I went to this salon only a couple of months ago. It was on a whim as I was going out that evening and wanted to perk myself up a bit.
I had no appointment and they managed to fit me in after only waiting for 5 mins (with a drink and magazine I might add.) I was treated plesantly as soon as I arrived and never made to feel like I was putting them out with my last minute request to squeeze me in.
The young guy who did my hair was lovely. Really friendly and polite even though it was midday on a Saturday and they were clearly rushed off their feet.
The decor inside was gorgeous although I felt there were a few layout problems. This is mainly down to them being pushed for space in a premium location.
I had a wash and blowdry which the young guy spend an awful lot of time on. I have difficult hair which I know can be a pain to style, but he seemed to take enjoyment in the process and even offered me an extra hair treatment for free - which unfortunately I didn't have time for. He was also keen to share styling tips and give me the lo-down on new products they were getting in.
When it came to the bill I felt that it was quite expensive, especially as I usually have my hair cut and blowdried by the senior stylist at Lee Staffords for the same a blowdry here. This was the only main drawback really. Other than that I have no complaints.
I originally called the Ginger Group at Westfields to arrange an appointment and was put off by an incredibly rude woman on the phone. I called around looking for some other options but finally decided to make an appointment there after all due to the convenience of the location and the insistence of friends that the Ginger Group was actually a very nice salon. I turned up for my appointment and was kept waiting almost a quarter of an hour then found my hairdresser to be very condescending (it had been a while since I last got a cut) and unfriendly as well. The reason I'm giving three stars is that the cut was actually very well done but at £45 for a cut and dry, it would be nice to have a little bit of friendly personality along with a nice cut.
I saw this salon in Westfield and thought it looked nice so I rang to make an appointment for highlights. The woman on the phone was really abrupt and it made alarm bells ring. After I made the appointment I looked for reviews of this salon online and found mainly bad reviews. I bottled it and cancelled it. I know the receptionist does not cut hair but it put me off! Think I'll give this place a miss!
I literally just rang these guys to book an appointment for a cut & colour which I had picked up through Groupon.
I asked what their availablility was like next week & the girl was pleasant & offered me a choice of two appointments. As the girl on the phone had not enquired what treatment I wanted, I asked her whether there would be time for a cut and colour. She then asked whether it would be a full tint or a head of highlights, to which my response was "I'm not sure - what does the Groupon voucher allow?"
At which point, the receptionist's manner totally changed; she retaracted her offer of 2pm next Thursday & informed me that they were not taking Groupon bookings until February 2011.
Not especially helpful, as my voucher is due to expire in November.
I was so taken aback that I aked her to clarify that if I were a straight-forward customer, it would have been fine - but becuase I had a Groupon voucher I wasn't allowed an appointment & she confirmed that this was correct.
I am appauled at The Ginger Group's unwillingless to accommodate a special offer which I purchased in good faith - and now quite wary of Groupon as a company.
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