I first contacted this place a few months ago after coming across a laser hair removal deal on Groupon. The ladies offered me to pay cash at the place to which I didn't object and I even paid extra for getting an additional area treated as well.
A few months later I found another deal and tried to call them and see if I qualified as I'm not a new customer. After several days of trying to get in touch and them not answering the phone, I contacted their branches in Woodford and Southquay and were told that it wouldn't be an issue. So I went there for my next appointment and presented the voucher I had purchased when Nicole at reception refused to accept it. I explained that I had made sure to ask if I could use it prior to my purchase but she wouldn't even let me talk and it seemed that she even enjoyed arguing with me. Her tone and attitude were completely unacceptable as I would expect to at least be heard and get what I have been promised on the phone. Moreover, I had paid by cash for my previous treatment which made me a new Groupon customer but she was stubbornly refusing to find a solution.
When I asked to speak to the manager she just said she was the manager which was clearly a lie as I've seen the manager on one of my previous visits. When I came out of the bathroom I found Nicole and her colleague whispering and laughing which made me feel very uncomfortable and is not professional at all. I was then treated by the other girl Stefanie who carried out the procedure a lot more thoroughly than Nicole who had done it on my previous visit.
I ended up going to their Woodford branch to make use of my Groupon purchase. So I now have to book two appointments in two different branches for the same procedure which is a great inconvenience to the customer. I do not regret it though as the service you get in their Woodford branch is a completely different story and I wish I had booked my first appointment here, too.
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