Qype logo Join Yelp

Qype has joined Yelp to bring you more reviews, community and businesses. Read More.


Recommended Reviews

Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more.
  • 4.0 star rating
    1 check-in

    Nice store.  Great selection of merchandise.  Pleasant salespeople.  Reminds me of Barneys in NYC.  I prefer it to Harrods.  Really!  I do!

  • 4.0 star rating

    I love this department store! Great atmosphere, designers, and cafe. I would have given 5 stars, but the sales girl in Christian Louboutin was so incredibly rude. Here is a tip darling, remember that you work there, you don't own the shop. Your job is to be pleasant and helpful to customers, not a snotty b*#!ch. Because of that, I'll shop somewhere else for my Louboutin shoes!

  • 1.0 star rating

    One of the most painful department store experiences I've had in my life!

    Came here with a small group, Dec '13 during sale season right after Christmas.  Our group visited a few other department stores and boutiques in the area.  I found this store to be the least impressive in several regards.  I imagine much of the issues I mention might not as notable during other times of the year.

    Most of my activity was centered around looking for items in the men's wear section, and dining in one of the more lackluster upstairs cafe.  I'll add in other details, in addition.

    Coming from the US, I didn't find the prices on items to offer such a good value, even after discount.  It seemed as if even a lot of the items were more expensive that what Id find at an American department store in Los Angeles or Manhattan.  To be fair, the business can't be held accountable for unfavorable exchange rates and higher local sales tax.  Nonetheless, I was able to find more attractive values at Selfridges and Harrod's shortly after.  It's inevitable that I might compare them and my prior shopping experience with this branch of Harvey Nichols.

    Looking at the men's department, I found it a challenge to browse through the men's section.  The selection did not appeal to me much.  The place was also disorganized.  In one instance I found a hoodie I was interested in and brought the item for purchase.  The clerk disappeared for 10-15 mins only to return and say they couldn't sell it to me because apparently they had lost the sales tag attached to the hoodie.  Later, others in my party would confirm that they observed this wasnt an uncommon occurrence at other parts of the store.  I've never experienced this at any other department store.  I was shocked and frustrated a store could be that unprofessional.

    Organization and floor space was a total disaster.  Way too much merchandise was placed on the floor, often obstructing the flow of customers.  I wouldn't be surprised if it were a severe fire hazard.  It was a challenge to stand and observe much of anything, such was the flow of people in such tight and poorly thought out spaces.  

    The cafe we went to upstairs wasn't a whole lot better.  Although it didn't take more than ten minutes to get a table, it appeared that waiter service was terribly understaffed to the extent that it'd take 20 mins to get a coffee or a pot of tea, and closer to an 45 mins to have some savory items served after ordering.  It would have been welcome if the staff would have at least offed a heads up with such outrageous wait times.

    Overall, shopping here was an exhausting and frustrating experience.  Thankfully I had much better experience at some of the more organized department stores within the same area.  Well, waiter service became a consistent issue at other restaurants, but I don't recall another quite as aggravating.

    Enter at your own risk!

  • 4.0 star rating
    1 check-in

    This review is for the amazing bar on the 5th floor. It was early (2-3pm?) so the store was full of shoppers but the bar was nearly empty. We sat at the bar which is decorated beautifully with bright colors. We all ordered different cocktails, but passed them around so we could taste a little of everything. I guess you can get a cocktail anywhere, but atmosphere is everything!! A great place to go even if you're not taking a break from shopping!!

  • 4.0 star rating

    Wouldn't be a proper tourist if I didn't indulge in afternoon tea somewhere somehow.

    Met up with long time childhood friend's at Harvey Nichols and went to the fifth floor for tea, scones, sandwiches and champagne.

    I may be biased as I was in excellent company but I found everything delectable.

    My only quip- the service left much to be desired.
    We ordered lemonades only to realize the HN version is basically a soda based drink (not fresh squeezed lemonade like we expect in Canada or the states). SEnding the drink back was such a fuss- didn't expect to need to have a conversation about that. Lol. Like... really?

    The customer is always right.

    I RECOMMEND: The scones.

    EXTRA TIP: Lovely patio. We ate indoors cause it was just too bloody hot! But you get a nice view of KNightsbridge downtown area (and hopefully a breeze to go along with it)

  • 4.0 star rating

    I was pleased to find out that Harvey Nicks stocks Stila makeup and Mario Badescu beauty products. So, attention all Americans in London who miss Sephora: go here. Hurrah!!

    It helps that HN is much more accessible and inviting than Harrods.

  • 4.0 star rating

    Oh my word, the sticker shock is frightening!  I suppose this is London in general, but many of the prices seemed barely within the realm of reason in that initial moment when I read them as $ rather than £.  Thus browsing Harvey Nichols was a rather quick, museum-like affair.  

    That said, what lovely goods were on display!  I like the lay-out of the place and it stocks some enviable brands.  A whole wall of lovely Lanvin shoes was a favorite exhibit.  I also enjoyed the fifth floor, which houses a small and overpriced grocery store.  The wine section is particularly lovely, though based on a couple data points, it charges near restaurant mark-ups.

    For sheer tourist joy, Harvey Nichols loses to Harrods in a rather pathetic fight, but it's worth checking out if you don't expect to spend all day browsing.  Perhaps during sale season it's a bit less intimidating.

  • 4.0 star rating

    The 5th floor Café in Harvey Nichols is place where the jivey set meet to eat. The menu changes about 4 times a day according to breakfast, elevensies, lunch and dinner.   Such delicacies as San Danielle ham sided by rocket and Parmesan shavings, Grilled Mackerel fillet with beetroot pesto, cucumber and cumin salad and Pan roasted scallops with celeriac puree and warm wholegrain mustard vinaigrette.

    For afters, White chocolate raspberry cheesecake or an Orange and Cointreau frozen parfait with passion fruit sorbet are both creative and delicious.  Classic teas, varied coffees and French wines by the glass or bottle are on hand.  The Café also serves Sushi and being on the floor where the food store is located, I recommend you walk around and admire all the marvelous selections of cheese, bread, fruit, vegetables, wine, meat and fish on display not quite so grand as in Harrods but quite breathtaking in its diversity.

  • 2.0 star rating

    NAH, not my kind of place. I never thought I'd be saying this, but I like Harrods better. Both are overpriced, and pretentious, but worth a pop in.
    There isn't anything too special in this department store.

    This place is separated in sections, expensive shirts here, expensive shoes there, and oh look, expensive jeans down there.

    Its not one of those stores that I HAVE to visit or even miss. The employees that I've come across here weren't helpful, and actually didn't even care to help. I remember we were looking at jeans and ending up confusing ourselves because of the odd layout...there was an employee behind the desk, just sitting there, didn't even bother to get up & offer to help or do their job.

    Their displays out front are colorful, very random, and catch your eye. No I didn't say that they were amazing, but you'll probably walk by and think, "what?"

    Its in a great shopping area for those that like to spend thousands. This street has Gucci, Prada, Louis V., and LOL the Billionaires Club store. Not my kind of shopping, but it was worth experiencing.

  • 4.0 star rating

    The only thing that stood out of this department store for me is they offer VINTAGE!

    Love....great selections of Vintage Chanel Purses! LOVES!

    They have a food area upstairs too but nothing special, just like Go Sushi.

  • 3.0 star rating

    A breath of fresh air compared to an overstuffed Harrods.

    The arrangement of the entire department is very pleasing to the eye with clean lines as a recurring theme. Not the most affordable of places, but unmistakably the watering hole for the pretentious. The merchandise? Eye candy, if you will.

  • 3.0 star rating

    A beautiful, high-end department store with the price tags to match, Harvey Nicks is a wealthy fashionista's dream come true. Their perfume counter has a myriad of fragrances, many of which I had never seen before, nor have I seen since.

    If you want to give yourself a real treat, the fifth floor cafe hosts a fantastic afternoon tea. I'm still dreaming about the scones, devonshire cream and little sandwiches -you just can't find anything like it in Canada.

  • 3.0 star rating

    I would give it more stars if I had actually purchased something in here.  The store is beautiful and the displays are something to behold.  The window displays were brilliant!  The Alexander McQueen display stopped me in my tracks and had me staring at the dresses like Carrie Bradshaw did at shoes in SATC.  

    They have clothing for everyone from the little ones on up that is astounding - and awfully pricey!  The fifth floor is where the food is.  Restaurant and groceries.  I bet the outside sitting area is to die for when the weather is nice.  Wish I had spent my money on something else in the store outside of that sushi.  Next time!!

  • 3.0 star rating
    1 check-in

    After walking around Harrods, walking around Harvey Nichols was refreshing.  High-end merchandise without the crowds!

    We actually popped in because it was raining outside and we thought we would just hide out in here until the rain eased up.  What a good idea!  We spent a few hours in there, I shopped for nail polish at Nails Inc. while Work BFF, her sister, and their friend made a beeline straight for the Trish McEvoy area.

    The nice thing about Nails Inc... they have wonderful colours and they let you try them on before you purchase them!  How many times have you purchased a colour, got it home, put it on, and hated it?!  My only problem with their 'Champagne Nail Bar'... it wasn't busy, in fact two the staff members were just sitting there chatting, but I heard them tell a lady that they couldn't do a manicure for her.  And the girl who was helping me because I wanted a matte nail colour got annoyed with me when I accidentally smudged the tester she had put on me.  Oops.  However, I did like the 3 for £22 offer because normally their nail polish is £11 per bottle... not including any of the special ones or the finishes (like the matte finish that turns any nail polish into a matte colour).

    I walked through the jewelry area because the displays are just magnificent before heading over the the Trish McEvoy booth to see what the girls were getting into.  They were getting make up tutorials.  I sat and watched them and I have to say after walking through the MAC make up area (my make up of choice) and being told not to touch things and watching some of the other ladies at other make up booths, the ladies at the Trish McEvoy booth were so lovely!  Edie was hilarious, but she was also very friendly and not pushy at all... especially after all the time she spent doing their make up and showing them how to apply it.  I was told that I have to stop in when I am around next to have my make up done since I didn't get it done just then.  I might just do that ;)

  • 5.0 star rating
    Listed in Born to Shop

    This review is for the fifth floor Champagne Bar and good lord do I love it here.  The BF and I stop here every time we're in London.  I love their specialty drinks & he just drinks all the Champers he can manage.  Service is always spectacular & I love that the last time we went, there was a really ridiculously loud group of older posh idiots and the server was extremely cool to let us move tables (& agreed with our choice to move ;)

    Ps.  I will at times go to other peoples tables for their peanuts...beware!

  • 4.0 star rating

    The food hall on the fifth floor is an all-time favourite. I am glad they have an express lift taking you there and back down again, thus avoiding the other four floors of designer temptation.
    Harvey Nichols is definitely positioned at the premium end of the market, but I think the food hall offers good value for money. I love their modern packaging, the monochrome tins make wonderful gifts.

  • 3.0 star rating

    I love a good department store but loathe any shop where it feels compulsory to dress up even to browse. Harvey Nicks is one such store, practically alienating every gal not perpetually trussed up to within an inch of her life, and for that reason I'm not entirely enamored of it.

    Having worked in Harvey Nicks many a moon ago I feel as if I've seen it off guard. Pushy rich women, hip hop royalty, people with more money than sense and, erm, Pete Burns, Harvey Nicks is a very particular type of department store with a varied clientele with but one thing in common. Money.

    Don't get me wrong, for its contemporary womenswear, its premium beauty and extraordinary window displays I love Harvey Nicks. But I prefer my department stores with a rather more democratic and accessible feel and for that reason I give Harvey Nicks three stars and implore you, instead, to head to Selfridges.

  • 4.0 star rating

    If you're a fan of Ab Fab you will certainly know why Patsy and Edina are fans of Harvey Nichols. I actually prefer Harvey Nics to Harrods as it is far more modern and easier to navigate around. Be warned though; it is an expensive shop (a designer lovers heaven) and a few glasses of champagne in the 5th floor bar may lead to disastrous consequences!

    The first floor is dedicated to beauty products and perfumes. The staff are a little over bearing and all look like they have a wee too much makeup on but it still has a buzzy atmosphere and you never know who you will spot.

    My favourite floor is the food hall. Again, very expensive but the range of treats (and healthy foods) you can buy here is amazing. There is also a Yo Sushi in addition to the 'posher' official Harvey Nichols restaurant.

    Always full of the beautiful people, you do feel like you need to look fabulous and groomed just to go in but it really is a great store as department shops go.

  • 3.0 star rating

    Possibly the most famous shop in London bar Harrods, This designer store located on the corner of Knightsbridge and Slone st and neighbours all the top end designer stores. Similar to Harrods in that it has a food hall it is however more of a clothes store for men and women with the taste for designer labels and ultra desirable goods.

    Made famous by Absolutely Fabulous it has more than its fair share of celebs and rich clientele looking for this seasons must have luxury or high fashion items. Completely confusing in terms of layout, it is a must see / visit attraction and you can also go to Harrods which is a 2 minute walk away.  Don't forget to arrange a bank loan before you visit as this type of clobber doesn't come cheap darling !!

    Infamous fifth floor restaurant is worth a visit to watch the going's on of a high end clothes store. If you find it as amusing as I did, then it will be worth a visit just for that.

  • 4.0 star rating

    On a recent trip to London, I spent my last Sunday morning on the 5th floor of Harvey Nichols. I had desperately wanted a traditional English breakfast so my sister suggested this spot and we decided to go.

    On the fifth floor of Harvey Nichols is a magical land of sushi counters, a little bistro area for where they serve brunches and lunches and other epicurean delights and the rest of the floor has lots of foodstuffs and gadgets.  

    After being seated, we took a quick look at the menu and asked the waiter if he could accommodate our request for a vegetarian English breakfast (read: no blood sausage).

    When our meals arrived, I was so happy, a plate full of fried eggs, toast, beans, and pan roasted mushrooms and tomatoes.  This along with the pot of tea, delicious jam and honey made for a perfect breakfast.

    Other notes, this is a very service oriented place, people are friendly and helpful and do it with a smile. And, while random, it's absolutely fun to sit on the top floor of a schmancy department store and enjoy a long lazy breakfast.

    • Qype User deCabb…
    • London
    • 334 friends
    • 515 reviews
    4.0 star rating

    I'm sure I've reviewed this before but this is just a fantastic place to shop. Predictibly I focused most on the one destination I knew I was going to enjoy the most and so made my way up to the 5th floor where apart from the very high fashion and designer itens there was going to be something equally as expensive but in an affordable size - chocolate.

    The food hall did distract me though and I almost wandered into the posh cafe but chocolate drove me on and I made it in to the food hall to the chocolate area.

    The smell is quite something and the friendly staff there allowed me to try a large number of different types of chocolate before I settled on the ones I wanted to take home.

    Of the diffferent chocolates I bought I have to admit they were on a par with the other high quality chocolates I have tried but that is an excellent thing since I have had chocolates that were suposed to be good and were dire.

    So do pop up to the 5th floor and get yourself some chocolate - they have a fantastic selection!

    • Qype User john…
    • London
    • 51 friends
    • 134 reviews
    4.0 star rating

    I think this is the defining designer store in the London & UK. The place to come to get designer clothes for men and women. Also renowned for its Food Foor - where you can pick up "deli items", wines as well as fresh fruit & vegetables. Often overlooked is the fact there are other departments in store ncluding homewares, Audio Visual & stationery. Although these are modest compared to other dept stores.

    There are also some nice places to stop & relax. Fifth Floor (restaurant/bar on the, erm, 5th floor) is a dining/drinking institution in the "monied" world - enjoy the experience of high earners checking each other out! There's also a Yo!Sushi concession and a few other cafes.

    One service worth using is the Personal Shopper - its free & really cuts to the chase (especially when I'm looking for gift recommendations).

    A long-standing London institution, in the past few years the brand has expanded & one store has become 5 with outlets in Edinburgh, Leeds, Manchester, Birmingham & Dublin.

    • Qype User klark…
    • London
    • 43 friends
    • 133 reviews
    3.0 star rating

    Generally Harvey Nichols is what it promises. Posh and expensive. People who go there are quite stiff and take themselves very seriously:)

    Their bar is not bad, mudslide cocktail was delicious but the staff ignored me when i was waiting on my own for someone, maybe I just wasn't hitting 50 so they thought I am not carrying Amex in my pocket so why bother??

    The interior is fairly basic and if you didn't have to use a lift to get there you'd never gues you are in the fifth floor. This place is a total proof that some people love to go places just because they are expensive, nothing else.

  • 5.0 star rating
    1 check-in

    The service is amazing.  I went to return an item I purchased months ago while visiting London for business (or at least get an exchange), and the manager on the fourth floor (Fabiana) was incredibly accommodating and kind.  The service absolutely won over my business.  I will be coming back here tomorrow to do some more shopping.  The people are great, there is a HUGE selection of anything you could ever want, and there are beautiful people everywhere.  What more could you want?

  • 5.0 star rating

    I know Harrods is a landmark in London, but once I stepped in Harvey Nichols I knew it was love.

    The layout is more inviting at Harvey Nicks and it's a shoppers paradise.  I found some amazing deals during the Summer sale (this was in 2005 mind you but still fabulous nonetheless).  I love the 5th floor Cafe, it just feels so chic and airy.

    I often think of London and walking around Harvey Nicks, it's should be on every fashionista's list.

    • Qype User mattni…
    • London
    • 31 friends
    • 141 reviews
    4.0 star rating

    Department stores are great simply because you can get everything you need in one stop, however this is not the only reason why i love shopping at
    Harvey Nichols.This store is magnificent.It's exclusive, it's got what I'm looking foe, the service is superb and the quality is second to none.
    It is a pleasant shopping experience each and every time.

    • Qype User CAMILA…
    • London
    • 0 friends
    • 3 reviews
    5.0 star rating

    Definitely my favourite department store in London!
    It has all the best shops and the 'exclusive' nature of all the good London department stores, but it's not as stuck up as Harrods :)
    its glam and you get treated like a princess.

  • 4.0 star rating
    Listed in Ritzy London

    Harvey Nicks! My dad was practically named after this place. A super ritz department store but more modern than Harrod's and on the fancy level of Selfridges, Harvey Nichols has a quality over quantity aesthetic that trumps Harrods.
    Basically, the clothing here is all dandy but really you gotta come to HN's for the food on the 5th floor. First of all, the sandwiches are nothing short of incredible. get it all authentic British by smearing some butter and prawns, or at least a smoked salmon with tomato if you're in the mood. they pack them up real nicely and you can eat it any time. the Japanese styled restaurant up there is also worth checking. the Modern food mixed with the retro decor/style makes this my favorite food hall despite the fact I really don't get much other than the sandwiches.
    The people here can be a ritzy lot so expect to brush shoulders with peeps you'd rather not have seen and smell super strong perfume while you're at it.
    But, hey they sell Bathing Ape and all that sort of jazz if that's your bag baby you've come to the right place...

  • 4.0 star rating

    I would give Harvey Nicks a full five stars if I could actually afford the merchandise here. The displays are breathtaking, almost as good as (or better than) a museum. With that being said, the fifth floor food hall is my hands-down favorite area of the store, as it features an almost dizzying array of options ( including a butcher counter and charcuterie). My mom and I opted to go the more traditional route, with the express afternoon tea. This is an excellent location to people watch as well. Much more modern than Harrods and a uniquely British shopping experience.

  • 5.0 star rating

    Love this place. Nice selection of shoes... I can actually manage to find my size sometimes (super small feet), and well edited women's and men's ready to wear buys. While at Harrods, I usually just leave with a huge headache if I'm looking for something, here I always walk away with something I love.

  • 5.0 star rating

    This review is for the Fifth Floor Cafe. Took myself here for a little afternoon snack after shopping below and landed a prime table on the terrace with the most BREATHTAKING view. I had the chocolate opera cake and a glass of champagne. It was incredible. The ritzy ladies donning their high fashion stilettos even got up from their table to come over and ask what dessert I got..... because yes, it looked that damn good. And yes, it was. Service was nothing short of what I would expect from Harvey Nichols. Thank you for such a blissful afternoon!

  • 4.0 star rating

    Went for the first time a few weeks ago but was slightly let down by experience - i was expecting more after hearing about it for so many years. Perhaps i've been spoilt by Harrods just around the corner! Still worth a visit though. Perhaps i need to explore a little more and visit the champagne bar i hear everyone talking about.

  • 5.0 star rating

    Harvey Nicks is the best department store in London, particularly for its superior food hall on the fifth floor, its champagne bar, and its collections of labels that are hard to find elsewhere.  The makeup department is stellar as well.

  • 4.0 star rating

    Despite the push location and famous neighbors, I actually quite like Harvey&Nichols. I always go there just for one reason, and that is the ladies contemporary clothing department. Btw, the whole womenswear is spread into three floors! Three!

    The range beats up it's rivals and you can pretty much see all the significant labels there at one glance. I like the fact that they seem to pretty open minded for new labels unlike bigger stores normally are.
    All the rest in store, well lets say it is what you expect a luxury department store to be.

    On the ground floor is a wicked juice bar ( can't remember the name) but it's a prefect place to grab some lifesaver antioxidant detox miracle with you while browsing around.

  • 3.0 star rating

    Havey Nics is Barneys New York's chicer, posher sister. If Liberty closed I'd be here.  The buy here is well edited and geared toward the fashion forward gal with a tough job in PR.

  • 4.0 star rating

    Been here a couple of times for high tea. I recommend the scones. The ambience is crisp and clean. Never overcrowded. Service has always been good.

  • 4.0 star rating

    I much prefer Harvey Nichols to Harrods or Selfridges.  Good range of men's designer gear and you can't beat the after season sales!!  The 5th floor is actually my fave part, with the food market and the "bespoke" takeaway sandwiches up there might be one of the best things I've eaten in London!  Only bad part is since it's takeaway only we end up eating it outside sitting on the bus bench or curb like bums then walk back in for our shopping spree.  Can't wait to go back later this year!

  • 4.0 star rating

    This review is for the Fifth Floor restaurant.  We came here for afternoon tea on a Thursday.  My wife had done some homework and said this was more economical than other places for afternoon tea in London.  While it wasn't cheap, the assortment of sandwiches and pastries were pretty tasty and made me wish I hadn't eaten lunch that day.  The staff weren't stuffy in the slightest (and trust me - we had "Tourist" written all over us lugging a 3 year old, guidebook, and a SLR camera) and were pretty friendly.  Also, on a Thursday afternoon, the place was only quarter filled at the most, making this tourist less self conscious.  Again, not cheap, but worth the splurge and I would do it again next time we're back in London!

    • Qype User buloo…
    • London
    • 8 friends
    • 124 reviews
    4.0 star rating

    This is one of my favourite shopping destination. It not too big, not too confusing to move around, provides a good range of products, sells quality and tasteful goods, offers great food on the fifth floor and also located in a good location. Great things about Harvey Nichols are endless! Simply love shopping at Harvey Nichols but can't do it too often as it is always really expensive! The next time you are there, do try the restaurant on the fifth floor, it serves amazing food. Try the set menu always cheaper that way, be prepared to spent about £40 per person including drinks.

  • 3.0 star rating

    This place is a mix for me-I love the beauty hall (even though its too small for the huge array of brands) I love the fashion floor great range of couture (wait for the sales) But the toilets were so dirty I was shocked!

Page 1 of 2