I wish I'd seen the reviews on here before renting with them :(
£120 to apply non refundable, steep but ok if it gets me the property I want.
Then £60 for some tenancy agreement fee would have been nice to know in advance.
Then £30 every 6 months for a 'periodic' fee well at least it's not too bad.
Then I moved out
£54 checkout fee. Since when
Oh and a £170 fee for cleaning, when the house is cleaner than when I moved in and the inventory supports this!
And they tried to charge my another £54 to remove furniture included on the advert!!!
All in all, that's nearly £500 in hidden / dubious fees Speaking to other people who've rented through them, I got off lightly.
Hidden fees (rent through them and you'll pay and pay and pay), rude staff and poor customer service - they seem very helpful until your locked in.
If you rent a flat, it'll be a month's rent and deposit - fine. Then it's a £125 application fee, then a £60 odd tenancy fee, then a £25 admin fee and so on...
They'll ignore maintenance requests and you're lucky if you get the features promised (I didn't). Avoid!
Avoid, avoid, avoid. You don't get what you've paid for despite it being in writing and they'll expect you to pay for their mistakes. Almost everyone I've spoken to who's dealt with them has had problems. :(
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.