I have used this store on a few occasions and I, too, have found some of the assistants to have a little bit of a 'can't really be bothered' attitude. That said, I was in there today and found the two I spoke to rather helpful. The girl was very quick to trot off and find the one and only item I required from the store room and the chap gave me as much information as I wanted about the product. If I had to be pedantic, I would say he could have tried to be a bit more proactive and explain the item more fully rather than me having to ask all the questions, him knowing that I was unfamiliar with the technology, but I'm not complaining.
The store is well stocked with almost everything the motorist or the cyclist requires and reasonably well set out.
This store haas some of the sotiest sales assistants I have ever coame across.
They serve the customers whithout looking at them. When you greet them, they do not reply. When you say thank you, no reply, only when you say bye, they reply! All of this is without looking at you.
Once I went in thier to ak them if they do tyre repair service becuase I have got a puncture in one of the tyres ( obviously) when I asked them if they do, the girl was about to vomit when she said they only sell tyres on alloys. Then I asked her if they sell tyres alone, she was more distressed and not interested and saidm no, only tyres on alloys and that if I wanted those, then I will have to wait for blah blah.
neeldess to say, I walked away after saying thank you to her with no knowledgement from her!!
Very appalling customer service!
My opinion of halfords generally is high but my view of this particular store is somewhat tainted by a bad experience I have had. The stores website states that students will recieve 10% off with a valid NUS card (or at least it used to). However in store they had not heard of this and nor had their head office. It was an awful lot of hassle for what would have only been a small saving and obviously ruined our experience. However on a positive note they had a large range of motor products, bikes and camping equipment.
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