I found First Carpet Cleaning after searching online for a domestic cleaning company - in all honestly, price was my overriding concern, and theirs seemed reasonable.
Their cleaners turned up on time and performed all of the jobs that I had requested in each room that I had ordered over the phone, and they moved everything out of the way - even the TV which I was a bit nervous about - to make sure they cleaned everywhere, which I appreciated.
Overall then, the service was solid, but I was very disappointed with one of the cleaners' attitude towards my dog. Although he is a big Alsatian, he's quite friendly, but the one girl was petrified of him. It meant I had to take him outside and tie him up and then he just barked the whole time the cleaners were here. Dogs can tell when a person doesn't like them. They did do all the jobs I asked them to, and all were done well. I didn't have a problem with the quality of the work, but I think that there should be some training given so that this situation doesn't happen to someone else.
Perhaps they should ask about pets when you make a booking and then send someone who isn't scared of dogs.
Awful! Were 2 hours late to clean my rug and then it turned yellow with the products they used and a week later is still wet!!! They have recleaned it twice and its now worse than the first clean. My beautiful laura ashley pale turquoise rug is now patchy and yellow. I'm still fighting for a refund but they haven't given me one yet. Needless to say will take it further if they don't resolve it. Customer care are extremely rude and try to blame customer. Not impressed. Would never recommend.
Update-I'm still waiting for a refund and resolution of this and keep being promised a call from the manager but after waiting over 2 weeks its looking unlikely! Don't part with your money! These guys are crooks!
1st Carpet Cleaning has experienced carpet cleaners working in all London areas and postcodes. We offer great service and support for some of the cheapest cleaning prices around. We clean carpets of all models and fabrics using eco-friendly equipment and materials provided by industry giant Prochem. Our professional cleaning will remove any dirt, dust and harmful bacteria from your carpet or upholstery. 1st Carpet Cleaning methods are great for wine stains, pet mess, building debris and general wear and tear. Our carpet cleaners work 7 days a week and we will schedule an appointment to suit you best.
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