I wrote a negative review of Enfields Lettings a few months ago, which I have now taken down because they threatened to sue me for it, and even called me to harass me about it. This tells you the kind of people they are. Anyway, here is an outline of my awful experience with them. All of which I have evidence to back up. Firstly, I have spoken to the Citizens Advice Bureau, Shelter and the advice centre at my university who all helped me with my case (the University has dealt with them before and has some other horror stories, but they're not for me to divulge). Firstly, they refused to give me the name and contact details of my landlord (I have emails to prove that they would not) which is illegal, and myself and my university checked with all the deposit holding companies numerous time and NONE of them had my deposit registered with them, which is also illegal (I have all the proof of this too if they try and tell me I'm lying again, as I'm sure they will be reading this). And yet they still refuse to give me all of my deposit back (which they also made us pay in cash by the way. A fact that shocked the Citizens Advice Bureau). As for the state of the property, on the day we moved in it was filthy. I had damp in my room that was never sorted even after we emailed them a number of times, my housemates and I were left locked out on numerous occasions because they would not fix the lock, I had a wasps nest outside my window which they would not sort out either. The state of the house when we moved in was disgusting, and when we tried to ask questions about when the issues would be sorted, on the day we signed our contract, they actually said 'I'm afraid the question and answer session is over'. They also said to my housemate on another occasion 'What do you expect for the price you are paying?'. I started legal action against them and the only reason I am not continuing to take them to court is because I just want them out of my life now. Save yourself a lot of hassle and money and do not use them.
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