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  • 2.0 star rating
    3/1/2012 Updated review

    Moved out all my stuff out of storage and used Handy Moves again.

    I requested the same crew that did the move in but I got a different one. I was a bit annoyed but I did change my move date 3 times due to exchange and completion changing a few times.

    The move was relatively painless although this crew wasn't as efficient and didn't know where they were going to so I had to lead them in my car. Come on! Ever heard of satnav???

    As the house we were moving into was totally empty we decided to put down new carpets upstairs and on the stairs. Maybe the wrong move but we didn't want to have shift everything twice. When the crew arrived we politely asked them to thoroughly wipe their feet or remove their shoes. One item went up and there was a BLACK MARK left on my brand new carpet. When I pointed this out I didn't get an apology, I got attitude. Now I hate complaining but I felt I had to call up and complain to head office. They were very apologetic and they rang them up and had a word. The crew did a complete U turn and offered to pay for the cleaning.

    The rest of the move went smoothly and I was relieved that the job didn't go over the 4 hours that I had booked. Not sure if I would recommend Handy Moves after this experience or after reading other Yelpers' experiences...

    4.0 star rating
    13/8/2011 Previous review
    Really great service. Online quotation service, very quick and easy. When dealing with them on the… Read more
    George I.
    Comment from George I. of Handy Moves
    Business Owner
    3/12/2012 Dear Jinny N,
    Your honest feedback is much appreciated! We completely understand the reasons for why…
    Read more
  • 1.0 star rating
    29/11/2011

    The booking was easy, the move was slow and expensive, and on move day my furniture was damaged during the move.

    The damage was minimal but then their non-responsiveness to these claims were appalling and not acceptable.

    My furniture is still damaged after promises of repair and then complete silence.

    I would not engage or recommend Handy Moves again.

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From the business

Specialties

Handy Moves are a London based house and office removal company specializing in all aspects of removals & moving for private and business customers. High quality removal services at affordable price! Toll free number: 08000 380 390