A great place to find materials for bathrooms, they are very helpful and knowledgeable and have access to all the high-end and medium-range brands. We sat down with Gordon there for 2 hours and he patiently advised us on every piece of equipment we required. Not pushy and giving honest advice.
I ordered a number of bathroom items from them. Having interacted with them for 5 months, I would say they were the worst supplier/retailer I have come across for that price range of products. Their staff are decent people, in fact a few were very helpful. Nonetheless nothing gets done due to poor communications internally and externally. For instance, they say they inform you which day your items are due for delivery but sometimes they do, sometimes they just turn up without any notifications. My flat is in an apartment block with a reception, hence for small items, it was not a problem but for large items like 2 metres glass panels, it was very problematic. If you leave messages or send emails to the showroom, there is a 1 in 10 chance they would get back to you. The customer service and trade counter staff try their best to help you but are let down by the terrible system and organisation of the place. Having project-managed a few renovations, I am used to things going wrong, it is the lack of communications that makes working with them stressful and costly due to unnecessary delays. I would not recommend them.
Supplying all of your bathroom and plumbing needs, no matter what your style or budget.
Friendly and resourceful staff can help you select your products and assist with any technical queries you may have.
Established in 1983.
Founded by Bill wood in Notting Hill in 1983, initially as a plumbers' merchant before expanding into bathrooms, Edwins remains family-owned.
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