City Day Spa

Before buying a voucher from Groupon, I rang to ensure there were available appointments when I was off work. After booking my appointment I bought my voucher and was looking forward to a little 'me time'.

Unfortunately I recieved a phone call the evening before my appointment to cancel as they had double booked. I assume they had prepared for me to be very annoyed (even though I was calm throughout) as the lady on the phone was very defensive from the beginning the conversation and never apoligised for the mix up, her tone was so abrupt and rude that I opted to get a refund from Groupon.

It's such a pity as I was really looking forward to a treat.