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  • The Harbour
    Folkestone CT20 1QQ
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  • Phone number 01303 854500

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  • 1.0 star rating
    22/8/2014
    First to Review

    OMG!  Don't stay here.  Comically bad.  We arrive late and booked enroute for a trip across the channel the next morning, so we were looking for cheap.  This place is wow bad! I will say that the staff are nice.  Read the other reviews they said it all, just reinforcing.

    • Qype User cotnat…
    • Bangor, Gwynedd
    • 2 friends
    • 9 reviews
    1.0 star rating
    8/7/2009

    Worst hotel I have ever stayed in. Do not stay there, even if the cheap price tempts you, you will regret it and it could ruin your holiday - it will certainly ruin your mood.

    We arrived and there was no ample free parking as advertised. The underground car park is very dingy and has suspicious looking people wandering around staring in cars, we were very scared to leave our car there and later moved it to another location.

    You are not allowed to take the room key out of the hotel, you have to hand it in: very draconian and untrusting of its guests. Even to go and unload our car and come straight back, we were not allowed to take the keys with us. Very inconvenient and when we got back in 1 minute later we had to queue for 5 minutes to get our key back.

    The 2 restaurants close very early, we had had a long journey and had to rush our food as the restaurant closes at 7:30pm. Food was acceptable but nothing special, just microwaved pies and overcooked soggy vegetables.

    The bedsheet had a stain on it, and worst of all, the toilet roll had a big brown mark all across it. We didn't know whether to laugh or cry! The bath and plug were full of hairs, obviously the bathroom had not been cleaned at all. Also there was no bin in the bathroom, completely unacceptable and embarrassing if it is that time of the month and you have to leave all hygiene articles in the bedroom bin which had no lid. The room was very stuffy, window wouldn't open at all for safety reasons and the staff refused to lend us a fan as they said you have to be ill to be allowed to have one.

    The breakfast resembled an army camp, not a hotel. All the food was in metal vats that were so enormous you could fit a child in them. The bacon was partially uncooked and we had to ask for more.

    The hotel had a generally tired look and garish 1970s mustard green and bright orange wallpaper, and long ceiling-length curtains that hadn't been cleaned or dusted for a long time.

    It is terrible to imagine that for many foreign visitors starting their holidays, this will be the first place they stay and will give them a dreadful impression of British hospitality.

    Good points: staff were generally polite and helpful and the hotel is in a very convenient location 5 minutes from the Channel Tunnel terminal.

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