Excellent pre-clean online customer service. With live chat I was able to figure out exactly what I wanted done would cost and got the price down to something I was comfortable paying. Very patient and helpful staff.
The cleaning itself was also excellent. My flat mates and I wanted a thorough spring clean and were a little nervous about not getting the quality we expected for the price but I was impressed with all the positive reviews. Now our flat is cleaner that it has ever been, including when we moved in. We have two cats and the cleaners managed to clean all the fur out of the carpet (which our cats will promptly fur-ify again but at least we got to see it pristine for a weekend!). Also our oven was a complete disaster due to a spilled treacle and the woman who cleaned it just laughed and didn't complain or look put out at all. I would definitely ask them back for spring cleans or end-of-tenancy cleans in the future.
I have to revisit my judgement on this agency as I am struggling to get through the customer service department.
I have discovered that the second time I booked the carpet cleaning service for my hallway + 2 bedrooms they told me price (48GBP) which seemed convenient so I booked. After 2 weeks with extreme disappointment from me an my landlord, we found out that only the hallway was cleaned.
I have called 3 times and chatted other 3 since yesterday to finally get to a customer care operator, that just now told me that 48GBP was the minimum and I would have had to pay 62GBP to get this done!
Unbelievable, as I explicitly ask if the price included the 3 rooms to the operator and was charged for it!
I won't use or recommend them anymore unless they fix it for free soon.
On the back of recommendations from YIK (Yelpers I Know), I booked a standard cleaning service with Fantastic Cleaners for my house. It was much needed, but that's not to say that our place was a pile by any means. Just needed a good cleaning that neither my partner nor I had time to do. Enter Fantastic Cleaners.
The fee agreed and paid was reasonable for a three bed house including bathroom, kitchen, living and dining rooms to be cleaned. Overall, the house was cleaned to a good standard, but not what I would call immaculate. I've used other cleaners at other houses/flats that have wowed me.
To be honest, it didn't look terribly different than if we had spent the time to do a good clean of the house. Am I likely to use this company again? No. I was essentially auditioning them to be regular cleaners, but it just wasn't proven value for money, even though I was given a reasonable price for the work.
From the other reviews, and my experience, it seems their expertise is in End of Tenancy, but I'll leave that to others to discuss.
I am a brand new dog owner and now I truly understand why all those people with dogs won't stop talking about their pets. My Sarah is just adorable (bragging time!) and my excitement's been over the moon through the past weeks - I was constantly with her. However, I guess I didn't really think this through - she's a golden/brown English Cocker Spaniel and apparently, she loves fooling around, and rolling, and sleeping all over the carpets and furniture. If you're not familiar with the breed, all you need to know is that she has really long, curly hair, especially on her floppy ears and legs.
The carpet quickly turned into a hair-filled mess over the past week and I thought I'd seek professional help. Of course, I made my research and browsed yelp just to find Fantastic cleaners. I managed to book a service for the next day in the morning. It was really convenient for me that they managed to fit me in. The job was small but important as the carpet really was a nightmare and I needed it done.
Their guy was not exactly what I expected - I though I'd have to put up with some bloke who'd be grumpy and not that happy with his job. Instead, there was this really nice guy who showed up and began working almost immediately. First he looked over the whole carpet area through the bedroom and living room. Then, he collected most of the fur with a brush, kneeling and crawling all over the place. I was already impressed. He finally plugged in his machine and went again through the carpets.
You know when a job's been done professionally when the guy places special pads under the furniture's legs so they won't drop any colour on the carpets. The whole thing cost me 69 quid and he was at my flat for about 1:30 hours.
I used them for a move out cleaning and was sorely disappointed.
They didn't come prepared with the cleaning equipment they needed--I had to take them to the store.
They barely spoke English.
They broke the shower door.
I forced them to stay longer because as I was inspecting the place I kept on finding dirt and places where they didn't clean.
After they left I re-cleaned the flat.
They were expensive and then continued to send marketing texts. Oy vey.
Absolutely amazing. I booked them for my end of tenancy cleaning after seeing good reviews on here, and I am SO GLAD I did. I did have some trouble getting in touch with them, though, which is why I knocked a star off my rating. I had to phone them several times to get anyone, and it added a bit of stress.
The cleaning itself went super smoothly. My one bedroom flat with separate kitchen and hallway was £158 to clean, including steam-cleaned carpets. The place was spotless and the landlord was really impressed. Even the oven and and insides of the cupboards were clean! We were booked for 9:00am but got stuck in traffic en route. They were happy to meet us at the flat about 15 minutes later and were very professional about it. They took 2.5 hours to do the place, no issues and no last minute fees tacked on.
They also guarantee their cleaning, so if the landlord isn't happy with it, they'll redo it for free. Always a good thing. I highly recommend them, and they are worth every penny when it comes to saving your sanity while you move!
I booked these cleaners for an end of tenancy cleaning on the basis of Larissa's review below, and I'm super glad I did.
The entire process was smooth, and easy. I was quoted £130 which included such pesky things as cleaning of the ovens, inside windows, and shower screens (three chores that are not in my talent bank when it comes to house work). You could add on additionals such as carpet cleaning, outside windows and wall washing, but I didn't think this would be necessary for an end of tenancy cleaning. If it was my own place and I wanted a thorough spring clean, then I'd definitely consider this as I think it was really good value for money, especially considering I didn't need to lift a finger to clean anything. SO GOOD. I love a clean house, and I feel like I'm constantly running around cleaning mine, so to not have to do this was such a treat!
They give you a time slot for arriving (I guess in case their other slot runs over), and we were happy with their prompt arrival. I also asked if I could leave and not arrange to come back at the end of the cleaning process as I was hungover and I really didn't want to hang out for 3+hours. They were fine with this, and agreed to shut and lock the door after themselves.
We did go back to inspect the next day, and everything was super clean, and super sparkly - and our landlord is giving us our deposit back in full, so it is all good!
Highly recommended. I will use again.
I needed to book in an end-of-tenancy cleaning for my flat and didn't really know where to start. So many people had given me warnings about cleaning services - I'd heard a lot of horror stories about ineffectual cleaners, and given the state of my "professionally cleaned" flat when I moved in, I was even more wary.
I did some Googling and came across Fantastic Cleaners. Being part of the internet age and wanting everything to be handled swiftly and seamlessly online, I figured it wouldn't hurt to get a quick quote.
After I filled out the form online someone called me back promptly. I gave more details about my flat, and was quoted a price of £155 for my large 1-bed, which sounded pretty damn reasonable to me. The guy I spoke to on the phone asked if I had booked movers (which I hadn't yet), and offered to give me a quote for that (£92). He wasn't pushy at all, and I figured I needed the movers anyway, so bish-bash-bosh I booked in for that too. Simple.
I got all the confirmation emails, and closer to the day I got confirmation text messages. Everything was on track. This put my stressed-out moving-mind at ease slightly.
On the day, the cleaners were supposed to arrive between 2pm and 3pm. I got a call just before 2pm from someone who told me they were on their way but that they would arrive closer to the 3pm mark; I appreciated this communication very much since I was just sitting around in my empty and cold flat otherwise.
A guy dropped off two women along with a vacuum cleaner and their cleaning supplies. They got to work promptly and chatted away in the front room in Polish (I think) as they cleaned all the wooden blinds. After a while, I asked how long the service would be, and they quoted me a finish time of about 3 hours later. I asked if I could leave and come back, and they obliged.
I left, but realised it was a bit silly for me to hang around the area for 3 hours, so I came back and asked if I could just pay the cleaners and get a receipt - and if they could just show themselves out at the end. This wasn't a problem for them, and they gave me a receipt happily.
I was a bit wary, haven given money for a service before it was completed with no way to check up on it - but this worry turned out to be completely unfounded. When I returned to the flat the next day for my check-out inventory, the place was spotless. Everything was sparklingly clean, and nothing was overlooked. The refrigerator and oven looked practically new. Even the washing machine's grimy soap tray (that I never personally bothered to clean myself because I'm disgusting) was in good nick.
The boiler in the flat was broken, so I had to turn on the immersion heater to get the cleaners some hot water. I asked if they could turn it off before they left ('cause that shit's expensive), not really holding out hope that this would happen (because I'm a cynical bitch) - but when I came back the next day, I found they even remembered to do that!
My new flat needs a good professional clean before I move into it, and I'm not going to hesitate to recommend my new landlord choose Fantastic Cleaners. I'll probably even use them for my bi-weekly domestic cleaning service in the new place if all their cleaners are like the ones I got!
In general, the service was great but there's some room for improvement. For instance the communication company-customer can be better and clearer. Anyway, I don't have any remarks in terms of the service our oven was perfectly scrubbed and my wife liked it. That's what's important and I consider the session a win.
My parents went on a vacation and left me the key to their place to watch over it. I decided to surprise them and clean the place for them. This company seemed like the best choice to do so and they did an excellent job. I'm not an expert in cleaning but I know a tidy kitchen when I see one. The team is great, use them for any kitchen task you may have.
The cleaning service was OK. I liked how caring and positive the staff was. I was treated well over the phone and my opinion and demands were respected. On the other hands, the cleaner was 15 minutes late and I wasn't called beforehand. My oven was cleaned and that affected the overall kitchen freshness.
Thank you for sending your best technician that, of course, is purely my opinion but after seeing his work, I was very satisfied. There were some serious scrubbing involved and the oven is shinier than ever. Thank you for the support.
Guys did great in overall, with some little exceptions. For example when they missed few spots in my fridge, but then again in the end when I saw the bill, I was more than amazed. The price was simply hilarious. I recommend these guys!
Outstanding service. I loved what the cleaners did to my oven and I really appreciate all their hard work. They were efficient and actually did what they were paid for. They even got that greased spot deep in my oven. Also, the price was exactly the same as previously arranged over the phone.
I'm really satisfied with the work of these guys. They had the whole kitchen covered in less than 3 hours and when they left everything was shining and smelling so nice, all that on a reasonable price. Recommended!
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.