After a bad experience at the nearby Oswald Road Surgery I decided to register with the Kaya Practice located inside the ugly Chorlton Health Centre. I did this because the Doctor was German, and after living in Germany for a year I had experienced the high level of efficiency Germans are generally known for. I was determined that this Doctor would not disappear without a trace and lose all evidence that I ever existed, as I had experienced at the aforementioned surgery.
Although I was quite looking forward to meeting said German Doctor, I have luckily not had any reason to see him yet. I did, however, need to have lots of injections before going travelling, so booked an appointment at the weekly 'travel clinic'. The receptionist glared at me when I tried to book in with her, and pointed at the newfangled electronic screen. It was out of order, so I went back and checked in with the receptionist and browsed through some magazines whilst waiting for the nurse.
I was the only person in the entire clinic, and no-one had left, so I thought it was a bit strange how I was still waiting for the nurse 20 minutes later. I then spotted her chatting to another receptionist about what was sub of the day at Subway. It was only then that she came over to me and invited me into her tiny office. She gave me my jabs literally whilst stuffing her sub of the day into her mouth. She did apologise about this, so I kind of forgave her, especially as the NHS is so over-stretched blah blah blah. What I didn't forgive was her knowledge of the countries and what jabs I needed. She called the whole of Russia 'a slum', and had never heard of Mongolia or Malaysia. She tried to get me to have jabs that I knew I didn't need, as I read over her shoulder that they were only essential for longer stints in the specific countries. I know they're not the most popular countries to visit, but she was supposed to be running a travel clinic!
I didn't catch any diseases whilst travelling, so I guess she gave me the correct jabs, although they had run out of combined jabs and she was on holiday for the next two weeks, which meant I had to shell out for an extra jab at a private travel clinic in town.
Kaya Practice in Chorlton Health Centre - Rude receptionists who huff, puff and snap at you for trying to make an appointment. The desk staff are dispassionate, unhelpful and sarcastic. Every time I have called to make an appointment I have been treated with borderline contempt and have come away from the call feeling upset and angry. I have written to the surgery to complain about one receptionist twice as she has been so rude to me and has poor training; on one occasion she told me I wasnt entitled to part of my medical record despite me explaining it is called a Subject Access Request and standard procedure this woman argued blind with me that I wasnt allowed to have it. The practice manager defended her and suggested I find another surgery; they are totally unwilling to retrain their staff and seem happy to let them offend the patients and blunder through regulations advising people wrongly. Completely unprofessional.
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