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  • 128 Crouch Hill
    London N8 9DY
    Crouch End
  • Get Directions
  • Phone number 020 8340 3484

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    • Qype User Wanda5…
    • London
    • 3 friends
    • 2 reviews
    1.0 star rating

    This store sells delightful things but the customer service is appalling and extremely haughty. Who needs that when you're spending good time and money? Recently I bought a princess dress for my daughter just before Christmas (after being assured by the person serving me that I could bring it back if it didn't fit). Unfortunately my daughter found it fitted too tight around her arms so I telephoned the same day to check that I could return it with my receipt. I was informed that they don't do refunds but will exchange with a proof of purchase. When I returned to the shop, a different lady was there who was extremely rude. Despite me explaining why I was returning it she said 'oh, that's strange because it fits my daughter'. She then proceeded to SNIFF the dress and ask if it had been worn. I was outraged and extremely embarrassed.

    To add insult to injury she refused to exchange the garment because the tiny tag wasn't on it. Obviously we'd removed it so that my daughter could try it on without being stabbed by a huge piece of card and plastic and I did have my receipt.

    Quite frankly I would not recommend shopping in this store. It's ridiculously expensive for what they offer and their customer service is sub-standard to say the least.

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