Past reviewers have been perturbed by some of the service here at the Cineworld O2, and I guess I can understand it. I did end up queuing for ages, and couldn't understand why there wasn't a normal ticket salesperson, like normal theaters (and all of the other Cineworld theaters I've been to). That's definitely the main thing that
However, they do offer standard concessions, and the prices aren't any less reasonable than other theaters. I will admit that they probably are a bit high for being so far outside central London (and of course, it's not actually that far, I'm just saying, I expect the West End theaters to be more expensive, but they're generally all the same). You are in the heart of the O2, which is part of the experience that you're seeing reflected in prices.
The theaters themselves are very nice, with stadium seating in the one I attended. I'm much more a fan of the higher rise seating than the flat cinemas, and it seems to make quite an efficient use of space. The theater was totally clean, comfortable, etc. From that perspective there's nothing to speak poorly of.
Generally, this is just a normal movie theater. It's probably quite nice if you live in the area, and it handles all the basic cinema-going needs.
Awful service, awful venue.
The automatic ticket machine downstairs didn't work.
Upstairs, as many have mentioned, you have to wait in the concessions line to get tickets when the machines downstairs inevitably don't work. Annoying; we got there at a time when there wasn't a wait, but wow, would we have been livid if we'd come about 15min later.
Despite not having assigned seating, you can only get into the theatre 10min before the stated showtime. There isn't adequate seating in the cavernous space when there easily could be. When we sat down in the abandoned bar area, we were told we'd have to stand unless we bought something--despite the fact that we'd bought bottles of water at the concession stand.
The bathrooms smelled like something out of a roadside truck stop.
As a bonus, the actual screen was changed, and nobody thought it pertinent to announce the fact. Instead, we were told only once we went up to the screen indicated on our tickets 15min before showtime (we'd arrived an hour early so we could stand in queue for good seats) and by then the line was literally out the door and down the stairs.
Seats were sticky. There were no ushers, so people kept using their phones to find a seat when they came in late.
Overall a hot mess, and a solid set of reasons never to return to this classless pit of everything that's wrong with giant theatre chains.
This cinema is a bit of a joke. The queue's were crazy long to begin with and there was s big argument in the queue ahead of me. Then when I tried to go up the escalator to the screen I was diverted and made to go up two steep flights of stairs, I'm young fit and healthy but this is not going to be ideal for many customers. Then worst of all, I'm in the screen watching the harrowing '12 years a slave' and there's people traipsing in well into the film and talking very loudly, this would no way be allowed sy the theatre and I think cinema staff need to be stricter about late admittance and noise level!!! Afterwards I sat at a little table in the foyer and began charging my phone on an available plug socket by the wall, I was approached a few minutes later by a member of staff telling me I had to stop charging my phone for 'health and safety' reasons. I have to say that excuse can't be used all the time! Gets a little old..
I have only giving the two stars due to the special sky screening that I attend which are absolutely free plus you get free parking.
Now I wouldn't even bother with this franchise if I know I had to pay. The food is not great and what the hell do they put inside their hot dogs. It truly taste like it is from the shelve of the local supermarket and pulled out of a jar containing water, you know that cheap brand I'm talking about. You would think for the price your paying you would deserve better quality produce.
I wonder if I am in the only one that experiences horrible lengthy cues to buy tickets and get food. They need some of those self serve machines like odeon.
Amazing cinema, especially the Sky Screen, its huuuuge! Plus on Mondays if you have Sky Tv you can get a ticket to a film for £3.
I have a Cineworld card and this branch is included in the area for ones I can go to and it's quite handy for me so I've been here a few times now and each time the service differs quite considerably each time. On Saturday, it was really good even though it was mid-afternoon and the weekend.
I had to queue for a while to be served, as other people have said it's a completely ridiculous system to have the tickets sold at the same tills as the snacks and during busy periods, it must descend into chaos, I dread to think! On Saturday's visit, there were only two staff members serving and then a queue formed and it's even more frustrating when you see a lot of staff come behind the counter as if they're going to open a new till and serve but then disappear behind the scenes instead! This seems to be a frequent problem with Cineworld in general, not deploying staff, or enough staff, to the necessary areas, ie. the ticket counter / till where the most customers are!!
I was pleasantly surprised however at how friendly and polite the staff I encountered on this occasion were, as usually you either get no eye contact or they're still talking to their colleagues and ignoring you!
The screen I was in was large and the seating was good, well laid out, however the seat next to me had a massive rip in it so that didn't look too impressive! More annoyingly throughout the film you could constantly hear the hand dryer going nineteen to the dozen in the toilets!
This Cineworld is located right in the heart of the O2 so as you can imagine it attracts a lot of teenagers and families. It is amongst a whole host of restaurants and bars too if you want to visit those before or after your movie.
The O2 is served by a lot of buses, the Jubilee Line and the Thames Clipper and now it's close to the Cable Car which looks amazing as I saw it for the first time this weekend as it'd just opened!
My first time in cineworld 02 and what a crap time i had in there.
*You have line up and get your tickets and popcorn all at the same time. CRAP...!
*Only two staff at the counter and 30 people in line... Great..!
*Kids box meal is the same as buying a adult mc'donalds meal CRAP...!
*A bag of sweet EXPENSIVE...!
Staff don't know what they are doing..
I get better services at odeon cinema..
I forgot one last thing you do get free parking but you do have to walk to the hut to get your free parking. that why gets one star.
Mediocre theater and has the dumbest procedure in selling movie tickets. The lines here get ridiculously long because the cashiers have to sell tickets and snacks at the same time. The management also do not open many tills to sell thus making an experience very annoying. Unfortunately, we frequent this place since we are not too far from it. We just have to give ourselves plenty of time before end of the movie.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.