Comfortable, runs like clockwork, free on-board Wi-Fi.
What more do you need?
My main grievance is their price. £26 pp return. - so for the both of us quite a bit of spending money was gobbled up..
The train is fast, reliable, comfortable, clean and loads of space to sit.
It is true that it knocks of a lot of time to get from Heathrow to Paddington, in great comfort
But I think it isn't worth the price.
The Heathrow Express is almost four times faster, and it is
more comfortable. It is the fastest, most convenient way to travel from
Heathrow Airport to Central London. With no more traffic, taxilines or stops to
worry about, you will be there in the centre of London, or inside the airport,
in just only 15 minutes. And the cost really isn't matter.
FIFTEEN POUNDS FIFTY PENCE! It's not often I write in capitals, but I nearly threw up all over the ticket machine this morning when enjoying the swish new T5 Heathrow Express station. Incredibly expensive for a 15 minute train ride. Just enough time to fall asleep, and bang, you're shoved onto the Bakerloo line, broke and upset.
Still, what a station!
Ok, the Heathrow Express is expensive - indeed at about £15 quid each way it can cost you more than your flight! However, has anyone taken the alternative route? Do you not remember having to get up at about 3am to get a 10am flight from Heathrow, because you had to take the Piccadilly line - a trip so long you can see people visibly age during it?
So it's your usual pay off here between time and money. If you haven't got an Oyster it's going to cost you £4 on the tube each way and take about an hour if you went from Paddington to Heathrow - and way more than that if you are in North, South or East London.
Add to that the fact that the Heathrow Express is built for people travelling with bags - as opposed to the tube and the convenience and speed surely mean it's worthwhile?
Oh and finally it's a lot nicer to travel in than the dear old tube as well as it has been cleaned that day as opposed to given a rub down in 1963
As other reviews testify, the main problem with the Heathrow Express is the price. Boy oh boy is it expensive. The main perk, conversely, is speed and comfort. However, I feel the need to highlight one other teeth-gritting factor.
The new Terminal 5 has become the terminus of all Heathrow Express Trains. So, trains leave from Paddington Station every 15 minutes, stop at Heathrow Central (for terminals 1, 2, and 3), then go on to 5.
Even someone as dire as maths as myself can play spot the missing number with this one. If you're travelling to Terminal 4, you have to get off the Express at Heathrow Central and wait for the next Heathrow Connect service.
Heathrow Connect is a stopping train which also goes from Paddington every half an hour, stopping along the way, then calls at Heathrow Central and Terminal 4. A Heathrow Connect ticket is around £7.
The last time I travelled to T4, the Heathrow Connect train I picked onto had left Paddington c. 10 minutes after my Heathrow Express train; and I waited for c. 10 minutes at Heathrow Central to get it.
So the moral of the story is: if your flight goes from T4, it's not generally worth getting the Heathrow Express, because you'll have to wait for the next Connect service to turn up anyhow to get to your terminal, and paid £8 extra for the privilege!
I have had nothing but positive experiences. As a lone traveller with my luggage and having to get around everywhere it was an absolute pleasure to take. I travelled in by FGW, switched platforms and in 15min I was in Heathrow.
I can understand those who are living in London or aren't alone might feel it is pricy but as a love traveller coming in from out of town it was a joy.
The train has been reliable, fast, clean and there's plenty of space for luggage. There are enough seats for everyone and more and the seats are new and comfortable.
Far superior to Stanstead Express.
High-speed non-stop train between Paddington station and Heathrow. Very expensive, but very nice. Lots of room for bags, very clean and comfortable carriages, too. Between 15 and 20 minutes are you're at one end of the line or the other.
Very efficient if you're (a) travelling alone and (b) arriving/departing anywhere near Paddington. If there are a few people it really becomes expensive (~£15 each). And if you've got a long tube/bus journey to get to Paddington anyway, then you might be better served by the Tube anyhow.
Living in Ealing, the Heathrow Connect (qype.co.uk/place/241339-…) is a better choice for me.
Ridiculously over priced at 15 quid a journey. It is only helpful if you are going to or continuing your journey from Paddington train station. I can take the Piccadilly line to Kings cross faster than going the Express to Paddington and over to Kings cross or any other National rail train station (other than paddington of course.)
The reason is waiting for the express train can be ten minutes, changing at Paddington and waiting for your tube train.. another 15 minutes at an average pace. bleh. If you have to go more than 5 stops from Paddington tube, it is pointless.
Yes it is nice inside, and roomy, and clean, and tons of place for bags. There is soothing music and tv.. but yeah. For something that is only sometimes faster, it is not worth the price of about 11 pounds more, to be arriving at your destination within about 10 minutes of another transportation service.
And they offer first class!! can you beleive it? why? You will prolly be getting on the tube afterwards on a tube line that is not built for luggage and crowded (the piccadilly tube line from Heathrow has places for baggage.) If you are taking first class on the Heathrow express, you should just take a cab or a limo.. or your airline can provide you a limo if you are in first class maybe anything! Sorry. I am ranting. Glad someone else hates it though.
I love Phil's tag Welcome to London, we want your money. damn straight.
I like the Heathrow Express for its speed and convenience to my place. Nothing beats getting from Heathrow to home in under 30 minutes. However, I think about 1/4 times I've been on it, it has had some sort of issue that made the ride about 25-30 minutes, which really takes away from the value. I feel they should really offer at least a partial refund in those cases.
At one point, I was taking HEX so often that I bought myself a carnet of 12 rides online to get the reduced price so that I could print out my ticket at home. However, to my dismay, the bar code image in the email went away after about two months and I was left with an email with a broken image! Luckily, customer service was smart enough to reissue my carnet without any hassle. What was silly, however, is that he told me the image would be broken again soon, so he told me to either keep my printout around for the remainder of my rides (unlikely) or print out X number of copies of the email to keep around (more unlikely). I think next time, I'm going the mobile route. D'oh!
Travelling to T1,2,3 or 5? It's the fastest, most stress-free way way to get to Heathrow, though you pay a hefty premium for this.
Travelling to T4? Forget it. No direct trains, so you have to change at T123 for a connecting service. Fine, until you find that the geniuses at the Heathrow Express have concoted a wonderfully batty timetable, which can mean that on Sundays you have to wait up to 25 mins for a connecting service to T4, or, if returning from T4 to London, your connecting train arrives at T123 one minute after the Express train to London has departed, leaving you waiting for the next one.
Not worth the premium if you're travelling to T4 - for many destinations in London, you're quicker on the tube.
This is a very good service with comfortable and clean trains that are far better than the cramped tube carriages on the Piccadilly Line. Unfortunately it's expensive and, depending on your destination in London, often verging on useless. This only really serves people living in the north and north-west of London - Londoners from other parts of the city have little alternative but to take the Piccadilly Line. As somebody who lives within a ten minute taxi journey of Paddington Station I find this useful for getting to Heathrow but if I needed a connecting tube to get home I doubt I'd use it.
Best used if you're a business traveller on an expense account and so don't care about the price. For the price conscious a more affordable alternative is Heathrow Connect which is cheaper but not significantly slower.
Yes, the trains are fast. The problem is the cost, like all the other reviews have pointed out - now £16.50 very pricey! I've only travelled on the Heathrow Express when the tube line was being refurbished on the weekend a year or two ago, which resulted in free travel there. Although the train journey was nice, it was far from worth £16.50 for fifteen minutes.
In short, either take the Heathrow Connect train, or just take the tube.
Quick, clean and expensive - nothing more to say about that convenient connection from Heathrow to London downtown.
I took me 30min stepping out of the plane and go to the Express train and the most time I spent queing for passport control.
Will surely take that opportunity for sure again for next business trips.
When the Heathrow Express launched back in 1998 it was expensive, but still just about affordable.
I recall using the train when children travelled free with an accompanying adult, which offset the fact you knew you were paying a premium fare for the service.
However over time any good deals such as this have slowly been removed and the price has just continued to creep upwards to the current fare of £16.50 for a single journey in standard class and the utterly ludicrous £26 for a one way trip in First Class. I might add that given the journey time is a maximum of 21 minutes, I have never seen anyone in First Class.
The trains leave Paddington station every 15 minutes and I have to say they are lovely trains - spacious and clean and given the price, you are usually guaranteed a seat.
There is a station serving Terminals 1, 2 and 3 and another station serving Terminal 5. Passengers wishing to go to Terminal 4 need to use the slower Heathrow Connect service which takes 25 minutes and does call at some stations en route. However this is a cheaper option at £6.90 one way.
The only really positive thing I can say about Heathrow Express fares is the fact you can get your Railcard discount on them but even then you have to go to a ticket office to purchase your discounted ticket as they are not available on the train.
I would only recommend you use Heathrow Express if you are really in a hurry!
I travel to London frequently and use the Heathrow Express when I'm travelling for work - as I don't have to pay for it.
However when I go down for leisure, I won't use it as I resent greatly paying over £16 for a 20 minute journey. I usually fly with BMI and they sell tickets at a slightly reduced fare, but even using them you're only like to save a couple of pounds at most.
The trains are fast and usually reliable, though I have had a scary moment when I thought I was going to miss my flight due to a breakdown. But I fail to see how that justifies the high prices.
In these tight times I think they will struggle for business, though I guess they have a capitive market with business travellers.
The short journey time will however always be attractive to people who need to be at Heathrow in a hurry - you can't drive there as quickly as the trains get you there. But I still find it hard to justify the high price they charge.
Ok, everyone said it's expensive, I agree if you have a family of 4 and have a whole day to spare. However I believe it's a good plan B if you are traveling alone and missed the Heathrow connect/Picadilly line tube.
Probably one of the most expensive public transport options in the world. That being said, it is the fastest and most convenient way of getting to Heathrow, so overall it's a bit crap and a bit good.
Bizarrely time-consuming when travelling from Heathrow into Paddington; very expensive ( as noted by other reviewers), and not always either quiet or with spare seats at peak times. I'd suggest that, in the event your onward travel takes you into central London or another rail terminus, consider taking the tube instead, as Paddington is not the easiest station to travel on from.
Express can be a misnomer as you sit in a field and wonder whether you will ever see the airport. Not cheap, either. When it works it works well, but when it doesn't, well. The tube journey is longer, but cheaper and more reliable, so get a good book and relax. Let the tube take the strain.
The Heathrow Express is an excellent service, assuming you are willing to pay the premium associated with it. A journey that will take you closer to an hour is reduced to just 15 minutes on this service, which is not too busy and has plenty of space for your luggage. Ticket prices are £16 one way, whilst the underground can get you there for about a quarter of that price. Depending on your priorities (if your flight is soon) or the depth of your pockets, it could be what you're looking for.
One word it SUCKS. For the price you pay there should be better service. But everything in London is costly and most have bad service.
It's the most expensive train service from central London to Heathrow but for your money you get a fast reliable service which runs every 15 minutes and has helpful onboard staff. Seats are comfortable and there's plenty of room for luggage. It's worth asking your airline to see if they can offer discounted tickets for the service.
This very expsenive train line is a non stop service to the Heathrow airport, train is normally busy with luggage everywhere.
An efficient service, of course, but outrageously priced. How they can dare charge nearly sixteen quid for a tiny little journey from Heathrow into London is beyond me, but presumably their CEO is Dick Turpin. Every time I have to go from Heathrow into London I think about using the Express, then remember how much it costs, and then decide to take the Tube instead. Costs a lot less, takes a lot more time. Frankly it's disgusting that we welcome people to England by charging them an arm, a leg and two hands for the privilege of spending fifteen minutes in a cramped train, but that's modern Britain for you
I like this connection. Despite the time you spend is comparable to the tube journey, it is more convenient. Negative: not very cheap.
clean. quiet. comfortable.
i got off my international flight and was able to relax away from the hubbub in minutes.
plus, if you believe that time is money, then this trip saves you $, cause its a straight shot into town (15min).
As a frequent traveller, I use Heathrow express on a weekly basis. This is the fastest, most connvenient way to travel in/out of central London. However, I find the fares too pricey as compared to similar network of transportation provided by our neighbour countries (Spain, France, Germany). Overall experience is excellent despite expensive return fare of £29.
The Heathrow Express is a great concept don't get me wrong. But why oh why is it SO expensive? The tourists might not know any better and some locals might have more money than sense, but I'd much rather get the Tube which is or at least seems a horribly long journey into central London with all the stops but at least it's not that extortionate. The trains are clean and modern and fast. Just five times more expensive than you would think. When I travelled on the Heathrow Express there were plenty of passengers so I guess it's a case of supply and demand. Shame though.
A truly atrocious service considering the price you pay.
At £18 for a 15 minute journey I would have expected decent leg room, a foot-rest, complimentary beverage, reclining seats and audio system on board (try travelling on economy class in Finland's national railway to see what I mean for the latter two).
There was none of the above. The carriages are of average comfort compared to a Virgin or First Great Western carriage.
Also, the announcements on board and at Heathrow are only in English. There should be pre-recorded announcements for foreigners (this is already in place on the Gatwick Express).
Travel in style! Pay the extra and zoom to your destination in plush air-conditioned comfort grinning away at the thought of the plebs inching to london in their regular trains crammed in next to some fat sweaty woman. £16 well spent.
This is extremely expensive for which you get, it's either 15 or 30 minutes though i cant remember, there are trains every 15 minutes and over fifteen glorious british pounds is not cheap by any means. There is music on board and TV screens and tables and good seats but still, honestly, fifteen quid, no way, if I wasnt running so late I would have taken heathrow connect - on board is great but that never cancels out how much this premiums service costs. It's fast, its flexible and it does go to T5 directly too. For a family, no way - for an individual maybe.
this train is like the London property market circa 2006. the price keeps going up, so ride it now while you can still just about afford it! if you need to get from Heathrow to Paddington, its probably your best option. budget folk should consider the tube - 70 minutes instead of 12. Ouch
some may say its expensive but if you want a reliable and quick jounrney from london then this is the best way
Yes the Heathrow Express is a bit of a dream journey. Its one of those trains where you'll get a comfortable seat (ticket doesn't always = seat on london trains) enough space to put your luggage rather than struggle with it, tripping other customers up. If money is no option I would take this train every time. And it's damn quick. However it is just so so expensive. Hell, welcome to London. I would suggest that unless you are really running late, or you dont mind spending all that dosh on a 20 odd minute ride, then you would be better placed to do a bit of research and try and get to Heathrow using other types of cheaper london transport.
Yeah,It's not cheap, but if you are travelling on your own or with one friend and it is coming from Paddington area, it will be much cheaper than a cab and 1000 times better than a underground train.The reason Heathrow Express is expensive it is because is not a part of network rail therefore they don't get any help from transport for london and since they are the only electric train running from Paddington, they've to pay a massive amount of money to network rail to run the service, rather than FGW trains using petrol and receiving incentive.
It is a GREAT SERVICE. But it's far too expensive for what it is.
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