or even by that magical yellow submarine to the Churchill Hyatt Regency, you will be well pleased!

  • 5.0 star rating
    12/9/2011

    This was outstanding. It was close to everything and it had some nice restaurants as well.  Marble Arch seemed to be the closest station, but other stations on Oxford Street were easily accessible.  It's only 2 blocks away from Oxford Street, so shopping was very easy.  The rooms were very well presented, and they had everything.  The Regency Club was on the top floor, and it provided a nice view and great food offerings.  If you are in the mood for a snack, Selfridges and Marks & Spencer are less than 2 blocks away and both have nice food courts.

  • 4.0 star rating
    24/4/2011

    Good location, right by oxford, bond street, harrods etc so if you are in london for shopping, this is definitely one of best hotel. The english high-tea is another attraction, great scones!

  • 5.0 star rating
    23/10/2012

    This hotel is just perfect for seeing London. It's walking distance to a ton, and just a quick cab ride to everything else. The room was nice and comfortable and very spacious, and the staff was unfailingly polite and helpful.

  • 4.0 star rating
    9/1/2012

    Nice hotel in a central location in London, however I could not take advantage of the location since I was there for work. Rooms are very nice and have free internet (not Wi-Fi though, only via cable), as is the breakfast room with a full abundant buffet. It was good to find the spa open at 1am and enjoy a relaxing sauna before going to sleep.

  • 5.0 star rating
    8/6/2011
    1 check-in

    great hotel and even better service! granted they knew that my aunt was with us, who works at the hyatt in hawaii. so we probably were treated better than other patrons, but i will def take it where i can get it!! loved the size of the rooms, the bed and sheets quality, and all the amenities included. my grandma was constantly surprised when we'd come back at the end of the day that they would five us three new apples, haha, loved it!

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