Another bad experienceanother bad review. Once you shut down lines of communication with your customers you're dead in the water. Ordered a tablet almost four weeks ago and still no sign of it.
This rubbish about not having time to respond to emails is unacceptable. 1-2 business days? Emailed them on Sat and still haven't heard anything 4 days (3 business days) later. Besides, if they're a small business and they're swamped with orders are they seriously just working Mon-Fri?
Ordering experience acceptable.
Customer Service non-existant
Product who knows? The product might be goodI couldn't tell you since I don't have it yet and have no way to find out when I will
It only takes one unhappy customer to make people think twice about buying at a store. I don't know if it is the fact that Dee-Sign had a tablet 'deal' going with a third party site as they call it, but over 3 weeks down the line and still no delivery of the item I bought from them and no correspondence explaining why either. The tracking number I was sent was useless as it went nowhere.
I tried phoning them for 4 days in a row and could not get through, of course this sends alarm bells so I resorted to enquiring via email. The explanation I received back states due to the influx of orders from the third party site they have been unable to update the tracking on their site and the phone lines are very busy. They go on to say all purchases are with the logistics department and being despatched as quickly as possible. This reply to me was 9 days ago and still no delivery. However 6 days ago (8th May) I received an email to say my payment has now been received and goods will be despatched 14 working days (Monday to Friday only) from the following day. Payment was in fact made 24th April according to the acknowledgement from Dee-Sign. And you can now apparently email them for priority delivery at an extra cost no surprises there then, after you have already paid a large delivery cost. Given the above problems they appear to have with despatching goods, I was amazed to then see they had yet another deal going via Qype. It does NOT make good business sense to launch a 2nd 'deal' when you appear not to be able to cope after the orders from the first 'deal'. The pursuit of sales should never take precedence over customer services when you are a small up and coming business. So whilst every 5 star review above gave me the confidence to purchase from them I am afraid only 1 star from me and the assurance I won't recommend them or be buying anything from them in the future.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.