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  • 5.0 star rating
    1 check-in

    My favorite hotel in London. I love the Firmdale hotels but this one is my favorite because it's in a fantastic neighborhood and has the best staff, as well as a fun atmosphere after work. Rooms are beautiful, as with all Firmdales, and my room off the back was very quiet. The concierge set us up every night with fantastic restaurants just a few steps away. You will love it.

  • 4.0 star rating

    You've had high tea, now how about high brunch....?

    August weekends around Fitzrovia are like walking through a ghost town. The students are on their gap years; the residents are on holiday and luckily the shoppers stick to Oxford Street.
    It was in these somewhat odd surroundings that I was lucky enough to savour one of the most filling and original brunches in London.

    Charlotte Street hotel offer a High Brunch on their menu daily.
    Like high tea, the brunch offers a selection of minature savoury and sweet dishes.
    These include two adorable mini eggs benedict (with quails eggs), mini bacon sandwich and mini spinach and ricotta croissant.
    The sweet offerings included mini granola bars, fresh fruit and yoghurt.

    Don't be fooled by the size of the portions because this is quite a mighty brunch. I was stuffed by the end, and loved being able to sample a bit of everything.
    This high brunch was £16 and i treated myself to a bloody mary too.
    So I had a lovely chic brunch in the centre of town, in one of the classiest hotels in London, and still got change from £25.

    Real value for money and a lovely treat.

  • 3.0 star rating
    1 check-in

    Did someone say High-Tea?!

    Went for high tea with 4 other pregnant women and had the pleasure of tasting and drinking the delicacies that Charlotte Street Hotel has to offer... including some gin and tonic shots. Yep, you read correctly. Within the tower of gleaming treats and sandwiches were some frozen drink things that seemed like a palate cleanser to us because it had dill and flowers in it. And besides, who would give a table of 5 very OBVIOUSLY pregnant people G&T shots, right? Well now I know who. This place.

    We were not explained a thing, not the drinks, the deserts  nor the sandwiches and especially the G&T's. But the manager came out with the chef (i'm assuming) and reassured us that the drinks had little potency and that the alcohol had been "burned off", not sure how that can come about but oh well.

    I ordered the traditional tea option and didn't sub any sandwiches. The bread was a bit dry as if it had been made in the morning and stayed out for hours. Fine, i realise things like that can't be made to order.. or can they, because they should. The filling was lacking and thin, but overall, it was decent.
    The scones were warm and delicious, the clotted cream - awesome. The earl grey and lemon ice tea was good but needed a top up of sugar. The guava and raspberry drink was AMAZING and totally worth going back for.

    Over all it was a nice experience even though it was lacking a bit in the sandwich and explanation department. Maybe all the estrogen is what through off the staff.

  • 4.0 star rating
    1 check-in

    Cute place - I was here for a group lunch meeting and it's the kind of work event space that makes me happy. Think the feeling started with the outdoor lanterns and stripey awnings out onto the street that gave me flashbacks to living in Paris. It probably helped that the sun was shining too!

    The lobby is a plush beige with floral prints and soft greys, and the ground floor bar/restaurant was humming with shiny happy people (*note to self*: looks like a good date place).

    Staff were notably polite and helpful both in reception and the meeting room itself. They squished a few too many people around the table but the lunch was top notch and there's easy on-screen presentation facilities available in the event rooms.

    If the rest of the hotel is anything to go by I'm sure I'd be charmed by the rooms too! They have the spendy romantic weekend away appeal down and location is also great for nearby eats/drinks/action :)

  • 3.0 star rating

    Had afternoon tea here a few times and always thought this the best afternoon tea in london. However todays experience was not the best. Service was quite slow when we asked for things like water and were missing some food. We were 5 pregnant ladies and they served us alcohol with our afternoon tea but didnt tell us so we all ate/drunk it. The chef did say all the alcohol was burnt off (not sure if it's true) but the point is they didnt inform us it contained alcohol. They did let us stay there most of the day but did feel sometimes they were rushing us. Its a shame todays experience wasnt the best. The cakes and scones were amazing but sandwiches lacked fillings.  However you do get unlimited scones and tea :)

  • 4.0 star rating

    This review is not about the hotel itself, but the bar/restaurant called Oscar on the first floor.

    My friend and I were wandering around Charlotte St. last Friday night looking for a good place to eat.  We had been through out YELP and TripAdvisor suggestions and apparently, so had everyone else, because there was no table to be found without a proper advance booking.

    Then we stumbled upon people sitting at outdoor tables, under the awning for Charlotte Street hotel.  We walked up and the bar looked packed.  We thought- oh well, here we go again.  But we decided to ask the incredibly nice doorman.  In his Caribbean accent, he said, "for two?  let me check with my friends."  Within 5 minutes he came back and said, "we have something ready for you now."

    We were escorted by a lovely woman who walked us through the lobby of the hotel (as others have mentioned, decorated in a very hip, but tasteful fashion.  Modern, but warm, with lots of woods and neutral leather) through the back door of the bar/restaurant to a cozy table for two.  We were close to the kitchen, but it wasn't noisy as you might expect.

    The waitstaff were friendly and helpful (only one qualm- I asked for lemon three times before receiving it for my water) and when we saw the plates arrive at the table next to us- looking completely beautiful and smelling delicious- we essentially said "We'll have what she's having!"

    Here's what we had:
    - (Shared) Seared tuna, sweet soya jelly, wasabi peas and ginger £13.50
    This was a gastronome's delight!  The tun was seared perfectly and the soy jelly was cut into cute squares.  The wasabi peas, were such a fun novelty but added just the right crunch and salt to the dish.  Add to it the pickled ginger and this was a deconstructed sushi- minus the rice and I loved every bite.

    - (my friend) Special of the night - Rib-eye grilled, served with a Bearnaise and crispy hand cut chips and a glass of Merlot - £29
    My friend said the Merlot was perfectly paired and the chips were nice and crispy unlike the other steak fries she had earlier in the day (or what you normally get at a chippie shop in London.  I tasted her steak with Bearnaise and it was melt in your mouth goodness.

    - (me) Special- Bavette steak grilled, served with a creamy chive and sour cream potato mash - £28
    The steak was nice and lean, a little over for my taste (and I ordered Med-Rare). It lacked a bit of seasoning, but the rest of the plate was well seasoned.  The potatoes were a bit dry, but when paired with the cabbage (which was AMAZING), everything came together nicely.

    - (Shared side) Savory Cabbage with bacon - £5
    Delicious.  The bacon was not fatty and added just enough salt to compliment the cabbage, which was cooked just enough to remain al dente, and not soggy.

    Aside from the cabbage- I still feel that London needs a bit of salt added to their dishes.  Maybe its just my pallet?  I know I am over-salted in America, but at least they included salt on the table.

    We would've stayed to try dessert but I had an appointment.  But we will definitely come back.  The staff and location are lovely and it felt like a hidden treasure.

  • 4.0 star rating

    Went here for afternoon tea and had a great time! The restaurant has a great mural of London-city-life on all the walls and is decorated almost like a comfy Parisian bistro--very charming and warm. The tea pastries and sandwiches were excellent as they were a little different take on the traditional tea nibbles. Definitely would recommend to anyone looking for an enjoyable afternoon tea spot without spending too much. And don't miss out on the mini icecream cones that come with the bill! Yum!

  • 4.0 star rating

    This review is for the bar only - I have never stayed at the hotel.

    I love this place! It is a very charming hotel with a great bar that is ideal for meeting up with friends for drinks on a sunny afternoon. It also seems like a great place to bring your laptop and get some work done when it's not too busy.

    I've only had wine here so I can't speak to the quality of their cocktails or their food, but I was very impressed with the variety on the menu as well as the attentiveness of the service. I wanted a seat outside and it didn't look like anyone was getting up. A server said I could sit in the meantime inside and she would let me know when a table was available. She followed through despite all of the other people aggressively vying for that table!

    The ambiance is similar to the Ace hotel in New York or the SLS in Beverly Hills. It is great for meeting friends or for a drinks date, but also for reading and doing work during the day. I'd definitely recommend if you're looking for something slightly trendy that isn't touristy or overbearing.

  • 4.0 star rating

    great place for tea or champagne with a few good nibbles of delicious pastries.

    Nice place for the weekend brunch, loved the location and the whole area around the hotel.

  • 4.0 star rating
    ROTD 5/2/2012

    I've always quite liked the Charlotte Street Hotel and the Oscar Bar, with it's inviting and comfortable atmosphere. But after having high tea, I'm now a big fan.

    The service is friendly and accurate, but not overly formal. We sat down to absolutely darling china sets -- with a strawberry plant patter the tea set is both delicate and girly. I'm now on the hunt for a similar set for my own home.

    You have the option to start with a glass of champagne, or you can just jump straight into the tea. A three tier cake tower is brought out and is full of one delicious item after the next. We started with the usual assortment of tea sandwiches, smoked salmon, cucumber, egg and roast beef. We them moved on to my favourite part of the tea -- freshly baked scones, clotted cream, jam and fresh berries. The indulgence continues with mini chocolate eclairs which are some of the richest I've ever tasted with a surprisingly tasty chocolate cream centre. Other sweets included lemon tea cake, fruit tarts and macaroons. Yum!

    It also happens to be one of the least expensive tea houses in London. While most start at £35/£40 a person, CSH starts at just £21.50. What a deal.

    After two and half hours of greediness, we rolled ourselves out feeling slightly over full. Our eyes were clearly larger than our stomachs, but it was totally worth it.

  • 4.0 star rating

    Have been here for drinks and for tea. Definitely my go-to hotel bar.  Cute ambience, good location, and doesn't feel too touristy.

    I especially enjoyed the tea because a) it came with a pear bellini to start and b) it was casual, non stuck-up tea.  No dress code, and felt proper without feeling snobby.  The china/utensils were just a little more laid back than other places (such as Browns and the Wollesly).  

    I would bring a trendy rather than traditional out of towner here who wanted to experience British tea, and I will surely be back for drinks soon enough.

  • 4.0 star rating

    I didn't come here for the hotel, just for a post-work Friday night drink. Or 3!

    This place is swank. I haven't been to a lot of 'swank' places, but I can tell a lot of the normal clientele and lodgers aren't strapped for cash.  It's probably not somewhere I'll continually frequent (mostly because of the prices), but it's a nice spot for special occasions!

    The drink menu was amazing! Plus any place that makes a cocktail out of Passoa is good in my book. I went for the Raspberry & Lychee bellini, and for £12.50 a pop, they were the best bellinis I've had (well they better be!!) I also really appreciated the side of oddly coated peanuts. Tasty!

  • 4.0 star rating

    One of my favourite boutique hotels in London!
    Cute design. Comfortable rooms.

  • 5.0 star rating
    16/1/2010 Updated review

    I stayed here for the first time over the weekend and absolutely love every minute of it.  I found a nice deal on the web so I wasn't surprised that my room was not huge.  It was comfortable and well stocked.  The bed is super comfortable and the bathroom is great.  They provide the best amenities and a hot towel warmer is a nice touch.

    I was so exhausted that I had room service for dinner and the food was amazing.   It was healthy and delicious.  I also had breakfast included in the price, which you can have in your room or at the restaurant, which was fantastic.

    There is a lounge with 2 roaring fire places and an honour bar.  Simply lovely.

    4.0 star rating
    25/1/2009 Previous review
    I love this hotel.  The location is great and the rooms are great.  I've had great experiences with… Read more
  • 4.0 star rating
    Listed in My favourite bars

    I love Charlotte Street. It's a great place to go and have a drink, and Siam Central is one of the best Thai places in the Soho area. The CS Hotel is my go-to place for a cocktail if I'm celebrating, feel like splashing out a bit or have a business meeting.

    A dark and stormy (dark rum, ginger beer, lime and brown sugar) is my favourite anywhere, and they do it particularly well.

    Beware, you will pay through the nose though (see previous statement about the specific reasons I'll go there), and will be pushed to find a seat. However, sometimes you have to have somewhere up your sleeve that's there just because you fancy a treat. This is a good place to start.

    I've never eaten here, but have attended an event. Like most Firmdale places, the service is reliable, the food good and the atmosphere suitably impressive.

  • 5.0 star rating

    My favorite London hotel. Amazing gracious staff, beautiful rooms, lovely bar and restaurant. I wouldn't stay anywhere else.

  • 5.0 star rating

    Though I only visited the Oscar Bar, I LOVE this place!  So hip, well designed, fresh and properly thought out.  The cocktail bar was thee place to be after work on Friday, and the cocktails are delicious.  I re-discovered my love of Sidecars and the Angel Face, they were professionally made too with the perfect balance.  The bar tender clearly has mastered his craft.  I will definitely be coming back, and recommend this place in terms of location and style for a place to stay for visitors.

  • 4.0 star rating

    One of my favourite hotel in London.

    I recommend the eggs benedict in the morning.

    Nice tea/champagne with pastries. You can seat outside if the weather allows it.

    It becomes a hip bar at nights and get very crowded.

    Service is...ok.  Staffs can get lazy and slow during the busy hours and take up to 20 minutes for a food bill.

  • 4.0 star rating
    1 check-in

    Definitely a fan of the bar. Love sitting outside on a nice sunny afternoon for a cold glass of wine or 2... um... bottles. Out of all the el fresco drinking/dining on Charlotte and Goodge street, I think this one is the winner. Friendly and attentive staff, convenient location. It would've scored another star if they had better food... but they don't. Booooo. So yes, don't eat there. Other than that the place is GREAT!

  • 4.0 star rating

    This is my other love in London.  Charlotte always treats me well when Covent Garden isn't taking my calls.  I've only visited Charlotte a few times but she's just as charming and witty as her sister, with many of the same attributes: rooms with lovely personalities, airy beds, honor bar.  Charlotte is not as outwardly plain as her sister but my heart belongs on Monmouth Street.  I hope she forgives me!

  • 5.0 star rating
    1 check-in

    please, please, please.... if you are planning to be in London, stay here.  absolute perfection.

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