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  • 150 Haverstock Hill
    Belsize Park

    London NW3 2AY
    Belsize Park
  • Transit information Northern Get Directions
  • Phone number 020 7586 8606
  • Business website capricehairandbeauty.co.uk

Recommended Reviews

  • 2.0 star rating
    4/3/2012
    First to Review

    Booked in for a wax, as my usual place was booked out for two days, and was told cost would be £10, which is surprisingly cheap.
    When I turned up, cost changed to £30, as I was desperate, I stayed, bad move.
    The lady was really friendly but when I said it was hurting because she kept going over the same areas repeatedly, she said she wasn't. Not being funny, but it is actually happening to me, before my eyes.
    Result looked ok but was sore.
    I will ensure to book my normal place in advance.

    • Qype User spot72…
    • London
    • 0 friends
    • 2 reviews
    1.0 star rating
    20/3/2013

    AVOID THIS SALON LIKE THE PLAQUE
    I got the deal with groupon for 3 microdermabrasion.One my first appointment I was surprised how run down the place looked,although they were friendly enough and offered me tea or coffee,but kept me waiting 30 minutes for my appointment .Eventually I was taken in by Shavina in a partitioned room which was cold and quite small.During the facial Shavina couldn't stop talking ,but about her health and business problems which isn't encouraging as a customer.
    On my second appointment I got there to find that shavina was offsick.The poor hairdresser was on her own with a client.I had travelled over an hour,so I wasn't pleased that I hadn't got a call,but after showing my disappointment and the kindness of the lady who was having her hair dyed the hairdresser fitted me in for a quick 25min appointment which was ok under the circumstances.
    Even she was disappointed and explained she had been trying to get hold of both owners ,but had got no answer.she felt she was lumbered on her own to cope.I'm sure that's not great for health and safety regulations.
    On ringing for my third appointment I got Shavina on the phone I explained my experiences,but rather than pacify a unhappy customer she was rude,aggressive and defensive not giving me a chance to speak.her answer to the solution was for me not to bother coming and no refund was due.Unfortunately a refund was due as I hadn't received what I paid for.
    After speaking to groupon customer service they refunded me otherwise I may have taken the issue further.
    Considering it's Shavina's own business she will learn from the negative comments by so many.

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