CitizenM Hotel

Tried out the CMH for a stay in London, and am I glad we did! Wonderfully friendly staff, free luggage check before check-in. The business model is "small-room, big bed, go downstairs for breakfast," and this presented no problem. The small room was CLEAN, the big bed was very COMFORTABLE, and the breakfast staff was very ACCOMMODATING. You could get basic filter coffee from the urn, but when the staff behind the bar make your cappuccino exactly the way you want, well, why not? The place is tastefully decorated, the living room relaxing, the bedrooms quiet. Yes, I'd go back without hesitation. Thanks CMH, for a great stay!

Let me begin this review by saying that this hotel is getting 5 stars from me based on their outstanding customer service alone. The bf and I had a few issues during our stay that were address in depth with management and resolved to our satisfaction (shoutout to Milan).

This is the second CitizenM property I've stayed in London. The other was the Tower of London location. There are a few differences, the most important is that there is no rooftop bar here, and the closest tube station is a half mile or so away (Southwark or Waterloo). This hotel is across the street from a Simply Food, which is great to grab groceries. There is also a Tesco Express and Sainsbury down the block if SF is closed. A definite plus for having extra snack options.

If you're too lazy to leave, they have a minimal but well executed food menu available until 10pm in the bar area. If you don't make it before then, there is pizza on demand available afterward, as well as some sweets and pastries acquired from Borough market.

The lobby and rooms were as expected. Functional with creative flair. The in-room technology worked flawlessly this time. As far as noise, I was sick in bed for a day and a half during my trip and was able to have a comfortable rest and recover quickly.

The hotel is not for everyone (i.e. families with children) but is perfect for me and my bf.

This place was awesome.. walking distance to all the major sites and neighborhoods. Staff was super friendly and everything is super modern/easy.

I will definitely be staying at this hotel again. This place has a very unique feel with the best staff. I loved all the art work; it's very interesting. The rooms are a bit small, but everything is modern and brand new. The entire room is controlled with an iPad.

Double check before checking in at this hotel In boston rude front desk. i am a delivery driver and I a tried to deliver at this hotel . The front desk attendant denied me even though I told her that the guest is on the way down to pick it up.

Let's start off with the bed which is GIGANTIC and super comfortable. The modern chic room's have so many special touches and quality features such as luxurious big bath towels, a big screen TV that offers a ton of free movies as well as live channels. This is a nice plus since you do not get that at many hotels. For the tech savvy there is a iPad that controls the blinds, TV and the lighting that offer you a bunch of options with different shades of lighting to set the mood; but they are easy to use and operate. A small fridge is inside the room and everything inside is free! The hotel has a great bar and restaurant area with a selection of books to buy.

The hotel offers free WiFi throughout as well as free computers and a printer to use in the ground floor. There is no need to pack your international adopters as the hotel rooms have different sockets to use for each device which everyone traveling knows how annoying that can be. They have nice extra touches in the hotel room like am and pm shampoo & conditioners.

The hotel is centrally located and close to two tube stations as well as a few local pubs and places to eat. If you are looking to save money while you are on your stay, there is a M&S food store right across the street if you are looking for sandwiches, snacks and drinks. There are rental bikes right outside the hotel which is a great cheap way to see London and will only cost you £2 per day and the first thirty minutes are free.

You really aren't going to get such great amenities at such a great price anywhere else in London and I highly recommend this Hotel.

Utterly awesome. I was in a bind as my hotel was cordoned off after the Westminster Bridge attack, so I was a bit stressed and panicky. The chap that met me was helpful and kind, and offered me a reduced rack rate as there was just one room left and he could see my desperation. He also gave me a free glass of wine which was very welcome.
The room was amazing. Everything operated from the iPad next to the bed: Curtains, blinds, TV, Colour changing mood lights. The pod bathroom had a rain shower, and the bed was MASSIVE!!!

I could have cried I was so happy.

The hotel had a collection of objet d'art to envy my own house. The bar was central with space to lounge, sit at a table and eat or work with a laptop. There was a buffet area where breakfast and evening options were delivered, and both were not hugely expensive. I paid £12 for an evening meal.

The atrium with trees in was quite beautiful, and the books you could take off the shelves to read were wonderful.

I would say that this was probably the best hotel I have ever stayed in.

If you are looking for a place that balances precariously between hip and swanky, between convenient and alarmingly compact, and between budget-worthy and appallingly expensive, that's a helluva lot to ask of a hotel. May I call you Princess? Regardless, Your Highness, citizenM Bankside fits the bill handsomely, as Jamie W. and I were quite pleased with our stay there. I have to thank Yelp ambassador Miriam W. for her globetrotting wisdom as her insights swayed me to book four nights there last month before our flight to Cape Town. Great location. The hotel is an easy five-minute stroll from the Southwark tube station.

It's also close to attractions like the Borough Market and the Millennium Bridge and really good, informal eateries like The Table and Vapiano. The place makes me think if Richard Branson opened a hotel under his Virgin brand, this would be it - slick in a good way, incredibly attentive service, and ultra-contemporary decor with lots of pink and purple among other vibrant colors (photo: http://bit.ly/1i5Z888). The expansive lobby is a hub of activity with laptoppers and suits holding court at the tables and the couches. The bar is a great scene, very relaxing with great bartenders (photo: http://bit.ly/1lrWveM). There's a cafe of sorts called canteenM that offers small plates (photo: http://bit.ly/1eTrvpr).

The rooms are small but laid out with style and maximum efficiency. Ours had an extra-large king-size bed that took up the whole window side of the room (photo: http://bit.ly/1gMHYqT), a power rain shower with an intoxicating Australian shower head, and an iPad-type tool to control the temperature, the club-like lighting and the TV. Most importantly, the rooms were effectively insulated from outside noise whether it come from neighboring rooms or the traffic on Southwark Street. They also arranged our ridiculously early-morning (4:30AM) cab ride to St. Pancras to catch the Eurostar to Paris. Our four nights cost a total of £ 472 ($795), a pretty reasonable sum considering the location and amenities. I wouldn't hesitate to recommend this hotel.

I really enjoyed my stay at this hotel. The staff was welcoming and the accommodations were fantastic. The rain shower was enticing & welcoming after a long day of sight seeing. The bed was comfortable, warm, and large. I loved that I was able to control the mood-lighting, the lights, the tv & the blinds/curtain with the iPad provided in the room. The door has a dead bolt & a latch so I felt safe & secure in my room. I also enjoyed that I was able to watch a couple of the movies that were provided on the tv.

The only criticism I have regarding the room is that there are no shelves in the shower to place my toiletries on so I had to put them on the floor.

I had breakfast & dinner once at the hotel. Both meals where delicious. I really like that the Canteen is open 24hrs so I could get food any time.

Thank you for a wonderful stay.

Meeting and interacting and exchanging stories with the staff was probably the best part of my stay at citizenM. Everyone is intelligent, smart, professional, competent, and with very worldly stories to share. What a top notch team of top notch individuals. I couldn't believe how competent, professional, and friendly everyone was. At my hotel stays before, you often times know which one or two team members are the ones who know how to get things done. At citizenM I knew that anyone I spoke with would be able to competently help me out. Not an easy feat. I highly recommend citizenM for a clean, comfortable, top-notch, headache-free stay.