Many positives about this company, but too many negatives to be a repeat customer.
I ordered a leather sofabed online last year to be delivered before the Christmas period. The delivery was scheduled for an early evening slot 4-6pm , however the van eventually turned up two hours late. The two man delivery team brought the sofa into the house only for me to discover they had sent the wrong colour. Following a lengthy conversation with the owner Mr Darling, a significant discount was negotiated (I needed the sofabed for family staying at Christmas and it was too late to cancel and get one from a different company) The delivery team damaged numerous walls negotiating the stairs and once in situ, I noticed a number of marks/scratches to the shoulders of the sofa. There ensued a number of telephone calls back and fore which resulted in compensation for the damage caused.
The sofabed is good quality, but the price does reflect that. If I wanted cheap I would have gone to DFS or the like.
All in all not a particularly good experience and on balance I wouldn't purchase from them again.
Very disappointed at the credibility of Darlings Of Chelsea. After price comparing Fama product I have found that they have increased there retail price to give a fake discount of 41% as a keen shopper I know that I will not shop with this company and advise other shopper to watch out for fake discounts. The internet is a wonderful way to price compare. It is hard when a company changes a name of a product and marks it up nearly 50% to mark it down 41%! I only find it fare to leave a very bad review. I have not contacted trading standards as of yet!
Competitive prices, beautiful comfy sofas - im so happy with them. They even got delivered by a Harrods van !!! thats got the neighbours talking. These guys are excellent and I would highly recommend them.
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