I love independent bicycle shops. More than any other kind of shop, I make a point of using independent dealers because the difference in service between these and places like Halfords is immense.
I took my bike in for a service here. Not only was it much cheaper than I expected, but they did such a good job it felt like I was riding a new bike. While the bike was in, I bought a pannier rack and got them to fit it while doing the service, something they did without hint of trying to ask for a few extra quid.
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