Burlington's salon appears to be an upmarket salon judging by its website and prices. But what a huge disappointment! The hair studio is small and cluttered and in need to of a good airing as well as a lift! And it seemed to be understaffed. My friends and I arrived 15 minutes before our appointment, but were only seen just under 45 minutes later (I was seen an hour later). We were offered no refreshments, although our vouchers promised refreshments throughout the experience and the staff were rude, not responsive and unattentive.
Although I was quite precise and detailed with my request of hair style, my stylist appeared not to understand. Also, I had wanted a certain type of curl in my hair, but my stylist only knew how to curl with ghds, leaving me with a hair style I was not at all satisfied with.
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