Head and shoulders above the rest. The quality, price and service is second to none. Their designer fabric range is fabulous, delivery was on time as promised and it is the most comfortable thing ive ever sat on. Highly recommended.
Very disappointed at the credibility of Darlings Of Chelsea. After price comparing Fama product I have found that they have increased there retail price to give a fake discount of 41% as a keen shopper I know that I will not shop with this company and advise other shopper to watch out for fake discounts. The internet is a wonderful way to price compare. It is hard when a company changes a name of a product and marks it up nearly 50% to mark it down 41%! I only find it fare to leave a very bad review. I have not contacted trading standards as of yet!
Leather Sofas are good quality and comparible in price but superior in quality to a similar DFS model. They always have a permanent sale on. The sofas are worth the sale (real) price
Dont be folled into thinking you are getting great customer service though or dealing with a niche supplier. They take your order then pass it on to the manufacturer and third party delivery company and abdicate all further responsibility. Having confirmed my order the next phone call was from Edmundsons the delivery company.
My sofas were delivered with the connecting bolts to tie them together missing. Darlings were disinterested and after the first call didn't call me back or reply to my emails. I did all the chasing with the manufacturer. The bolts were finally despatched by the manufacturer at the second time of chasing and arrived a week later. After some fiddling we managed to fix them together ourselves. No one from Darlings has called since to check our satisfaction with the solfs or indeed even if the bolts did finally arrive!
Disappointed with the service
Many positives about this company, but too many negatives to be a repeat customer.
I ordered a leather sofabed online last year to be delivered before the Christmas period. The delivery was scheduled for an early evening slot 4-6pm , however the van eventually turned up two hours late. The two man delivery team brought the sofa into the house only for me to discover they had sent the wrong colour. Following a lengthy conversation with the owner Mr Darling, a significant discount was negotiated (I needed the sofabed for family staying at Christmas and it was too late to cancel and get one from a different company) The delivery team damaged numerous walls negotiating the stairs and once in situ, I noticed a number of marks/scratches to the shoulders of the sofa. There ensued a number of telephone calls back and fore which resulted in compensation for the damage caused.
The sofabed is good quality, but the price does reflect that. If I wanted cheap I would have gone to DFS or the like.
All in all not a particularly good experience and on balance I wouldn't purchase from them again.
Competitive prices, beautiful comfy sofas - im so happy with them. They even got delivered by a Harrods van !!! thats got the neighbours talking. These guys are excellent and I would highly recommend them.
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