As with other reviewers, I was interested to see what others had thought of Dr PJ in the light of my own experience of having treatments with her for a year and a half and being astonished at her attitude.
While I found her staff to be reasonably pleasant, they were obviously very nervous about upsetting her and getting things wrong.
I had botox with her, and was originally told that if it was not quite right i could return within a specific period to have it reviewed at no charge. I had to do this a couple of times as some of the botox had taken asymmetrically on my forehead, and each time I was submitted to a sulk. It was quite obvious that she did not like to spend any time doing anything at no charge.
One time, she told me that I had not wanted an immobile forehead, and this was why the result was as it was (asymmetrical!). To be frank, she has so little interest in her patients, that she would not have remembered anything that I had said 3 or 4 weeks previously. She then proceeded to inject me and quickly saw me out of her room. I went to check my face in the mirror and was horrified to see that I had a number of big bubbles under the skin of my forehead. She had not even bothered to manipulate the botox or rub it in, and probably imagined that I would walk out into the street looking like that! I looked as though I had large bubbles in the forehead, and vowed then never to return.
Her behaviour was quite extraordinary. She is very sulky and discourteous, unless you are praising her work. Any problems and she does not want to know. Why would anyone (especially a doctor) behave in this way? It is worth noting , as did one of the other reviewers, that she is not a dermatologist, but a former paediatric cardiologist who converted into a higher paying area of medicine. She is not interested in her clients (well not in a non-celebrity such as myself), nor really in doing a professional job. We just make up a production line, to be got through as fast as possible.
During a previous appointment, she had recommended some skincare products which I purchased, and also gave me a prescription for some cream. On paying a total of a good few hundred pounds for treatment and products, I found that I was also being charged around £70 for the prescription! A disgrace.
There are plenty of great doctors out there, and I have found those at Medicetics to be absolutely wonderful. They have not forgotten that they are Doctors first and foremost and still have integrity and kindness while doing fabulous work.
I turned up at 11:04 for my 11am appt after driving in insane traffic to get there to be turned away- very rudely- for being 4 minutes late. She treats her staff like garbage as well- they are all miserable and terrified of the very mini dictator. Her hubris is unbelievable. If you are a star, you get the phony smile and red carpet charm. I prefer genuine kindness and talent myself.
Please do not waste your money at this clinic. Dr. Prenna Jones is NOT a Dermatologist. I visited this clinic in the quest for good skin, resulting in a lot of time and money spent with very poor results. I had many reservations about the treatment I received, but all my concerns were dismissed in a very condescending fashion. The service was brusk and borderline rude, a case of hype over substance I was always given the impression, time was money, which came across very crass. I have now found a wonderful Dermatologist who is not only one of the best in London, but shows empathy and understanding to her clients and above all values their custom.
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