I have used CaraClean twice due to their convenient pickup and drop-off service; however, on both occasions, items were missing from my order and I had to call separately to have them delivered. The second time, I didn't realize that the dry cleaning was missing until the month after the order was delivered. CaraClean representative very rudely told me that they were not responsible for anything left that long, and refused to look for the (very expensive) missing items. Caraclean is incredibly dishonest and unhelpful when they make a mistake-- do not use under any circumstances!
Initially this company seemed to offer it all - flexible collection and delivery times, reasonable prices and an acceptable level of cleaning. However, an increasing number of damaged garments and lost items forced a rethink. The original owner sold half the business to some partners and that seems to have triggered a serious decline in both customer service standards and cleaning quality. The company now lacks any profesisonalism or due care. Factor in a 20% hike in prices which was recently implemented and there is no way to justify using this company any more or recommending it to others.
You'd be no worse off if you decided to set fire to some of your clothes each week. Sad but true.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.