In a town filled with unimpressive and below par hotels for whom the phrase 'customer service' is yet to be introduced, the Crown stands out as an example of what a good hotel can be with a little effort and care.
Its the towns only four star hotel, and it shows. Its located away from the town centre and is unremarkable looking from the outside (and even the lobby) the rooms and facilities offered are clean, comfortable, well maintained and modern. Theres a pool, a number of bars to choose from and a very well equipped gym which is also open to non residents.
Food - either in the restaurant, at the bar or via room service, is very good and the staff have a rare quality in Scarborough - they understand they're there to look after customers and act accordingly, and are always dressed smartly which adds to the impression of professionalism.
Conference facilities, if thats your thing, are also superlative, and while you pay for the service you receive, if its as good as this, then there shouldnt be many who can have a problem with it.
Highly recommended hotel.
We stayed here on our first visit to Scarborough....the hotel was perfect. The rooms are much smaller than expected but hey, were in the UK. The bed was great, the steam heat really heats of the place...and the bathroom was good. The water volume and pressure is low making it somewhat difficult to take a good shower...but I lived...!
impressive for Scarborough, old fashioned experience with good service in an old comfortable establishment. We stayed for the valentine weekend & the restaurant served an exceptionally good 4 course meal. Really nice attention to detail & creative with courses to share etc. Down side check out was time consuming as only one staff on reception so were late going to the spa. However staff overall we're friendly & helpful.
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