I used the DHL Express many times and mostly the service is very good, with good standard and professional and friendly drivers. The Edinburgh Local Hub staff is friendly and helpful. I would say that DHL as whole company have a very customer service and it is easy to rearrange delivery or pick up of your parcels.
DHL is the worse service ever.I am sure lots of people been in similar situation as me.Waiting for parcel at home,not going anywhere just in case the parcel will come and then when at the end of the day you will check online,you will find out that apparently the courier been there and left card as they could not reach you.When you check your latter box of course there is no card there and then you spend hours on the phone to tried to locate and find your parcel.
I as customer can do only one thing in the future-tried to avoid your service and hope that lots of other people who been in similar situation will do the some.
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